# Qlik Sense vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- Users report that Zendesk Support Suite excels in its "Ticket creation user experience" with a score of 8.8, making it easy for agents to manage customer inquiries efficiently. In contrast, Qlik Sense, while strong in data visualization, does not focus on ticketing systems, which may limit its utility for customer support teams.
- Reviewers mention that Zendesk's "Quality of Support" is rated at 8.4, indicating a robust support system for users. On the other hand, Qlik Sense's support quality is slightly lower at 8.0, which may affect users who require immediate assistance.
- G2 users highlight Zendesk's "Response Automation" feature, scoring 8.4, which allows for efficient handling of repetitive inquiries. In comparison, Qlik Sense shines in "Data Visualization" with a remarkable score of 9.4, making it a preferred choice for users focused on data analysis and reporting.
- Users on G2 appreciate Zendesk's "Ticket Collaboration" feature, rated at 8.6, which facilitates teamwork among support agents. Conversely, Qlik Sense users mention the platform's "Data Governance" capabilities, scoring 8.3, which is essential for maintaining data integrity in analytics.
- Reviewers say that Zendesk's "Dashboards" feature is rated at 8.8, providing a user-friendly interface for tracking support metrics. In contrast, Qlik Sense's "Data Transformation" feature scores an impressive 9.3, allowing users to manipulate data effectively for deeper insights.
- Users report that Zendesk's "Ease of Setup" is rated at 7.9, which some find slightly challenging compared to Qlik Sense's 8.1. This difference may influence organizations looking for a quick deployment of their software solutions.



| | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 930 | 6,999 | 
| **Largest Market Segment** | Enterprise (44.2% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | $30 USD/user/month. Billed Annually.  | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Qlik Sense

Pros:
- Ease of Use (55 reviews)
- Data Visualization (31 reviews)

Cons:
- Limited Features (17 reviews)
- Missing Features (16 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (402 reviews)

Cons:
- Missing Features (217 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.5 (605 reviews) | 8.6 (5222 reviews) | 
  | **Ease of Use** | 8.4 (613 reviews) | 8.6 (5451 reviews) | 
  | **Ease of Setup** | 8.2 (336 reviews) | 8.0 (3351 reviews) | 
  | **Ease of Admin** | 8.0 (332 reviews) | 8.2 (3152 reviews) | 
  | **Quality of Support** | 8.0 (553 reviews) | 8.4 (5003 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (328 reviews) | 8.4 (3075 reviews) | 
  | **Product Direction (% positive)** | 8.4 (585 reviews) | 8.0 (4871 reviews) | 

---
## Pricing

### Qlik Sense

#### Entry-Level Pricing

Plan: Qlik Sense® Business

Price: $30 USD/user/month. Billed Annually. 

Description: SaaS solution to operationalize analytics across groups and teams.



[Browse all 2 editions](https://www.g2.com/products/qlik-sense/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | 8.6/10 | 562 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Reports Interface** | 8.3 (421 reviews) ✓ Verified | Not enough data | 
| **Steps to Answer** | 8.3 (399 reviews) ✓ Verified | Not enough data | 
| **Graphs and Charts** | 8.5 (431 reviews) ✓ Verified | Not enough data | 
| **Score Cards** | 8.3 (335 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (430 reviews) ✓ Verified | Not enough data | 

#### Self Service 

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Calculated Fields** | 8.4 (358 reviews) ✓ Verified | Not enough data | 
| **Data Column Filtering** | 8.7 (414 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.5 (404 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.4 (396 reviews) ✓ Verified | Not enough data | 
| **Collaboration / Workflow** | 7.9 (344 reviews) ✓ Verified | Not enough data | 
| **Automodeling** | 7.4 (305 reviews) ✓ Verified | Not enough data | 

#### Advanced Analytics

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Predictive Analytics** | 7.4 (235 reviews) ✓ Verified | Not enough data | 
| **Data Visualization** | 8.7 (408 reviews) ✓ Verified | Not enough data | 
| **Big Data Services** | 8.0 (299 reviews) ✓ Verified | Not enough data | 

#### Building Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Transformation** | 8.7 (253 reviews) ✓ Verified | Not enough data | 
| **Data Modeling** | 8.8 (248 reviews) ✓ Verified | Not enough data | 
| **WYSIWYG Report Design** | 8.1 (212 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.9 (187 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | 8.3/10 | 583 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Reports Interface** | 8.3 (421 reviews) ✓ Verified | Not enough data | 
| **Steps to Answer** | 8.3 (399 reviews) ✓ Verified | Not enough data | 
| **Graphs and Charts** | 8.5 (431 reviews) ✓ Verified | Not enough data | 
| **Score Cards** | 8.3 (335 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (430 reviews) ✓ Verified | Not enough data | 

#### Data Preparation

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Connectors** | 8.6 (204 reviews) ✓ Verified | Not enough data | 
| **Data Governance** | 8.4 (187 reviews) ✓ Verified | Not enough data | 

#### Data Modeling and Blending

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Querying** | 8.9 (226 reviews) ✓ Verified | Not enough data | 
| **Data Filtering** | 9.2 (230 reviews) ✓ Verified | Not enough data | 
| **Data Blending** | 8.9 (225 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.3 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (29 reviews) | Not enough data | 

#### Agentic AI - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | 
| **Decision Making** | 8.7 (5 reviews) | Not enough data | 

#### Self Service 

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Calculated Fields** | 8.4 (358 reviews) ✓ Verified | Not enough data | 
| **Data Column Filtering** | 8.7 (414 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.5 (404 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.4 (396 reviews) ✓ Verified | Not enough data | 
| **Collaboration / Workflow** | 7.9 (344 reviews) ✓ Verified | Not enough data | 
| **Automodeling** | 7.4 (305 reviews) ✓ Verified | Not enough data | 

#### Deployment & Integration - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **No-code Dashboard Builder** | 8.0 (5 reviews) | Not enough data | 
| **Report Scheduling and Automation** | 8.7 (5 reviews) | Not enough data | 
| **Embedded Analytics and White-labeling** | 8.3 (6 reviews) | Not enough data | 
| **Data Source Connectivity** | 9.8 (7 reviews) | Not enough data | 

#### Advanced Analytics

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Predictive Analytics** | 7.4 (235 reviews) ✓ Verified | Not enough data | 
| **Data Visualization** | 8.7 (408 reviews) ✓ Verified | Not enough data | 
| **Big Data Services** | 8.0 (299 reviews) ✓ Verified | Not enough data | 

#### Performance & Scalability - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Large data handling and Query Speed** | 9.1 (9 reviews) | Not enough data | 
| **Concurrent User Support** | 9.7 (5 reviews) | Not enough data | 

#### Advanced Analytics & Modeling - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Modeling and Governance** | 9.7 (5 reviews) | Not enough data | 
| **Notebook and Script Integration** | 8.0 (5 reviews) | Not enough data | 
| **Built-in Predictive and Statistical Models** | 8.0 (5 reviews) | Not enough data | 

#### Agentic AI Capabilities - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Auto-generated Insights and Narratives** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Queries** | 8.3 (5 reviews) | Not enough data | 
| **Proactive KPI Monitoring and Alerts** | 7.0 (5 reviews) | Not enough data | 
| **AI Agents for Analytical Follow-ups** | 7.0 (5 reviews) | Not enough data | 

#### Personalized Intelligence - Analytics Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Behavioral Learning for Contextual Query Refinement** | 9.3 (5 reviews) | Not enough data | 
| **Role-based Insight Personalization** | 9.3 (5 reviews) | Not enough data | 
| **Conversational and Prompt-based Analytics** | 7.0 (5 reviews) | Not enough data | 

#### Building Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Transformation** | 8.7 (253 reviews) ✓ Verified | Not enough data | 
| **Data Modeling** | 8.8 (248 reviews) ✓ Verified | Not enough data | 
| **WYSIWYG Report Design** | 8.1 (212 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.9 (187 reviews) ✓ Verified | Not enough data | 

### Embedded Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | 8.6/10 | 562 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Reports Interface** | 8.3 (421 reviews) ✓ Verified | Not enough data | 
| **Steps to Answer** | 8.3 (399 reviews) ✓ Verified | Not enough data | 
| **Graphs and Charts** | 8.5 (431 reviews) ✓ Verified | Not enough data | 
| **Score Cards** | 8.3 (335 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (430 reviews) ✓ Verified | Not enough data | 

#### Self Service 

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Calculated Fields** | 8.4 (358 reviews) ✓ Verified | Not enough data | 
| **Data Column Filtering** | 8.7 (414 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.5 (404 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.4 (396 reviews) ✓ Verified | Not enough data | 
| **Collaboration / Workflow** | 7.9 (344 reviews) ✓ Verified | Not enough data | 
| **Automodeling** | 7.4 (305 reviews) ✓ Verified | Not enough data | 

#### Building Reports

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Transformation** | 8.7 (253 reviews) ✓ Verified | Not enough data | 
| **Data Modeling** | 8.8 (248 reviews) ✓ Verified | Not enough data | 
| **WYSIWYG Report Design** | 8.1 (212 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.9 (187 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3763 |

#### Ticket and Case Management

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2649 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2596 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2405 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (247 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2359 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1762 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1344 reviews) ✓ Verified | 

#### Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2411 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2435 reviews) ✓ Verified | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | 9.0/10 | 120 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Cartography

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Map Design** | 8.8 (62 reviews) | Not enough data | 
| **Vector Mapping ** | 8.8 (55 reviews) | Not enough data | 
| **Data Visualization** | 9.4 (65 reviews) | Not enough data | 
| **Overlaying** | 9.1 (56 reviews) | Not enough data | 

#### Analysis

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Predictive Analysis** | 8.8 (56 reviews) | Not enough data | 
| **Distance Analysis ** | 8.9 (56 reviews) | Not enough data | 
| **Spatial Analysis** | 8.9 (56 reviews) | Not enough data | 
| **Data Stream** | 9.0 (58 reviews) | Not enough data | 

#### Reporting

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Data Transformation** | 9.3 (76 reviews) | Not enough data | 
| **WYSIWYG Design** | 9.0 (67 reviews) | Not enough data | 
| **API Integrations** | 9.0 (65 reviews) | Not enough data | 

### Data Preparation

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Data Source Access

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Breadth of Data Sources** | Not enough data | Not enough data | 
| **Ease of Data Connectivity** | Not enough data | Not enough data | 
| **API Connectivity** | Not enough data | Not enough data | 

#### Data Interaction

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Profiling and Classification** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **Data Joining** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 
| **Data Quality and Cleansing** | Not enough data | Not enough data | 
| **Data Sharing** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 

#### Data Exporting

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Breadth of Integrations** | Not enough data | Not enough data | 
| **Ease of Integrations** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 612 |

#### Responses

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1096 |

#### Conversational Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 113 |

#### Customer Support

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2696 |

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1784 |

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Predictive Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | 8.8/10 | 127 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Statistical Tool

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Scripting** | 8.8 (71 reviews) | Not enough data | 
| **Data Mining** | 8.7 (66 reviews) | Not enough data | 
| **Algorithms** | 8.3 (68 reviews) | Not enough data | 

#### Data Analysis

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Analysis** | 9.2 (69 reviews) | Not enough data | 
| **Data Interaction** | 9.2 (72 reviews) | Not enough data | 

#### Decision Making

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Modeling** | 8.9 (76 reviews) | Not enough data | 
| **Data Visualizations** | 9.2 (79 reviews) | Not enough data | 
| **Report Generation** | 8.8 (77 reviews) | Not enough data | 
| **Data Unification** | 9.0 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (9 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Qlik Sense** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories

**Unique to Qlik Sense (6):** [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence), [Analytics Platforms](https://www.g2.com/categories/analytics-platforms), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics), [Data Preparation Software](https://www.g2.com/categories/data-preparation)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Qlik Sense | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 14.5% | 40.8% | 
| **Mid-Market** | 41.4% | 45.8% | 
| **Enterprise** | 44.2% | 13.4% | 

### By Industry

#### Qlik Sense

- **Information Technology and Services:** 11.0%
- **Computer Software:** 6.5%
- **Financial Services:** 5.8%
- **Hospital & Health Care:** 5.7%
- **Retail:** 5.2%
- **Insurance:** 4.6%
- **Pharmaceuticals:** 3.4%
- **Banking:** 3.0%
- **Marketing and Advertising:** 2.6%
- **Automotive:** 2.4%
- **Other:** 49.8%

#### Zendesk for Customer Service

- **Computer Software:** 14.2%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Qlik Sense

- [Tableau](https://www.g2.com/products/tableau/reviews) — 4.4/5 stars (3774 reviews)
- [Alteryx](https://www.g2.com/products/alteryx/reviews) — 4.6/5 stars (879 reviews)
- [Domo](https://www.g2.com/products/domo/reviews) — 4.3/5 stars (1043 reviews)
- [Amazon QuickSight](https://www.g2.com/products/amazon-quicksight/reviews) — 4.3/5 stars (694 reviews)
- [IBM Cognos Analytics](https://www.g2.com/products/ibm-cognos-analytics/reviews) — 4.1/5 stars (505 reviews)
- [Looker](https://www.g2.com/products/looker/reviews) — 4.4/5 stars (1653 reviews)
- [Sisense](https://www.g2.com/products/sisense/reviews) — 4.2/5 stars (1062 reviews)
- [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) — 4.2/5 stars (910 reviews)
- [Strategy One (formerly MicroStrategy ONE)](https://www.g2.com/products/strategy-one-formerly-microstrategy-one/reviews) — 4.2/5 stars (600 reviews)
- [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) — 4.2/5 stars (362 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)

---
## Top Discussions

### Qlik Sense

- Title: [Do you recommend switching to Qliksense?](https://www.g2.com/discussions/50383-do-you-recommend-switching-to-qliksense) — 3 comments, 1 upvote
  > **Top comment:** "Qliksense is pretty decent tool when it comes to Data Visualization and its script editor feature gives the developer the liberty on data manipulation."
- Title: [What is the difference between QlikView and qlik sense?](https://www.g2.com/discussions/what-is-the-difference-between-qlikview-and-qlik-sense) — 1 comment
  > **Top comment:** "2 separate but similar tools from the same vendor with the same purpose . Sense is the younger product, has better optics and is the future technology strategy."
- Title: [Is qlik sense good?](https://www.g2.com/discussions/is-qlik-sense-good) — 1 comment
  > **Top comment:** "Yes"
- Title: [What can qlik sense do?](https://www.g2.com/discussions/what-can-qlik-sense-do) — 1 comment
  > **Top comment:** "Qliksense can convert your data into Insights."
- Title: [¿What is been the biggest challenge, you have presente to date?](https://www.g2.com/discussions/what-is-been-the-biggest-challenge-you-have-presente-to-date) — 1 comment, 1 upvote
  > **Top comment:** "To join all data in a single large dataset"

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qlik-sense-vs-zendesk-for-customer-service)