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Compare PubNub and Sendbird 
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10000 Conversation based pricing
PubNub
Star Rating
(17)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PubNubSendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in Ease of Use with a score of 9.1, making it a preferred choice for teams looking for a user-friendly interface, while PubNub, with a score of 8.6, is noted to have a steeper learning curve.
- Reviewers mention that Sendbird's Quality of Support is highly rated at 9.3, with many users appreciating the responsiveness and helpfulness of the support team, whereas PubNub's support, rated at 9.2, is also good but slightly less praised in comparison.
- G2 users highlight Sendbird's superior Customization capabilities, scoring 9.3, which allows for tailored solutions that fit specific business needs, while PubNub, with a score of 8.7, offers customization but lacks some of the depth found in Sendbird.
- Users on G2 report that Sendbird's Real-Time Processing reliability is impressive, scoring 9.0, which is crucial for applications requiring instant communication, while PubNub, although reliable, does not match this level of performance.
- Reviewers say that Sendbird's Data Security features are robust, with a score of 9.4, ensuring compliance with regulations, while PubNub, with a score of 9.0, also provides solid security but may not offer the same level of assurance for sensitive data.
- Users report that Sendbird's Integration ease is rated at 8.8, making it simpler to connect with other tools, while PubNub, with a score of 7.4, has been noted to have more challenges in this area, leading to potential delays in deployment.
Pricing
Entry-Level Pricing
PubNub
No pricing availableSendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
PubNub
No trial information availableSendbird
Free Trial is available
Ratings
Meets Requirements
8.9
11
9.1
102
Ease of Use
8.6
11
9.2
106
Ease of Setup
8.3
5
9.0
92
Ease of Admin
8.3
5
9.1
58
Quality of Support
9.2
11
9.2
102
Has the product been a good partner in doing business?
9.0
7
9.1
57
Product Direction (% positive)
10.0
10
9.1
104
Features by Category
Data
7.7
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Functionality
Not enough data
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Support
Not enough data
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Communication
Not enough data
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Automation
Not enough data
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Autonomy
Not enough data
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PubNub and Sendbird are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
PubNub is categorized as Event Stream Processing, Stream Analytics, and Video Platform as a Service (VPaaS)
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Reviews
Reviewers' Company Size
PubNub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
13.3%
Staffing and Recruiting
6.7%
Management Consulting
6.7%
Logistics and Supply Chain
6.7%
Other
33.3%
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Alternatives
Discussions
PubNub has no discussions with answers
Sendbird has no discussions with answers
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