Compare Pure Chat and Rocket.Chat 
Featured Products
At a Glance
Market Segments
Small-Business (57.4% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
100% Free
Free With One-Time Purchase
Pure Chat
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansRocket.Chat
Star Rating
(360)4.2 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansPure Chat vs Rocket.Chat
When assessing the two solutions, reviewers found Pure Chat easier to use, set up, and administer. Reviewers also preferred doing business with Pure Chat overall.
- Reviewers felt that Pure Chat meets the needs of their business better than Rocket.Chat.
- When comparing quality of ongoing product support, reviewers felt that Pure Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pure Chat over Rocket.Chat.
Pricing
Entry-Level Pricing
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
Pure Chat
Free Trial is available
Rocket.Chat
Free Trial is available
Ratings
Meets Requirements
8.8
190
8.6
279
Ease of Use
9.2
191
8.7
286
Ease of Setup
9.2
77
8.2
129
Ease of Admin
9.1
75
8.3
121
Quality of Support
8.8
174
8.0
234
Has the product been a good partner in doing business?
9.2
72
8.2
108
Product Direction (% positive)
9.0
189
8.4
276
Features by Category
Business Instant Messaging
Not enough data
8.6
164
Not enough data
8.1
174
Not enough data
8.0
165
Business Instant Messaging
Not enough data
7.7
107
Not enough data
7.6
101
Business Instant Messaging
Not enough data
7.8
150
Not enough data
8.9
169
Not enough data
8.6
122
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Collaboration Tools
Not enough data
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Meeting Coordination
Not enough data
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Software Type
Not enough data
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Support
Not enough data
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Generative AI
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Communication
9.1
80
|
Verified
8.7
107
|
Verified
8.7
79
|
Verified
8.3
121
|
Verified
7.1
8
8.1
78
|
Verified
8.8
7
8.5
108
|
Verified
8.1
7
8.7
48
Internal Use
8.2
72
|
Verified
8.0
109
|
Verified
8.5
70
|
Verified
8.7
93
|
Verified
7.9
62
|
Verified
8.1
80
|
Verified
8.9
6
8.4
78
|
Verified
8.3
8
8.7
101
|
Verified
8.0
63
|
Verified
8.7
82
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pure Chat and Rocket.Chat are categorized as Live Chat
Unique Categories
Pure Chat has no unique categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
5.9%
Financial Services
5.4%
Higher Education
5.4%
Retail
4.9%
Information Technology and Services
4.9%
Other
73.5%
Information Technology and Services
22.7%
Computer Software
14.7%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.2%
Alternatives
Discussions
Pure Chat has no discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
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