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Compare Pure Chat, SnapEngage, and Talkus

Pricing

 
Free
100% Free
Essentials
From $16
per user / per month
 
Pro
$99/mo
(paid monthly)
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.9
Ease of Use
Ease of Use
9.3
9.2
9.2
Ease of Setup
Ease of Setup
9.3
8.8
9.5
Ease of Admin
Ease of Admin
9.0
8.8
8.8
Quality of Support
Quality of Support
9.0
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
10.0
Meets Requirements
Pure Chat
8.8
SnapEngage
8.6
Talkus
8.9
Ease of Use
Pure Chat
9.3
SnapEngage
9.2
Talkus
9.2
Ease of Setup
Pure Chat
9.3
SnapEngage
8.8
Talkus
9.5
Ease of Admin
Pure Chat
9.0
SnapEngage
8.8
Talkus
8.8
Quality of Support
Pure Chat
9.0
SnapEngage
9.1
Talkus
9.3
Ease of Doing Business With
Pure Chat
9.3
SnapEngage
9.4
Talkus
9.8
Product Direction (% positive)
Pure Chat
9.0
SnapEngage
8.4
Talkus
10.0

Features

Communication
Pop-up Chat
Pure Chat
9.3
SnapEngage
9.0
Talkus
Not enough data available
Notifications
Pure Chat
8.8
SnapEngage
8.3
Talkus
Not enough data available
Targeted Emails
Pure Chat
Not enough data available
SnapEngage
7.6
Talkus
Not enough data available
In-App Messaging
Pure Chat
Not enough data available
SnapEngage
8.0
Talkus
Not enough data available
Internal Use
Customization
Pure Chat
8.2
SnapEngage
8.1
Talkus
9.3
Conversation Archiving
Pure Chat
8.5
SnapEngage
8.1
Talkus
Not enough data available
Lead Development
Pure Chat
7.9
SnapEngage
8.2
Talkus
Not enough data available
Knowledge Base
Pure Chat
Not enough data available
SnapEngage
8.3
Talkus
Not enough data available
Team Inbox
Pure Chat
Not enough data available
SnapEngage
7.4
Talkus
Not enough data available
Customer Profiles
Pure Chat
8.1
SnapEngage
7.6
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
42.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.9%
48.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
9.4%
8.3%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Higher Education
5.9%
Information Technology and Services
14.3%
Internet
25.0%
 
Financial Services
5.9%
Computer Software
14.3%
Logistics and Supply Chain
16.7%
 
Computer Software
5.9%
Financial Services
5.2%
Marketing and Advertising
8.3%
 
Retail
4.9%
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
 
Information Technology and Services
4.9%
Insurance
4.5%
Information Technology and Services
8.3%
 
Other
72.4%
Other
57.1%
Other
33.3%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

 
Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Talkus
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Pure Chat
No downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
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