Compare ACE and Agentforce Sales (formerly Salesforce Sales Cloud) 
Featured Products
At a Glance
Market Segments
Mid-Market (60.7% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
Contact Us
$25.00 1 User Per Month
ACE
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ACEAgentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,494)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansACE vs Agentforce Sales (formerly Salesforce Sales Cloud)
When assessing the two solutions, reviewers found ACE easier to use and administer. Reviewers also felt that ACE was easier to do business with overall. However, reviewers felt that the products are equally easy to set up.
- Reviewers felt that ACE meets the needs of their business better than Agentforce Sales (formerly Salesforce Sales Cloud).
- When comparing quality of ongoing product support, reviewers felt that ACE is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Agentforce Sales (formerly Salesforce Sales Cloud) over ACE.
Pricing
Entry-Level Pricing
ACE
ACE® Custom Pricing
Contact Us
Pricing will differ based on your company and the amount of users.
- Office 365 Integration
- Inspection Management
- Quality Management
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
ACE
Free Trial is available
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Ratings
Meets Requirements
9.2
17
8.8
13,937
Ease of Use
9.6
18
8.2
17,927
Ease of Setup
7.8
13
7.8
8,879
Ease of Admin
8.1
14
7.9
4,476
Quality of Support
9.2
22
8.1
12,159
Has the product been a good partner in doing business?
9.3
14
8.4
4,439
Product Direction (% positive)
7.1
20
8.3
13,611
Features by Category
Sales Force Automation
Not enough data
8.8
9536
|
Verified
Not enough data
8.3
6402
|
Verified
Not enough data
8.7
9262
|
Verified
Not enough data
8.3
9494
|
Verified
Not enough data
8.0
7325
|
Verified
Not enough data
8.2
7618
|
Verified
Not enough data
8.0
6764
|
Verified
Not enough data
8.1
6664
|
Verified
Not enough data
8.3
7415
|
Verified
Marketing Automation
Not enough data
8.0
6677
|
Verified
Not enough data
8.1
6996
|
Verified
Not enough data
8.5
8066
|
Verified
Not enough data
7.9
5431
Customer Support
Not enough data
8.3
6832
|
Verified
Not enough data
8.1
6390
|
Verified
Not enough data
8.2
6790
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5995
|
Verified
Reporting & Analytics
Not enough data
8.5
8991
|
Verified
Not enough data
8.5
9162
|
Verified
Not enough data
8.2
7457
|
Verified
Mobile & Social
Not enough data
7.9
5624
|
Verified
Not enough data
7.8
5250
|
Verified
Not enough data
7.7
6105
|
Verified
Platform
Not enough data
8.5
3613
|
Verified
Not enough data
8.5
3615
|
Verified
Not enough data
8.6
3627
|
Verified
Not enough data
8.4
2898
|
Verified
Not enough data
8.5
3174
|
Verified
Not enough data
8.1
3191
|
Verified
Not enough data
8.7
3611
|
Verified
Not enough data
8.1
3028
Integration
Not enough data
8.5
2603
|
Verified
Not enough data
8.5
3069
|
Verified
Not enough data
8.5
2896
|
Verified
Generative AI
Not enough data
7.6
887
Agentic AI - CRM
Not enough data
7.8
248
Not enough data
7.9
246
Not enough data
8.2
247
Not enough data
8.0
240
Not enough data
8.0
238
Not enough data
8.0
241
Not enough data
8.1
243
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Analysis
Not enough data
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Reporting
Not enough data
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
274
Not enough data
8.8
297
Not enough data
8.8
317
Not enough data
8.6
292
Organization
Not enough data
9.0
354
Not enough data
8.8
345
Not enough data
8.8
340
Performance Analysis
Not enough data
8.4
286
Not enough data
8.8
308
Sales Analysis
Not enough data
8.4
285
Not enough data
8.8
302
Generative AI
Not enough data
8.5
126
Not enough data
8.4
126
Agentic AI - AI Sales Assistant
Not enough data
9.2
28
Not enough data
9.1
28
Not enough data
8.9
27
Not enough data
9.0
26
Not enough data
9.3
28
Not enough data
9.1
27
Not enough data
9.3
28
Integrated Workflows
Not enough data
8.7
522
Not enough data
8.5
515
Not enough data
8.1
469
Not enough data
8.1
464
Not enough data
8.8
526
Not enough data
8.4
472
Not enough data
8.6
484
Repeatability and Reportability
Not enough data
8.4
486
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
486
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
270
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.2
90
Not enough data
8.5
90
Sales
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Operations
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Activity Management
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Generative AI
Not enough data
8.2
58
Agentic AI - Conversation Intelligence
Not enough data
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Quality System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Nonconformance
9.5
7
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
Quality system
9.4
9
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Risk Management
9.3
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
6
Not enough data
Inspection Management
9.8
7
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
Compliance
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
Services
9.7
6
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
10.0
6
|
Verified
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
CRM Data Enrichment
Not enough data
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Account Management
Not enough data
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Territory Mapping
Not enough data
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Route Planning
Not enough data
9.0
33
Not enough data
9.0
35
Not enough data
9.3
36
Sales Performance Management
Not enough data
8.4
31
Not enough data
8.6
34
Not enough data
9.1
34
Presentation and Forms
Not enough data
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Agentic AI - Business Scheduling
Not enough data
8.3
32
Not enough data
8.4
34
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Regulatory Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
New Product Introduction
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
CAD
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Product Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill of Materials
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Engineering Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Simulation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Quality management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
55
Not enough data
8.2
54
Not enough data
7.9
56
Not enough data
8.0
56
Attribution
Not enough data
8.9
452
Not enough data
8.9
456
Not enough data
8.6
435
Discovery
Not enough data
8.9
460
Not enough data
8.6
453
Not enough data
8.6
433
Management
Not enough data
8.5
421
Not enough data
8.6
442
Platform
Not enough data
8.6
432
Not enough data
8.6
432
Agentic AI - Sales Performance Management
Not enough data
8.5
75
Not enough data
8.6
74
Not enough data
8.5
76
Incentives
Not enough data
8.2
439
Not enough data
8.4
503
Not enough data
8.0
436
Not enough data
8.6
514
Personalization
Not enough data
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
536
Administrative
Not enough data
8.7
565
Not enough data
8.5
528
Not enough data
8.4
509
Agentic AI - Email Tracking
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.3
63
Analytics
Not enough data
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Customizations
Not enough data
8.7
622
Not enough data
8.5
592
Not enough data
8.5
625
Not enough data
8.3
570
Not enough data
8.4
597
Generative AI
Not enough data
7.5
290
Agentic AI - Sales Analytics
Not enough data
8.3
80
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
79
Data Sourcing
Not enough data
8.5
967
Not enough data
8.7
998
Not enough data
8.3
901
Not enough data
8.7
1030
Not enough data
8.6
961
Predictive Analytics
Not enough data
8.4
946
Not enough data
8.6
960
Not enough data
8.1
855
Not enough data
8.3
895
Sales Management
Not enough data
8.7
984
Not enough data
8.1
858
Not enough data
8.6
981
Not enough data
8.8
1051
Agentic AI - Outbound Call Tracking
Not enough data
8.6
39
Not enough data
8.6
40
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.8
44
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Agentic AI - Sales Coaching
Not enough data
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Training
Not enough data
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Feedback
Not enough data
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Generative AI
Not enough data
7.6
72
Agentic AI - Sales Enablement
Not enough data
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Content Management
Not enough data
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Analytics
Not enough data
8.7
346
Not enough data
8.4
344
Not enough data
8.4
225
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Revenue Enablement - Sales Enablement
Not enough data
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ACE and Agentforce Sales (formerly Salesforce Sales Cloud) share no categories
Unique Categories
ACE is categorized as Quality Management (QMS), Inspection Management, Pharma and Biotech, Product Lifecycle Management (PLM), Electronic Trial Master File (eTMF), and Medical QMS
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue AI Platforms
Reviews
Reviewers' Company Size
ACE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
57.1%
Biotechnology
35.7%
Consumer Goods
3.6%
Computer Software
3.6%
‐
Other
0.0%
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
ACE has no discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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