# Pulseway, ScreenConnect vs Zoho Assist Comparison

| | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 123 | 501 | 694 | 
| **Largest Market Segment** | Small-Business (51.3% of reviews) | Small-Business (66.0% of reviews) | Small-Business (71.6% of reviews) | 
| **Entry Level Price** | from $39 Tier based pricing  | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Pulseway

Pros:
- Intuitive (9 reviews)
- Easy Setup (8 reviews)

Cons:
- Limited Features (4 reviews)
- Limited Compatibility (3 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (109 reviews) | 9.3 (413 reviews) | 9.2 (574 reviews) | 
  | **Ease of Use** | 9.1 (109 reviews) | 9.3 (416 reviews) | 9.3 (587 reviews) | 
  | **Ease of Setup** | 9.0 (100 reviews) | 8.9 (341 reviews) | 9.3 (504 reviews) | 
  | **Ease of Admin** | 9.2 (90 reviews) | 8.9 (337 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 9.0 (103 reviews) | 8.8 (355 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (89 reviews) | 9.1 (321 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.0 (107 reviews) | 8.6 (406 reviews) | 9.4 (560 reviews) | 

---
## Pricing

### Pulseway

#### Entry-Level Pricing

Plan: Business 

Price: from $39 Tier based pricing 

Description: From 20 Monitored Systems

Key Features:
- Remote Monitoring and Management
- Instant Alerts 
- Native Mobile Apps

[Learn more about Pulseway](https://www.g2.com/products/pulseway/reviews)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.7/10 | 7 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Compatibility 

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **File Server Backup** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Database Server Backup** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Virtual Machines** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Repository Models** | 9.7 (5 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Continuous Backup** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Disaster Recovery** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Storage Capacity** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Remote Backup** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Activity Monitoring** | 10.0 (6 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Security Standards** | 10.0 (7 reviews) | Not enough data | Not enough data | 
| **Cloud Data Protection** | 9.7 (6 reviews) | Not enough data | Not enough data | 
| **Data Deduplication** | 9.7 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Server Backup

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.4/10 | 6 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Functionality

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Real-time Sync** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Storage Capacity** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Remote Backup** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Versioning** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Mobile Backup Application** | 7.5 (6 reviews) | Not enough data | Not enough data | 

#### Compatibility 

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Disk Backup** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Local Backup** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Storage Formats** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **File Sharing** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Security Standards** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Encrypted Storage** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Online Backup

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.8/10 | 61 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Device Management** | 9.3 (54 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Remote Monitoring** | 9.4 (59 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Tracking** | 8.5 (45 reviews) | Not enough data | Not enough data | 
| **Application Deployment** | 8.8 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Patch Management** | 9.1 (56 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Workflow Management** | 8.1 (6 reviews) | Not enough data | Not enough data | 

#### Service Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Remote Access** | 8.9 (57 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Live Preview** | Not enough data | 8.6 (14 reviews) | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | Feature Not Available | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 9.7 (18 reviews) | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 8.9 (15 reviews) | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 7.7 (13 reviews) | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 6.5 (12 reviews) | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Password Protection** | Not enough data | 7.9 (12 reviews) | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 8.7 (15 reviews) | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | Feature Not Available | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 6.3 (22 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.4/10 | 19 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Functionality

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Performance Monitoring** | 9.7 (16 reviews) | Not enough data | Not enough data | 
| **Alerting** | 9.7 (19 reviews) | Not enough data | Not enough data | 
| **Improvement Suggestions** | 9.2 (16 reviews) | Not enough data | Not enough data | 
| **Multi-Network Capability** | 9.9 (15 reviews) | Not enough data | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Performance Baseline** | 9.4 (15 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 9.2 (16 reviews) | Not enough data | Not enough data | 
| **Path Analysis** | 8.8 (15 reviews) | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.3/10 | 19 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Constant Monitoring** | 9.8 (18 reviews) | Not enough data | Not enough data | 
| **Timely Alerts** | 9.7 (17 reviews) | Not enough data | Not enough data | 
| **TIcket Accuracy** | 9.2 (15 reviews) | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Ticket Assignment** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Standardization** | 9.6 (13 reviews) | Not enough data | Not enough data | 
| **Lifecycle Visualization** | 9.2 (12 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **AI Text Generation** | 5.0 (7 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 5.0 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 8.9/10 | 37 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Visibility 

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Dashboards and Visualizations** | 8.6 (34 reviews) | Not enough data | Not enough data | 
| **Alerts and Notifications** | 9.5 (35 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.7 (33 reviews) | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Multi-Server Management** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.9 (28 reviews) | Not enough data | Not enough data | 
| **Performance Baseline** | 8.3 (30 reviews) | Not enough data | Not enough data | 
| **Real-Time Monitoring** | 9.4 (35 reviews) | Not enough data | Not enough data | 
| **Immediate Alert Notification** | 9.7 (35 reviews) | Not enough data | Not enough data | 
| **Proactive Server Monitoring Software** | 9.1 (32 reviews) | Not enough data | Not enough data | 

#### Cloud environment support

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Server Monitoring For Cloud Deployments** | 7.9 (26 reviews) | Not enough data | Not enough data | 
| **Software Scaling** | 8.5 (30 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Collaboration Tools

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 7.8/10 | 38 |
| **ScreenConnect** | 8.8/10 | 68 |
| **Zoho Assist** | 8.5/10 | 269 |

#### Administration

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (32 reviews) | 9.7 (52 reviews) | 9.3 (230 reviews) | 
| **File Sharing** | 8.2 (32 reviews) | 9.3 (43 reviews) | 8.6 (199 reviews) | 
| **Session Recording** | 7.3 (25 reviews) | 9.1 (39 reviews) | 8.3 (172 reviews) | 
| **Unattended Remote Access** | 9.2 (32 reviews) | 9.3 (51 reviews) | 9.4 (227 reviews) | 
| **Multi - Session Handling** | 8.6 (27 reviews) | 9.2 (44 reviews) | 8.5 (179 reviews) | 
| **Multi-Monitor Support** | 8.7 (29 reviews) | 9.0 (46 reviews) | 8.6 (184 reviews) | 

#### Maintenance

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Remote Reboot** | 9.4 (34 reviews) | 9.4 (46 reviews) | 8.6 (185 reviews) | 
| **Remote Printing** | 7.1 (26 reviews) | 8.7 (34 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Text Chat** | 7.9 (29 reviews) | 8.9 (43 reviews) | 8.5 (181 reviews) | 
| **VoIP** | 4.7 (24 reviews) | 7.6 (28 reviews) | 7.3 (146 reviews) | 
| **Video Conference Call** | 4.6 (24 reviews) | Feature Not Available | 7.1 (148 reviews) | 
| **Screen Annotations** | 5.5 (26 reviews) | 8.1 (36 reviews) | 7.9 (147 reviews) | 

#### Security

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Data Encryption** | 7.3 (28 reviews) | 8.8 (31 reviews) | 8.7 (161 reviews) | 
| **Compliance** | 7.9 (27 reviews) | 8.9 (35 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Mobile Device Access** | 9.1 (31 reviews) | 8.0 (39 reviews) | 8.3 (169 reviews) | 
| **Multi-Platform Support** | 8.9 (32 reviews) | 8.8 (40 reviews) | 8.9 (178 reviews) | 
| **Cross-Platform** | 8.7 (33 reviews) | 8.8 (40 reviews) | 8.8 (171 reviews) | 

#### Performance

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Reporting** | 8.5 (33 reviews) | 8.2 (39 reviews) | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Access Control** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Data Security** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | Not enough data | 8.5 (8 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 9.5/10 | 5 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Functionality 

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Incremental Backup** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **OS Boot Recovery** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Bootable Disk** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Online Restore** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Multiple Backup Versions** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Unlimited Backup** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Deduplication** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Lag Free Operation** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - PC Backup

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | 5.4/10 | 36 |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Generative AI

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **AI Text Summarization** | 5.4 (34 reviews) | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### System Control

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Management

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Pulseway** | N/A | N/A |
| **ScreenConnect** | 8.7/10 | 129 |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Usage Information** | Not enough data | 8.9 (95 reviews) | Feature Not Available | 
| **Integrations** | Not enough data | 8.7 (87 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | Not enough data | 8.4 (89 reviews) | 8.2 (196 reviews) | 
| **Session Recording** | Not enough data | 8.7 (78 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | Not enough data | 8.9 (81 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (108 reviews) | 9.2 (225 reviews) | 
| **File Sharing** | Not enough data | Feature Not Available | 8.6 (208 reviews) | 

#### Platform

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.0 (97 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | Not enough data | 7.8 (81 reviews) | 8.3 (190 reviews) | 
| **Applications Management** | Not enough data | 7.9 (82 reviews) | Feature Not Available | 
| **Remote Device Control** | Not enough data | 9.5 (109 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | Feature Not Available | 
| **Device Management** | Not enough data | 9.0 (89 reviews) | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Pulseway (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Server Backup Software](https://www.g2.com/categories/server-backup), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Online Backup Software](https://www.g2.com/categories/online-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [PC Backup Software](https://www.g2.com/categories/pc-backup)

**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)

**Unique to Zoho Assist (4):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Pulseway | ScreenConnect | Zoho Assist | 
|---|---|---|---|
| **Small-Business** | 51.3% | 66.0% | 71.6% | 
| **Mid-Market** | 44.5% | 31.1% | 23.2% | 
| **Enterprise** | 4.2% | 2.9% | 5.2% | 

### By Industry

#### Pulseway

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 11.8%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 2.5%
- **Telecommunications:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Information Services:** 2.5%
- **Other:** 33.6%

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

#### Zoho Assist

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.8%

---
## Alternatives

### Alternatives to Pulseway

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### Pulseway

- Title: [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) — 1 comment
  > **Top comment:** "Servers, PC's, Windows, Mac, Linux, etc."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pulseway-vs-screenconnect-vs-zoho-assist)