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Compare Puppet Enterprise and ServiceNow IT Service Management 
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At a Glance
Market Segments
Enterprise (59.5% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Puppet Enterprise
Star Rating
(43)4.2 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Puppet EnterpriseServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Puppet Enterprise excels in Change Management with a score of 9.2, indicating a robust capability for managing changes in IT environments, while ServiceNow IT Service Management also performs well but does not specify a score for this feature.
- Reviewers mention that ServiceNow IT Service Management shines in Incident Management, particularly with features like Automate Ticket Routing and Ticket Notifications, both scoring 9.0, which enhances the efficiency of handling incidents compared to Puppet Enterprise.
- G2 users highlight that Puppet Enterprise's Automation features, scoring 9.0, provide significant advantages in deployment automation, whereas ServiceNow's automation capabilities are more focused on ticketing and incident management.
- Users on G2 report that ServiceNow's Knowledge Base integration, scoring 8.7, is a strong point, allowing for better self-service options, while Puppet Enterprise lacks a comparable feature, which may limit user support options.
- Reviewers say that Puppet Enterprise's Performance Logging feature, with a score of 8.9, is beneficial for monitoring system performance, but ServiceNow's Constant Monitoring and Timely Alerts features, both scoring 9.0, provide a more proactive approach to incident management.
- Users report that ServiceNow IT Service Management's Help Desk functionality, scoring 9.1, is highly rated for its user-friendly interface and efficiency, while Puppet Enterprise does not have a dedicated help desk feature, which may affect user experience in support scenarios.
Pricing
Entry-Level Pricing
Puppet Enterprise
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Puppet Enterprise
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.3
36
8.9
774
Ease of Use
7.3
36
8.5
993
Ease of Setup
7.3
29
8.1
553
Ease of Admin
8.1
28
8.6
299
Quality of Support
8.5
35
8.5
702
Has the product been a good partner in doing business?
8.8
28
8.8
295
Product Direction (% positive)
7.1
36
8.8
752
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Puppet Enterprise and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
Puppet Enterprise is categorized as Application Release Orchestration, Cloud Infrastructure Automation, and Continuous Delivery
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
Puppet Enterprise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.2%
Computer Software
21.4%
Financial Services
9.5%
Insurance
7.1%
Computer & Network Security
4.8%
Other
31.0%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
Puppet Enterprise has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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