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Compare ProProfs Knowledge Base Software, Teamwork Desk, and Freshdesk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.5
Ease of Use
Ease of Use
9.4
8.6
8.8
Ease of Setup
Ease of SetupNot enough data available
8.6
8.6
Ease of Admin
Ease of AdminNot enough data available
8.9
8.7
Quality of Support
Quality of Support
8.6
8.9
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
8.6
Meets Requirements
ProProfs Knowledge Base Software
9.0
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
ProProfs Knowledge Base Software
9.4
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
ProProfs Knowledge Base Software
8.6
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Teamwork Desk
9.2
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
2.9%
10.9%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
50.0%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Information Technology and Services
18.8%
Information Technology and Services
19.1%
Computer Software
13.9%
 
Telecommunications
6.3%
Internet
8.5%
Internet
5.9%
 
Internet
6.3%
Computer Software
8.5%
Education Management
3.7%
 
Graphic Design
6.3%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
12.5%
Other
34.0%
Other
52.7%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
ProProfs Knowledge Base Software
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

ProProfs Knowledge Base Software
No downloads provided
Teamwork Desk
No downloads provided
Ask ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base SoftwareAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk