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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (53.4% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Starting at $40.00 10 Users Per Month
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansTettra
Star Rating
(159)4.7 out of 5
Market Segments
Small-Business (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 10 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in its "Content Editor" feature, allowing for a seamless content creation experience, while Tettra's editor is noted for its "Templates" that help streamline the process, making it easier for teams to maintain consistency.
- Reviewers mention that ProProfs offers superior "Trackable Analytics," with a score of 9.7, which helps teams understand user engagement better, whereas Tettra's analytics features are perceived as less robust, scoring only 7.7.
- G2 users highlight ProProfs' "Versioning and Version History" feature, scoring 9.2, as a significant advantage for maintaining content accuracy over time, while Tettra's versioning capabilities are seen as less effective, with a score of 8.9.
- Users on G2 appreciate ProProfs' "Knowledge Base" functionality, scoring 9.4, which provides a comprehensive self-service experience, while Tettra's knowledge base is rated slightly lower at 8.7, indicating room for improvement in user experience.
- Reviewers say that ProProfs' "User, Role, and Access Management" feature, with a score of 9.3, offers more flexibility and security compared to Tettra's score of 8.5, which may limit administrative control for larger teams.
- Users report that Tettra shines in its "Comments" feature, scoring 9.3, which fosters collaboration and feedback among team members, while ProProfs' comments feature, although effective, scores slightly lower at 8.9, indicating a less engaging user experience.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Tettra
Basic
Starting at $40.00
10 Users Per Month
For small teams just getting started with knowledge sharing
- Slack Integration
- Questions & Answers
- Page Requests
Free Trial
ProProfs Knowledge Base Software
No trial information availableTettra
Free Trial is available
Ratings
Meets Requirements
9.2
22
9.0
131
Ease of Use
9.5
22
9.3
134
Ease of Setup
8.9
11
9.5
81
Ease of Admin
9.0
10
9.2
50
Quality of Support
9.3
21
9.4
110
Has the product been a good partner in doing business?
8.8
10
9.5
46
Product Direction (% positive)
9.4
19
9.2
130
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Account Options
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
9.0
14
Q&A Tools
Not enough data
8.3
11
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
8.9
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.8
10
Not enough data
8.3
12
Not enough data
8.5
9
Knowledge Pages
8.3
6
8.5
58
8.6
6
8.7
61
9.2
6
9.0
64
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
59
Knowledge Dissemination
8.9
6
9.0
62
9.4
6
8.9
65
9.2
6
9.4
75
9.4
6
8.9
74
Not enough data
8.8
59
Not enough data
Feature Not Available
Not enough data
9.2
62
Not enough data
8.7
50
Not enough data
9.0
52
Agentic AI - Knowledge Base
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.9
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Tettra are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Tettra is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tettra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Marketing and Advertising
31.8%
Computer Software
10.8%
Financial Services
8.1%
Information Technology and Services
5.4%
Education Management
3.4%
Other
40.5%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
What is Tettra used for?
1 Comment
Official Response from Tettra
Tettra is an AI-powered internal knowledge base software that helps your team get answers and find information quickly. Tettra will help keep your...Read more
How much does Tettra cost?
1 Comment
Official Response from Tettra
Tettra has a free plan. You can invite up to 10 users to get started.
The scaling plan begins at $10 per user for a Slack or MS Teams integration,...Read more
What is Tettra Wiki?
1 Comment
Official Response from Tettra
Tettra is your internal knowledge base to end repetitive questions.
It offers a full suite of tools for sharing knowledge. With Tettra, you'll get:
*...Read more
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