# ServiceMax vs Skedulo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceMax generally offers a more robust overall experience, reflected in its higher G2 Score, which indicates greater user satisfaction compared to Skedulo. Users appreciate its ability to streamline field service operations with features like **AI-driven scheduling** that enhances efficiency.
- **According to verified reviews** , Skedulo excels in customization, with users noting that the platform adapts well to unique business needs. One user highlighted how the team has gone above and beyond to tailor the software, making it a great fit for specific workflows.
- **Reviewers mention** that while both platforms are user-friendly, ServiceMax has a slight edge in setup ease, with users reporting a smoother onboarding process. However, some have experienced performance issues, which can detract from the overall experience.
- **Users say** that Skedulo's integration with Google Calendar is a standout feature, making it easy to keep schedules organized and up-to-date. This seamless syncing is particularly praised for saving time and enhancing productivity.
- **G2 reviewers highlight** that ServiceMax provides strong automation capabilities, allowing for real-time visibility and efficient job assignment. This feature is particularly beneficial for teams needing to track work progress instantly, although some users have noted occasional downtime.
- **According to recent feedback** , both platforms receive positive remarks for their support quality, but Skedulo stands out with a slightly higher rating. Users appreciate the responsive support team, which is noted for listening to feedback and making necessary adjustments to improve user experience.



| | ServiceMax | Skedulo | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 145 | 422 | 
| **Largest Market Segment** | Mid-Market (40.1% of reviews) | Mid-Market (59.0% of reviews) | 
| **Entry Level Price** | Contact Us 1 User | No pricing available | 

---
## Top Pros & Cons

### ServiceMax

Pros:
- Easy Communication (10 reviews)
- Communication (9 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

### Skedulo

Pros:
- Ease of Use (17 reviews)
- User-Friendly (8 reviews)

Cons:
- Improvement Needed (8 reviews)
- Limitations (5 reviews)

---
## Ratings Comparison
| Rating | ServiceMax | Skedulo | 
|---|---|---|
  | **Meets Requirements** | 8.5 (128 reviews) | 8.1 (352 reviews) | 
  | **Ease of Use** | 8.4 (128 reviews) | 8.4 (355 reviews) | 
  | **Ease of Setup** | 8.1 (72 reviews) | 7.6 (238 reviews) | 
  | **Ease of Admin** | 8.1 (55 reviews) | 8.0 (205 reviews) | 
  | **Quality of Support** | 8.1 (123 reviews) | 8.4 (320 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (54 reviews) | 8.5 (197 reviews) | 
  | **Product Direction (% positive)** | 8.6 (122 reviews) | 8.5 (348 reviews) | 

---
## Pricing

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

### Skedulo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceMax** | 8.0/10 | 74 |
| **Skedulo** | 7.2/10 | 222 |

#### Generative AI

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **AI Text Summarization** | 6.6 (47 reviews) | 5.3 (49 reviews) | 
| **AI Image-to-Text** | Feature Not Available | 5.2 (49 reviews) | 

#### Before the Job

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **Calendar** | 8.4 (70 reviews) | 7.9 (198 reviews) | 
| **Dispatch** | 8.4 (69 reviews) | 8.3 (195 reviews) | 
| **Roles** | 8.5 (65 reviews) | 7.9 (172 reviews) | 
| **Booking** | 8.1 (69 reviews) | 7.5 (171 reviews) | 

#### On the Job

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **Location** | 8.0 (60 reviews) | 8.1 (189 reviews) | 
| **Employee Communication** | 7.8 (66 reviews) | 7.3 (172 reviews) | 
| **Behavior Monitoring** | 7.3 (58 reviews) | 6.8 (149 reviews) | 
| **Client Notifications** | 7.5 (59 reviews) | 7.1 (141 reviews) | 
| **Field Sales** | 7.8 (56 reviews) | 6.3 (95 reviews) | 

#### After the Job

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **Reports** | 8.2 (67 reviews) | 7.6 (165 reviews) | 
| **Analytics** | 8.2 (68 reviews) | 7.6 (153 reviews) | 
| **Invoicing** | 7.7 (64 reviews) | 6.2 (111 reviews) | 
| **CRM Integrations** | 7.6 (57 reviews) | 7.8 (167 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.7 (5 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **ServiceMax** | N/A | N/A |
| **Skedulo** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | ServiceMax | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Skedulo (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceMax | Skedulo | 
|---|---|---|
| **Small-Business** | 25.5% | 27.3% | 
| **Mid-Market** | 40.1% | 59.0% | 
| **Enterprise** | 34.3% | 13.7% | 

### By Industry

#### ServiceMax

- **Information Technology and Services:** 20.6%
- **Medical Devices:** 8.5%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.8%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Recreational Facilities and Services:** 2.1%
- **Other:** 41.8%

#### Skedulo

- **Hospital & Health Care:** 20.5%
- **Health, Wellness and Fitness:** 10.7%
- **Construction:** 7.4%
- **Real Estate:** 5.0%
- **Consumer Services:** 4.5%
- **Education Management:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Facilities Services:** 3.3%
- **Medical Practice:** 3.1%
- **Telecommunications:** 2.1%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (961 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4807 reviews)

### Alternatives to Skedulo

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (961 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)

---
## Top Discussions

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

### Skedulo

- Title: [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The difference between mobile workforce management and field service management comes down to this question: Are you trying to optimize factors of your..."
- Title: [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) — 1 comment, 1 upvote
  > **Top comment:** "Call representative "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ptc-servicemax-vs-skedulo)