Compare ProProfs Net Promoter Score and SurveyMonkey 
At a Glance
Market Segments
Small-Business (43.8% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ProProfs Net Promoter Score
Star Rating
(17)4.3 out of 5
Market Segments
Small-Business (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProProfs Net Promoter ScoreSurveyMonkey
Star Rating
(23,436)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and the ease of creating surveys without the need for training. Users appreciate that everything they need is available on a single platform, making it a go-to choice for quick and effective survey creation.
- Users say that ProProfs Net Promoter Score is user-friendly, particularly for those looking to gauge customer loyalty. Reviewers highlight its ability to provide a simple, reliable score that reflects customer sentiment, which can be invaluable for businesses focused on feedback management.
- According to verified reviews, SurveyMonkey stands out for its ease of setup and integration capabilities, with users noting that it seamlessly connects with other software, enhancing their overall workflow. This integration is a significant advantage for teams looking to streamline their processes.
- Reviewers mention that while ProProfs offers a solid platform for basic surveys, it may not match the depth of features found in SurveyMonkey. Users have noted that ProProfs is effective for straightforward feedback but lacks some of the advanced functionalities that can enhance survey analysis.
- G2 reviewers highlight that SurveyMonkey's reporting and analytics features are particularly robust, allowing users to conduct deeper analyses of survey results. This capability is often cited as a reason for its higher satisfaction ratings, as it enables businesses to derive actionable insights from their data.
- Users express mixed feelings about the support offered by both platforms. While SurveyMonkey receives commendations for its quality of support, ProProfs users have noted that while the platform is effective, there may be room for improvement in customer service responsiveness and resource availability.
Pricing
Entry-Level Pricing
ProProfs Net Promoter Score
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
ProProfs Net Promoter Score
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.8
11
9.0
20,581
Ease of Use
8.3
11
9.2
20,699
Ease of Setup
Not enough data
9.0
8,034
Ease of Admin
Not enough data
8.9
7,613
Quality of Support
8.2
10
8.6
14,604
Has the product been a good partner in doing business?
Not enough data
8.8
6,662
Product Direction (% positive)
8.8
10
7.7
20,140
Features by Category
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
146
Not enough data
8.1
153
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
Not enough data
7.6
139
Feedback Sources
Not enough data
8.1
147
Not enough data
9.0
164
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
9.0
7
9.0
1450
8.8
7
8.9
1432
8.8
7
8.6
1356
8.6
7
8.9
1400
Survey Customization
7.8
6
8.5
1162
7.8
6
8.2
1199
8.6
6
8.1
1077
8.6
6
8.1
908
Survey Insights
8.3
7
8.6
1374
8.3
5
8.0
942
8.1
7
8.5
1261
7.8
6
8.4
1138
Agentic AI - Survey
Not enough data
7.6
150
Not enough data
7.6
151
Not enough data
8.0
153
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
ProProfs Net Promoter Score and SurveyMonkey are categorized as Survey
Unique Categories
ProProfs Net Promoter Score has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
ProProfs Net Promoter Score
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.0%
Telecommunications
6.7%
Non-Profit Organization Management
6.7%
Marketing and Advertising
6.7%
Machinery
6.7%
Other
53.3%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Discussions
ProProfs Net Promoter Score has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
