# PubNub vs Stream Chat Comparison


| | PubNub | Stream Chat | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 24 | 53 | 

---
## Top Pros & Cons

### PubNub

Pros:
- Chat Functionality (3 reviews)
- Customer Support (3 reviews)

Cons:
- Billing Issues (1 reviews)
- Data Management (1 reviews)

### Stream Chat

Pros:
- Ease of Use (6 reviews)
- Integrations (4 reviews)

Cons:
- Analytics Limitations (2 reviews)
- Cost Limitations (2 reviews)

---
## Ratings Comparison
| Rating | PubNub | Stream Chat | 
|---|---|---|
  | **Meets Requirements** | 9.0 (16 reviews) | 9.2 (35 reviews) | 
  | **Ease of Use** | 8.8 (16 reviews) | 9.0 (34 reviews) | 
  | **Ease of Setup** | 8.7 (10 reviews) | 8.7 (24 reviews) | 
  | **Ease of Admin** | 8.3 (5 reviews) | 8.9 (20 reviews) | 
  | **Quality of Support** | 9.2 (15 reviews) | 9.0 (35 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (7 reviews) | 9.5 (19 reviews) | 
  | **Product Direction (% positive)** | 7.7 (15 reviews) | 9.6 (32 reviews) | 

---
## Pricing

### PubNub

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: 200 MAU or 1M transactions. No credit card required.

Key Features:
- 200 MAU or 1M transactions

[Browse all 3 editions](https://www.g2.com/products/pubnub-pubnub/pricing)

#### Free Trial

Yes

### Stream Chat

#### Entry-Level Pricing

Plan: Build

Price: Free Per Month

Description: Free tier for evaluation and small production workloads, covering 1,000 Monthly Active Users and 100 concurrent connections. No credit card and no feature gates, so the full API and every client SDK are available from day one. What you build on Build is what ships.

Key Features:
- No credit card required
- No feature gates
- Up to 1,000 Monthly Active Users (MAUs)

[Browse all 4 editions](https://www.g2.com/products/stream-chat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | 8.5/10 | 23 |

#### Additional Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Automated Responses** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Audio/Video Conferencing** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Chat Transcript** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.6 (23 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (23 reviews) | 
| **Unified Communications** | Not enough data | 8.7 (20 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Support

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (23 reviews) | 
| **Community Support** | Not enough data | 7.8 (20 reviews) | 
| **Professional Support** | Not enough data | 8.6 (23 reviews) | 

### Event Stream Processing

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | 8.5/10 | 8 |
| **Stream Chat** | N/A | N/A |

#### Data

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Data Processing** | 8.1 (6 reviews) | Not enough data | 
| **Data Sources** | 9.2 (6 reviews) | Not enough data | 
| **Integration** | 8.6 (7 reviews) | Not enough data | 
| **Real-Time Processing** | 8.1 (7 reviews) | Not enough data | 

#### Analytics

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | N/A | N/A |

#### Campaigns

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Customize** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Analytics

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 

#### Optimization

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **App Notifications** | Not enough data | Not enough data | 
| **SMS Notifications** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Subscriber Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Visual Workflow Management** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Notification Editor** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Message Queue (MQ)

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | N/A | N/A |

#### Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Asynchronous Messaging** | Not enough data | Not enough data | 
| **Language Support** | Not enough data | Not enough data | 
| **Cloud-based Messaging** | Not enough data | Not enough data | 
| **Latency** | Not enough data | Not enough data | 
| **Database Support** | Not enough data | Not enough data | 

#### Integration

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Application Integration** | Not enough data | Not enough data | 
| **Data Integration** | Not enough data | Not enough data | 
| **Plugins and integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Management

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Security Monitoring** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Continuous Monitoring** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 

#### Agentic AI - Message Queue (MQ)

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Load Balancing** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Rules Engine** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **User Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **User Session Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | N/A | N/A |

#### API Features

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | Not enough data | 
| **Custom Video Player** | Not enough data | Not enough data | 
| **Live Simulcasting** | Not enough data | Not enough data | 

#### Security and Compliance

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Encryption** | Not enough data | Not enough data | 
| **Watermarking** | Not enough data | Not enough data | 
| **HIPAA Compliance** | Not enough data | Not enough data | 
| **GDPR Compliance** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | N/A | N/A |

#### Generative AI

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Big Data

| Product | Score | Reviews |
|---|---|---|
| **PubNub** | N/A | N/A |
| **Stream Chat** | N/A | N/A |

#### Building Reports

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | PubNub | Stream Chat | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to PubNub (3):** [Event Stream Processing Software](https://www.g2.com/categories/event-stream-processing), [Stream Analytics Software](https://www.g2.com/categories/stream-analytics), [Message Queue (MQ) Software](https://www.g2.com/categories/message-queue-mq)

**Unique to Stream Chat (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Push Notification Software](https://www.g2.com/categories/push-notification), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas)


---
## Reviewer Demographics

### By Company Size

| Segment | PubNub | Stream Chat | 
|---|---|---|
| **Small-Business** | 50.0% | 64.2% | 
| **Mid-Market** | 22.7% | 22.6% | 
| **Enterprise** | 27.3% | 13.2% | 

### By Industry

#### PubNub

- **Computer Software:** 30.0%
- **Information Technology and Services:** 25.0%
- **Telecommunications:** 5.0%
- **Staffing and Recruiting:** 5.0%
- **Management Consulting:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Law Practice:** 5.0%
- **Internet:** 5.0%
- **Import and Export:** 5.0%
- **Food & Beverages:** 5.0%
- **Other:** 5.0%

#### Stream Chat

- **Information Technology and Services:** 13.2%
- **Computer Software:** 11.3%
- **Health, Wellness and Fitness:** 9.4%
- **Education Management:** 5.7%
- **Automotive:** 5.7%
- **Mental Health Care:** 5.7%
- **Alternative Medicine:** 3.8%
- **Sports:** 3.8%
- **Consumer Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 34.0%

---
## Alternatives

### Alternatives to PubNub

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (403 reviews)
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### Alternatives to Stream Chat

- [Sendbird](https://www.g2.com/products/sendbird/reviews) — 4.6/5 stars (124 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (373 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (403 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2150 reviews)
- [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1237 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3918 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (528 reviews)

---
## Top Discussions

### PubNub

No discussions available for this product.

### Stream Chat

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pubnub-pubnub-vs-stream-chat)