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Compare Pure Chat vs SnapEngage
See this
comparison of Pure Chat vs. SnapEngage
based on data from user reviews. Pure Chat rates 4.4/5 stars with 175 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free
100% Free
Essentials
From $16
per user / per month
 
Pro
$99/mo
(paid monthly)
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
9.3
8.8
Ease of Admin
Ease of Admin
9.0
8.8
Quality of Support
Quality of Support
9.0
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
Pure Chat
8.8
SnapEngage
8.6
Ease of Use
Pure Chat
9.3
SnapEngage
9.2
Ease of Setup
Pure Chat
9.3
SnapEngage
8.8
Ease of Admin
Pure Chat
9.0
SnapEngage
8.8
Quality of Support
Pure Chat
9.0
SnapEngage
9.1
Ease of Doing Business With
Pure Chat
9.3
SnapEngage
9.4
Product Direction (% positive)
Pure Chat
9.0
SnapEngage
8.4

Features

Communication
Pop-up Chat
Pure Chat
9.3
SnapEngage
9.0
Notifications
Pure Chat
8.8
SnapEngage
8.3
Targeted Emails
Pure Chat
Not enough data available
SnapEngage
7.6
In-App Messaging
Pure Chat
Not enough data available
SnapEngage
8.0
Internal Use
Customization
Pure Chat
8.2
SnapEngage
8.1
Conversation Archiving
Pure Chat
8.5
SnapEngage
8.1
Lead Development
Pure Chat
7.9
SnapEngage
8.2
Knowledge Base
Pure Chat
Not enough data available
SnapEngage
8.3
Team Inbox
Pure Chat
Not enough data available
SnapEngage
7.4
Customer Profiles
Pure Chat
8.1
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.9%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
9.4%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Higher Education
5.9%
Information Technology and Services
14.3%
 
Financial Services
5.9%
Computer Software
14.3%
 
Computer Software
5.9%
Financial Services
5.2%
 
Retail
4.9%
Telecommunications
4.5%
 
Information Technology and Services
4.9%
Insurance
4.5%
 
Other
72.4%
Other
57.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Pure Chat
No downloads provided
SnapEngage
No downloads provided
Ask Pure Chat a QuestionContact Pure ChatAsk SnapEngage a QuestionContact SnapEngage