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# PubNub vs Twilio Comparison - What are their main differences?

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PubNubTwilio[+ Add Product](#)

Reviews

**PubNub** [

4.4/5(25)

](https://www.g2.com/products/pubnub-pubnub/reviews#reviews)

**Twilio** [

4.1/5(529)

](https://www.g2.com/products/twilio/reviews#reviews)

Pricing

**PubNub**
Free Trial

**Free** · Free

**Twilio**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**PubNub**
Not enough reviews yet

**Twilio**
2 months

Based on 49 responses

Return on Investment

**PubNub**
Not enough reviews yet

**Twilio**
13 months

Based on 40 responses

Perceived Cost

**PubNub**
Not enough reviews yet

**Twilio**
$$$$$

Average Discount

**PubNub**
Not enough reviews yet

**Twilio**
10%

Pros & Cons

**PubNub**
[
Chat Functionality (3)
](https://www.g2.com/products/pubnub-pubnub/reviews?filters%5Bsentiment_snippet%5D=1866206&qs=pros-and-cons#reviews)[
Customer Support (3)
](https://www.g2.com/products/pubnub-pubnub/reviews?filters%5Bsentiment_snippet%5D=1867669&qs=pros-and-cons#reviews)[
Billing Issues (1)
](https://www.g2.com/products/pubnub-pubnub/reviews?filters%5Bsentiment_snippet%5D=2010530&qs=pros-and-cons#reviews)[
Data Management (1)
](https://www.g2.com/products/pubnub-pubnub/reviews?filters%5Bsentiment_snippet%5D=1867662&qs=pros-and-cons#reviews)

**Twilio**
[
Ease of Use (40)
](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews)[
Easy Integrations (30)
](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews)[
Expensive (26)
](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews)[
Poor Customer Support (23)
](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews)

Integrations

**PubNub**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_616aa0e74cea4a5df454c21eb547307f/agora-io-agora.png "Product Avatar Image")

Agora

](https://www.g2.com/products/agora-io-agora/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-comprehend.jpg "Product Avatar Image")

Amazon Comprehend

](https://www.g2.com/products/amazon-comprehend/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-web-services-aws-amazon-kinesis.png "Product Avatar Image")

Amazon Kinesis

](https://www.g2.com/products/amazon-web-services-aws-amazon-kinesis/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-lex.jpg "Product Avatar Image")

Lex

](https://www.g2.com/products/amazon-lex/reviews)[
View all
](https://www.g2.com/products/pubnub-pubnub/integrations)

**Twilio**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_008b482b2f316167c39b202b3ae42a79/cervis.png "Product Avatar Image")

CERVIS

](https://www.g2.com/products/cervis/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b1f08b5eb3285149fd8a0c0b64ebed1c/customer-io.png "Product Avatar Image")

Customer.io

](https://www.g2.com/products/customer-io/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ac7db60c98205b233ac8eec3ef589eca/eleven-labs-2026-06-08.jpeg "Product Avatar Image")

Eleven labs

](https://www.g2.com/products/eleven-labs-2026-06-08/reviews)[
View all
](https://www.g2.com/products/twilio/integrations)

Screenshots

**PubNub**
 ![PubNub screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1707201/01-in-app-chat%282%29.png)

**Twilio**
No screenshot available

Ratings

Meets Requirements

**PubNub**

9.0

9.016

**Twilio**

8.7

8.7380

Ease of Use

**PubNub**

8.8

8.816

**Twilio**

8.1

8.1392

Ease of Setup

**PubNub**

8.7

8.710

**Twilio**

7.6

7.6231

Ease of Admin

**PubNub**

8.3

8.35

**Twilio**

7.9

7.9200

Quality of Support

**PubNub**

9.2

9.215

**Twilio**

7.7

7.7346

Has the product been a good partner in doing business?

**PubNub**

9.0

9.07

**Twilio**

8.0

8.0191

Product Direction (% positive)

**PubNub**

7.7

7.715

**Twilio**

8.2

8.2367

Features

Communication Platform as a Service (CPaaS)[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

Not enough data

7.8

139

Additional Functionality

Automated Responses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Audio/Video Conferencing

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Functionality

Ease Of Integration

Not enough data

8.1(won by default)

119

|

Verified

API Call Speed

Not enough data

8.3(won by default)

105

|

Verified

Unified Communications

Not enough data

8.3(won by default)

114

|

Verified

Alerts/Notifications

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Support

Documentation

Not enough data

7.5(won by default)

108

|

Verified

Professional Support

Not enough data

6.6(won by default)

118

|

Verified

Community Support

Not enough data

Feature Not Available

Event Stream Processing[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

8.5

8

Not enough data

Data

Data Processing

8.1(won by default)

6

Not enough data

Data Sources

9.2(won by default)

6

Not enough data

Integration

8.6(won by default)

7

Not enough data

Real-Time Processing

8.1(won by default)

7

Not enough data

Analytics

Reporting & Analytics

Not enough data

Not enough data

Video Platform as a Service (VPaaS)[Hide 9 FeaturesShow 9 Features](javascript:void(0);)

Not enough data

6.9

15

API Features

Live Chat

Not enough data

6.7(won by default)

12

Screen Sharing

Not enough data

6.7(won by default)

12

Subtitles and Closed Captions

Not enough data

6.7(won by default)

13

Custom Video Player

Not enough data

7.3(won by default)

11

Live Simulcasting

Not enough data

7.0(won by default)

11

Security and Compliance

Encryption

Not enough data

6.5(won by default)

11

Watermarking

Not enough data

6.7(won by default)

11

HIPAA Compliance

Not enough data

7.2(won by default)

13

GDPR Compliance

Not enough data

7.3(won by default)

11

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

4.9

5

Basic Communication - Cloud PBX

Call Management

Not enough data

4.7(won by default)

5

Communication Management

Not enough data

5.0(won by default)

5

Scalability

Not enough data

5.0(won by default)

5

Integrations

Not enough data

5.7(won by default)

5

Mobile Accessibility

Not enough data

5.3(won by default)

5

Accessibility

Not enough data

5.3(won by default)

5

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

4.7(won by default)

5

Analytics and Reporting

Not enough data

4.3(won by default)

5

Support and Reliability

Not enough data

3.7(won by default)

5

Automated attendant

Not enough data

5.0(won by default)

5

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

Show 7 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Message Queue (MQ)[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

Asynchronous Messaging

Not enough data

Not enough data

Language Support

Not enough data

Not enough data

Cloud-based Messaging

Not enough data

Not enough data

Latency

Not enough data

Not enough data

Database Support

Not enough data

Not enough data

Integration

Application Integration

Not enough data

Not enough data

Data Integration

Not enough data

Not enough data

Plugins and integrations

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Management

Policies and Controls

Not enough data

Not enough data

Security Monitoring

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Continuous Monitoring

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Agentic AI - Message Queue (MQ)

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Load Balancing

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Rules Engine

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Geolocation

Not enough data

Not enough data

User Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

User Session Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

API

Not enough data

Not enough data

Interoperability

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Text Messaging

Bulk SMS

Not enough data

Not enough data

Two-Way Text Messaging

Not enough data

Not enough data

Text Scheduler

Not enough data

Not enough data

Automatic Replies

Not enough data

Not enough data

Automatic URL Shortening

Not enough data

Not enough data

MMS Marketing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Transactional SMS

Not enough data

Not enough data

Link Shortening

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Scheduled Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

2-Way Messaging

Not enough data

Not enough data

SMS Platform

Reporting

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

White Label

Not enough data

Not enough data

Text-to-Landline

Not enough data

Not enough data

Short Codes

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

QR Codes

Not enough data

Not enough data

Agentic AI - SMS Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

AI Automation - SMS Marketing

AI SMS

Not enough data

Not enough data

AI Content Generation - SMS Marketing

AI SMS

Not enough data

Not enough data

Additional Functionality

Campaign Scheduling

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

Mobile Coupons

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Consent Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Open Rate Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

MMS

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile Keywords

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

Not enough data

Not enough data

Bulk WhatsApp Messaging

Not enough data

Not enough data

Conversational Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Promotional Messages

Not enough data

Not enough data

Automated Replies

Not enough data

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

WhatsApp Commerce

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

Not enough data

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Network monitoring

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Virtual PBX

Not enough data

Not enough data

SIP trunking services

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

Not enough data

Video Calls

Not enough data

Not enough data

Instant Messaging

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Conference Calls

Not enough data

Not enough data

Desk-to-Desk Calls

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Access

Software Pairing

Not enough data

Not enough data

Browser Extension

Not enough data

Not enough data

Individual Download

Not enough data

Not enough data

Advanced Features

Hold Music

Not enough data

Not enough data

Automated Attendants

Not enough data

Not enough data

VOiP Number

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

RCS Business Messaging[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Messaging - RCS Business Messaging

Personalization

Not enough data

Not enough data

Rich Media

Not enough data

Not enough data

Interactive Messages

Not enough data

Not enough data

Branded Templates

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Conversational RCS

Not enough data

Not enough data

Transactional RCS

Not enough data

Not enough data

Promotional RCS

Not enough data

Not enough data

Security / Verification - RCS Business Messaging

Verified Sender

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Analytics / Deliverability - RCS Business Messaging

Read Receipts

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

SMS Fallback

Not enough data

Not enough data

AI - RCS Business Messaging

AI

Not enough data

Not enough data

Big Data[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Building Reports

Data Transformation

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

WYSIWYG Report Design

Not enough data

Not enough data

Integration APIs

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

Not enough data

Customization 

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Internationalization

Not enough data

Not enough data

Sandbox / Test Environments

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Breadth of Partner Applications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![PubNub](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_af1817198c15867cb3f744d886ede510/pubnub-pubnub.jpg "PubNub")](https://www.g2.com/products/pubnub-pubnub/reviews)

PubNub

Small-Business(50 or fewer emp.)

52.2%

Mid-Market(51-1000 emp.)

21.7%

Enterprise(\> 1000 emp.)

26.1%

[![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")](https://www.g2.com/products/twilio/reviews)

Twilio

Small-Business(50 or fewer emp.)

52.4%

Mid-Market(51-1000 emp.)

29.6%

Enterprise(\> 1000 emp.)

17.9%

Small-Business

(50 or fewer emp.)

52.2%

52.4%

Mid-Market

(51-1000 emp.)

21.7%

29.6%

Enterprise

(\> 1000 emp.)

26.1%

17.9%

Reviewers' Industry

[![PubNub](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_af1817198c15867cb3f744d886ede510/pubnub-pubnub.jpg "PubNub")](https://www.g2.com/products/pubnub-pubnub/reviews)
PubNub

Computer Software

30.0%

Information Technology and Services

25.0%

Telecommunications

5.0%

Staffing and Recruiting

5.0%

Management Consulting

5.0%

Other

30.0%

[![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")](https://www.g2.com/products/twilio/reviews)
Twilio

Computer Software

17.3%

Information Technology and Services

11.1%

Marketing and Advertising

7.3%

Financial Services

5.1%

Internet

4.7%

Other

54.4%

Alternatives

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