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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
No pricing available
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansWiki.js
Star Rating
(15)4.3 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Wiki.jsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in "Ease of Use" with a score of 9.5, making it a preferred choice for teams looking for a user-friendly interface. In contrast, Wiki.js has a lower score of 8.7, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that ProProfs offers robust "Knowledge Base" features with a score of 9.4, highlighting its effective "Searchable Articles" and "Q & A" functionalities. Wiki.js, while still functional, scores lower in these areas, with users noting that its "Community Forums" feature at 7.1 lacks the engagement seen in ProProfs.
- G2 users appreciate ProProfs for its "Quality of Support," scoring 9.3, which reviewers say translates to quick response times and helpful resources. Conversely, Wiki.js does not have a support score listed, leading some users to express concerns about the availability of assistance when needed.
- Users on G2 report that ProProfs shines in "Versioning and Version History" with a score of 9.2, allowing teams to track changes effectively. Wiki.js, while it offers versioning, does not match this level of functionality, leading some users to feel less confident in managing document revisions.
- Reviewers mention that ProProfs' "Content Management" capabilities, particularly in "Templates" (scoring 8.3), provide a streamlined process for creating and organizing knowledge articles. Wiki.js, however, has received feedback that its template options are less intuitive, impacting the overall content creation experience.
- Users say that ProProfs' "Analytics" features, with a score of 9.7, provide valuable insights into content utilization and user engagement, which is crucial for continuous improvement. In contrast, Wiki.js has not received the same level of praise in this area, with users noting that its analytics tools could be more comprehensive.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Wiki.js
No pricing availableFree Trial
ProProfs Knowledge Base Software
No trial information availableWiki.js
No trial information availableRatings
Meets Requirements
9.2
22
8.6
7
Ease of Use
9.5
22
8.3
7
Ease of Setup
8.9
11
8.1
7
Ease of Admin
9.0
10
8.9
6
Quality of Support
9.3
21
7.8
6
Has the product been a good partner in doing business?
8.8
10
9.0
5
Product Direction (% positive)
9.4
19
8.3
7
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
8.7
5
8.6
6
8.3
5
9.2
6
9.0
5
Feature Not Available
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Knowledge Dissemination
8.9
6
8.0
5
9.4
6
8.7
5
9.2
6
8.7
5
9.4
6
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Wiki.js are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Wiki.js is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wiki.js
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Information Technology and Services
46.7%
Computer & Network Security
13.3%
Retail
6.7%
Package/Freight Delivery
6.7%
Health, Wellness and Fitness
6.7%
Other
20.0%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Wiki.js has no more discussions with answers
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