# Pulseway vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in providing a user-friendly interface, making it easy for team members to navigate and utilize its features effectively. Users appreciate the intuitive design and the ability to customize workflows with approval steps, enhancing overall productivity.
- **Users say** that Pulseway shines in its endpoint monitoring capabilities, offering robust alerts and statistics that are crucial for IT management. Reviewers highlight the convenience of accessing assets remotely, which is particularly beneficial for teams that require flexibility in their operations.
- **According to verified reviews** , SolarWinds Service Desk is praised for its quick implementation process, allowing organizations to get up and running swiftly. Users mention the strong support provided during onboarding, which helps in minimizing downtime and ensuring a smooth transition.
- **Reviewers mention** that Pulseway's strength lies in its automation features, such as running scripts on remote machines silently. This capability allows IT teams to manage tasks efficiently without needing direct access to every device, which can save significant time and effort.
- **G2 reviewers highlight** that while both products offer solid support, Pulseway receives slightly higher marks for its quality of support. Users appreciate the responsiveness and helpfulness of the support team, which can be a critical factor for businesses relying on timely assistance.
- **Users report** that SolarWinds Service Desk has a more comprehensive IT asset management feature set, which is beneficial for mid-market companies. The integration of various tools within the platform is seen as a key advantage, helping teams manage their IT resources more effectively.



| | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 123 | 784 | 
| **Largest Market Segment** | Small-Business (51.3% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | from $39 Tier based pricing  | $39.00 Per Month | 

---
## Top Pros & Cons

### Pulseway

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Feature Issues (6 reviews)
- Improvement Needed (6 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Pulseway | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (109 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (109 reviews) | 9.0 (711 reviews) | 
  | **Ease of Setup** | 9.0 (100 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.2 (90 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.0 (103 reviews) | 8.9 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (89 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.0 (107 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### Pulseway

#### Entry-Level Pricing

Plan: Business 

Price: from $39 Tier based pricing 

Description: From 20 Monitored Systems

Key Features:
- Remote Monitoring and Management
- Instant Alerts 
- Native Mobile Apps

[Learn more about Pulseway](https://www.g2.com/products/pulseway/reviews)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 142 |

#### Administration

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (113 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (123 reviews) ✓ Verified | 

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.2 (60 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.7/10 | 7 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 9.7 (5 reviews) | Not enough data | 
| **Database Server Backup** | 9.0 (5 reviews) | Not enough data | 
| **Virtual Machines** | 9.7 (5 reviews) | Not enough data | 
| **Repository Models** | 9.7 (5 reviews) | Not enough data | 

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | 10.0 (5 reviews) | Not enough data | 
| **Disaster Recovery** | 10.0 (5 reviews) | Not enough data | 
| **Storage Capacity** | 9.3 (5 reviews) | Not enough data | 
| **Remote Backup** | 10.0 (5 reviews) | Not enough data | 
| **Activity Monitoring** | 10.0 (6 reviews) | Not enough data | 

#### Compliance

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 10.0 (7 reviews) | Not enough data | 
| **Cloud Data Protection** | 9.7 (6 reviews) | Not enough data | 
| **Data Deduplication** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - Server Backup

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.4/10 | 6 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 10.0 (6 reviews) | Not enough data | 
| **Storage Capacity** | 9.4 (6 reviews) | Not enough data | 
| **Remote Backup** | 9.4 (6 reviews) | Not enough data | 
| **Versioning** | 10.0 (6 reviews) | Not enough data | 
| **Mobile Backup Application** | 7.5 (6 reviews) | Not enough data | 

#### Compatibility 

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | 9.4 (6 reviews) | Not enough data | 
| **Local Backup** | 7.8 (6 reviews) | Not enough data | 
| **Storage Formats** | 10.0 (5 reviews) | Not enough data | 

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 9.4 (6 reviews) | Not enough data | 
| **Security Standards** | 10.0 (6 reviews) | Not enough data | 
| **Encrypted Storage** | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.8/10 | 61 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.3 (54 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (59 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (45 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (50 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (56 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.1 (6 reviews) | Not enough data | 

#### Service Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 8.9 (57 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.3 (5 reviews) | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.4/10 | 19 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 9.7 (16 reviews) | Not enough data | 
| **Alerting** | 9.7 (19 reviews) | Not enough data | 
| **Improvement Suggestions** | 9.2 (16 reviews) | Not enough data | 
| **Multi-Network Capability** | 9.9 (15 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 9.4 (15 reviews) | Not enough data | 
| **Data Visualization** | 9.2 (16 reviews) | Not enough data | 
| **Path Analysis** | 8.8 (15 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.3/10 | 19 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.8 (18 reviews) | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.7 (17 reviews) | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.2 (15 reviews) | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.7 (13 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 9.6 (13 reviews) | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.2 (12 reviews) | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 5.0 (7 reviews) | 5.9 (24 reviews) | 
| **AI Text Summarization** | 5.0 (7 reviews) | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.9/10 | 37 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Visibility 

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards and Visualizations** | 8.6 (34 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.7 (33 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Server Management** | 9.0 (33 reviews) | Not enough data | 
| **Automation** | 8.9 (28 reviews) | Not enough data | 
| **Performance Baseline** | 8.3 (30 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.4 (35 reviews) | Not enough data | 
| **Immediate Alert Notification** | 9.7 (35 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 9.1 (32 reviews) | Not enough data | 

#### Cloud environment support

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 7.9 (26 reviews) | Not enough data | 
| **Software Scaling** | 8.5 (30 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 7.8/10 | 38 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 8.7 (32 reviews) | Not enough data | 
| **File Sharing** | 8.2 (32 reviews) | Not enough data | 
| **Session Recording** | 7.3 (25 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (32 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.6 (27 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.7 (29 reviews) | Not enough data | 

#### Maintenance

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.4 (34 reviews) | Not enough data | 
| **Remote Printing** | 7.1 (26 reviews) | Not enough data | 

#### Communication 

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 7.9 (29 reviews) | Not enough data | 
| **VoIP** | 4.7 (24 reviews) | Not enough data | 
| **Video Conference Call** | 4.6 (24 reviews) | Not enough data | 
| **Screen Annotations** | 5.5 (26 reviews) | Not enough data | 

#### Security

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 7.3 (28 reviews) | Not enough data | 
| **Compliance** | 7.9 (27 reviews) | Not enough data | 

#### Device Support

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 9.1 (31 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (32 reviews) | Not enough data | 
| **Cross-Platform** | 8.7 (33 reviews) | Not enough data | 

#### Performance

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.5 (33 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.5/10 | 5 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 10.0 (5 reviews) | Not enough data | 
| **OS Boot Recovery** | 7.7 (5 reviews) | Not enough data | 
| **Bootable Disk** | 9.7 (5 reviews) | Not enough data | 
| **Online Restore** | 10.0 (5 reviews) | Not enough data | 

#### Performance

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 10.0 (5 reviews) | Not enough data | 
| **Unlimited Backup** | 8.7 (5 reviews) | Not enough data | 
| **Deduplication** | 9.7 (5 reviews) | Not enough data | 
| **Lag Free Operation** | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 5.4/10 | 36 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Pulseway (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Server Backup Software](https://www.g2.com/categories/server-backup), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Online Backup Software](https://www.g2.com/categories/online-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [PC Backup Software](https://www.g2.com/categories/pc-backup)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Pulseway | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 51.3% | 7.9% | 
| **Mid-Market** | 44.5% | 68.3% | 
| **Enterprise** | 4.2% | 23.7% | 

### By Industry

#### Pulseway

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 11.8%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 2.5%
- **Telecommunications:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Information Services:** 2.5%
- **Other:** 33.6%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Pulseway

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1205 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (560 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1092 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1119 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4019 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1887 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1205 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### Pulseway

- Title: [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) — 1 comment
  > **Top comment:** "Servers, PC's, Windows, Mac, Linux, etc."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pulseway-vs-solarwinds-service-desk)