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Compare ProProfs Knowledge Base Software, Teamwork Desk, and Zendesk Support

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.7
Ease of Use
Ease of Use
9.4
8.6
8.6
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
Quality of Support
Quality of Support
8.6
8.9
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
7.6
Meets Requirements
ProProfs Knowledge Base Software
9.0
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
ProProfs Knowledge Base Software
9.4
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
ProProfs Knowledge Base Software
8.6
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
80.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
17.1%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
2.9%
16.7%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
50.0%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Information Technology and Services
18.8%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Telecommunications
6.3%
Internet
8.5%
Internet
10.0%
 
Internet
6.3%
Computer Software
8.5%
Marketing and Advertising
4.7%
 
Graphic Design
6.3%
Logistics and Supply Chain
6.4%
Retail
3.4%
 
Other
12.5%
Other
34.0%
Other
48.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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ProProfs Knowledge Base Software
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