Compare Pure Chat and Tidio 
At a Glance
Market Segments
Small-Business (57.4% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
100% Free
Free Per Month
Pure Chat
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Pure Chat. Users appreciate Tidio's comprehensive features, including the Lyro AI agent that enhances customer interactions by automatically creating a knowledge base from the website.
- Users say that Pure Chat offers a user-friendly interface and easy setup, making it accessible for small businesses. Reviewers highlight its ability to provide detailed visitor information, which helps in engaging customers effectively during live chats.
- According to verified reviews, Tidio's customer support features are particularly praised for their efficiency. Users mention that even when offline, they receive notifications, allowing them to respond to customer inquiries promptly, which enhances overall engagement.
- Reviewers mention that while Pure Chat is appreciated for its straightforward functionality, it has fewer recent reviews, indicating a potential decline in user engagement or satisfaction. This contrasts with Tidio, which has a robust volume of recent feedback, suggesting a more active user base.
- Users highlight that Tidio's customization options are superior, allowing for tailored experiences that meet specific business needs. In comparison, while Pure Chat offers customization, Tidio's features like targeted emails and in-app messaging provide a more comprehensive toolkit for user engagement.
- G2 reviewers note that both platforms have similar ease of setup, but Tidio's additional features, such as the ability to transfer conversations between AI and human operators seamlessly, give it an edge in providing a more dynamic customer support experience.
Pricing
Entry-Level Pricing
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Pure Chat
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
190
9.1
1,311
Ease of Use
9.2
191
9.3
1,329
Ease of Setup
9.2
77
9.2
1,069
Ease of Admin
9.1
75
9.2
953
Quality of Support
8.8
174
9.2
1,144
Has the product been a good partner in doing business?
9.2
72
9.2
903
Product Direction (% positive)
9.0
189
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.5
82
Not enough data
8.6
88
Not enough data
8.7
90
Not enough data
8.1
72
Not enough data
8.7
81
Not enough data
8.4
76
Not enough data
8.5
76
Generative AI
Not enough data
7.4
44
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Not enough data
8.8
81
Not enough data
8.8
79
Not enough data
9.3
88
Not enough data
8.2
74
Not enough data
7.4
69
Platform
Not enough data
8.9
104
8.2
72
|
Verified
8.9
716
|
Verified
Not enough data
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
489
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
509
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.7
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.9
82
Not enough data
7.5
78
Not enough data
7.3
79
Communication
9.1
80
|
Verified
9.3
753
|
Verified
8.7
79
|
Verified
9.1
756
|
Verified
7.1
8
8.6
542
8.8
7
9.1
652
|
Verified
8.1
7
8.6
484
|
Verified
Internal Use
8.2
72
|
Verified
8.9
716
|
Verified
8.5
70
|
Verified
9.0
618
|
Verified
7.9
62
|
Verified
8.8
612
|
Verified
8.9
6
8.6
586
|
Verified
8.3
8
8.8
569
|
Verified
8.0
63
|
Verified
8.7
596
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
93
Not enough data
8.8
83
Not enough data
8.7
28
Not enough data
8.8
89
Not enough data
8.9
90
Self-Service Platform
Not enough data
8.7
93
Not enough data
9.0
96
Not enough data
8.9
90
Not enough data
8.8
92
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pure Chat and Tidio are categorized as Live Chat
Unique Categories
Pure Chat has no unique categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
5.9%
Financial Services
5.4%
Higher Education
5.4%
Retail
4.9%
Information Technology and Services
4.9%
Other
73.5%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Pure Chat has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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