Link copied to clipboard # Puzzel CX Platform vs Talkdesk Comparison - What are their main differences? Share [ Export ](/compare/puzzel-cx-platform/talkdesk/export.csv) Puzzel CX PlatformTalkdesk[+ Add Product](#) Pricing **Puzzel CX Platform** No pricing available **Talkdesk** **Free** 25 Licenses Free to Start · Talkdesk Express™ | United States & Canada Small Business Exclusive **Pricing Insights** from reviews Time to Implement **Puzzel CX Platform** 2 months Based on 15 responses **Talkdesk** 2 months Based on 71 responses Return on Investment **Puzzel CX Platform** 13 months3 months sooner Based on 13 responses **Talkdesk** 16 months Based on 58 responses Perceived Cost **Puzzel CX Platform** $$$$$ **Talkdesk** $$$$$ Average Discount **Puzzel CX Platform** 7% **Talkdesk** 13%6% more ![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform") ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Puzzel CX Platform** [ Ease of Use (63) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340196&qs=pros-and-cons#reviews)[ Helpful (47) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339859&qs=pros-and-cons#reviews)[ Missing Features (14) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339968&qs=pros-and-cons#reviews)[ Limited Customization (13) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341382&qs=pros-and-cons#reviews) **Talkdesk** [ Ease of Use (310) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1495952&qs=pros-and-cons#reviews)[ Efficiency (175) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1494975&qs=pros-and-cons#reviews)[ Call Issues (119) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1496291&qs=pros-and-cons#reviews)[ Technical Issues (78) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1497434&qs=pros-and-cons#reviews) Integrations **Puzzel CX Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_143fb8755a9f8802a22f7d8ea989c831/gentrack-velocity.jpg "Product Avatar Image") Gentrack Velocity ](https://www.g2.com/products/gentrack-velocity/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7125881bc04acf673d17b176156ddfbb/lime-crm.png "Product Avatar Image") Lime CRM ](https://www.g2.com/products/lime-crm/reviews)[ View all ](https://www.g2.com/products/puzzel-cx-platform/integrations) **Talkdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-logic-apps.jpg "Product Avatar Image") Azure Logic Apps ](https://www.g2.com/products/azure-logic-apps/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ View all ](https://www.g2.com/products/talkdesk/integrations) Screenshots **Puzzel CX Platform** ![Puzzel CX Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1473457/Puzzel-Contact-Centre.png) **Talkdesk** ![Talkdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/191952/Talkdesk-Workspace-4.21.21.png) **Ratings** from reviews Meets Requirements **Puzzel CX Platform** 8.4 8.4118 **Talkdesk** 8.9 8.92,110 Ease of Use **Puzzel CX Platform** 8.7 8.7122 **Talkdesk** 9.1 9.12,120 Ease of Setup **Puzzel CX Platform** 8.4 8.4111 **Talkdesk** 8.8 8.81,135 Ease of Admin **Puzzel CX Platform** 8.5 8.5104 **Talkdesk** 8.9 8.9965 Quality of Support **Puzzel CX Platform** 8.8 8.8118 **Talkdesk** 8.8 8.81,879 Has the product been a good partner in doing business? **Puzzel CX Platform** 9.1 9.1107 **Talkdesk** 8.9 8.9947 Product Direction (% positive) **Puzzel CX Platform** 9.2 9.2119 **Talkdesk** 8.7 8.72,003 **Features** ratings from reviews Contact Center Knowledge Base 8.4 10 9.1 217 Conversation Intelligence 8.9 33 9.6 30 Contact Center 7.6 61 8.7 1,276 Auto Dialer 8.0 11 8.7 405 Call Center Infrastructure (CCI) 7.7 27 8.7 246 Speech Analytics 7.2 6 8.6 17 Contact Center Quality Assurance 8.6 31 9.0 444 Contact Center Workforce 7.1 13 9.0 295 AI Customer Support Agents Not enough data 7.9 66 Customer Service Automation Not enough data 8.1 74 Feedback Analytics 7.9 18 Not enough data Live Chat 6.7 16 Not enough data ServiceNow Store Apps Not enough data 9.6 73 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 19.9% Mid-Market(51-1000 emp.) 60.2% Enterprise(\> 1000 emp.) 19.9% Small-Business(50 or fewer emp.) 19.9% Mid-Market(51-1000 emp.) 60.2% Enterprise(\> 1000 emp.) 19.9% **Reviewers' Industry** [![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform")](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel CX Platform Telecommunications 17.4% Oil & Energy 10.4% Insurance 8.3% Information Technology and Services 6.9% Consumer Services 5.6% Other 51.4% [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](https://www.g2.com/products/talkdesk/reviews) Talkdesk Consumer Services 10.9% Computer Software 8.1% Information Technology and Services 6.4% Telecommunications 5.6% Education Management 5.2% Other 63.7% Alternatives **Puzzel CX Platform Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Dixa](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7effaed0f09db61effe470f286adddd8/dixa%282%29.jpeg "Dixa") [ Dixa ](/products/dixa/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) **Talkdesk Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews)