# ProProfs Chat vs tawk.to Comparison

| | ProProfs Chat | tawk.to | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 35 | 202 | 
| **Largest Market Segment** | Small-Business (51.4% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | $39/month 3 | Free Per Month | 

---
## Top Pros & Cons

### ProProfs Chat

**Not enough data**

### tawk.to

Pros:
- Ease of Use (6 reviews)
- Easy Setup (3 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | ProProfs Chat | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 8.3 (26 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 9.0 (26 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 8.5 (10 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 8.3 (10 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 8.7 (25 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (10 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 8.9 (22 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### ProProfs Chat

#### Entry-Level Pricing

Plan: Gold Package

Price: $39/month 3

Description: Best for established businesses that have support teams & require team reporting.

Key Features:
- All Silver Plan
- Chat history - 1 year
- Domains - 3

[Browse all 2 editions](https://www.g2.com/products/proprofs-proprofs-chat/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Chat** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Responses

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Chat** | 8.9/10 | 8 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.7 (9 reviews) | 

#### Communication

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 9.0 (8 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 8.8 (8 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 9.4 (6 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (40 reviews) | 

####  Internal Use

| Feature | ProProfs Chat | tawk.to | 
|---|---|---|
| **Customization ** | 8.5 (8 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.7 (5 reviews) | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 9.3 (7 reviews) ✓ Verified | 8.4 (112 reviews) | 
| **Knowledge Base** | 9.4 (6 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (5 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (5 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to ProProfs Chat (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Chat | tawk.to | 
|---|---|---|
| **Small-Business** | 51.4% | 73.3% | 
| **Mid-Market** | 31.4% | 22.1% | 
| **Enterprise** | 17.1% | 4.6% | 

### By Industry

#### ProProfs Chat

- **Information Technology and Services:** 22.9%
- **Marketing and Advertising:** 20.0%
- **Computer Software:** 8.6%
- **Accounting:** 5.7%
- **Automotive:** 5.7%
- **Media Production:** 2.9%
- **Leisure, Travel & Tourism:** 2.9%
- **Internet:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Other:** 22.9%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to ProProfs Chat

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (197 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### ProProfs Chat

No discussions available for this product.

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-proprofs-chat-vs-tawk-to)