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At a Glance
Market Segments
Small-Business (53.5% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
from $39 Tier based pricing
$39.00 Per Month
Pulseway
Star Rating
(119)4.6 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
from $39 Tier based pricing
Learn more about PulsewaySolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansPulseway vs SolarWinds Service Desk
When assessing the two solutions, reviewers found Pulseway easier to use, set up, and administer. Reviewers also preferred doing business with Pulseway overall.
- Reviewers felt that Pulseway meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that Pulseway is the preferred option.
- When assessing product direction, Pulseway and SolarWinds Service Desk received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Pulseway
Business
from $39
Tier based pricing
From 20 Monitored Systems
- Remote Monitoring and Management
- Instant Alerts
- Native Mobile Apps
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
Pulseway
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.0
104
8.6
691
Ease of Use
9.2
104
9.0
692
Ease of Setup
9.0
96
8.6
567
Ease of Admin
9.3
89
8.9
580
Quality of Support
9.0
98
8.9
665
Has the product been a good partner in doing business?
9.4
87
9.0
560
Product Direction (% positive)
9.0
103
9.0
675
Features by Category
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Management
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Not enough data
Compliance
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Not enough data
Compatibility
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Not enough data
Management
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Not enough data
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
51
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.4
54
|
Verified
Not enough data
8.6
44
Not enough data
8.8
49
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.9
53
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.9
15
Not enough data
9.9
17
Not enough data
9.2
15
Not enough data
9.9
14
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.5
14
Not enough data
9.2
15
Not enough data
8.9
14
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.8
18
8.4
77
|
Verified
9.7
17
8.5
86
|
Verified
9.2
15
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
8.7
13
9.0
97
|
Verified
9.6
13
8.7
98
|
Verified
9.2
12
8.4
84
|
Verified
Generative AI
5.0
7
5.9
25
5.0
7
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.6
33
Not enough data
9.5
34
Not enough data
8.6
32
Not enough data
Monitoring and Management
9.0
32
Not enough data
8.8
27
Not enough data
8.3
29
Not enough data
9.4
34
Not enough data
9.7
34
Not enough data
9.1
31
Not enough data
Cloud environment support
7.9
25
Not enough data
8.5
29
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
32
Not enough data
8.2
31
Not enough data
7.3
25
Not enough data
9.2
32
Not enough data
8.6
27
Not enough data
8.7
29
Not enough data
Maintenance
9.4
34
Not enough data
7.1
26
Not enough data
Communication
7.9
29
Not enough data
4.7
24
Not enough data
4.6
24
Not enough data
5.5
26
Not enough data
Security
7.3
28
Not enough data
7.9
27
Not enough data
Device Support
9.1
31
Not enough data
8.9
32
Not enough data
8.7
33
Not enough data
Performance
8.5
33
Not enough data
Functionality
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Performance
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.4
33
Not enough data
Incident Management
Not enough data
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pulseway and SolarWinds Service Desk are categorized as Incident Management
Unique Categories
Pulseway is categorized as Server Monitoring, Remote Monitoring & Management (RMM), Server Backup, Patch Management, Remote Support, Endpoint Management, Online Backup, Network Monitoring, and PC Backup
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Software Asset Management Tools
Reviews
Reviewers' Company Size
Pulseway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.9%
Computer & Network Security
11.4%
Computer Software
5.3%
Hospital & Health Care
4.4%
Financial Services
3.5%
Other
46.5%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
What can Pulseway monitor?
1 Comment
SM
Servers, PC's, Windows, Mac, Linux, etc.Read more
Pulseway has no more discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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