# ProProfs Knowledge Base Software vs Stack Internal Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ProProfs Knowledge Base Software excels in user-friendliness, with a "friendly and straightforward interface" that simplifies the creation of structured user manuals. Users appreciate the intuitive editor that allows for easy content customization, making it a strong choice for those prioritizing ease of use.
- **Users say** that Stack Overflow Internal shines in its robust search capabilities, providing instant access to a wealth of information. Reviewers highlight its effectiveness in centralizing knowledge, which is particularly beneficial for teams needing reliable answers quickly, showcasing its strength in knowledge management.
- **According to verified reviews** , ProProfs Knowledge Base Software offers a seamless content update process, allowing changes to be published immediately without the need for extensive deployment. This feature is a significant advantage for teams that require agility in their documentation.
- **Reviewers mention** that while Stack Overflow Internal is resourceful, it sometimes lacks the same level of customization as ProProfs. Users have noted that the Q&A tools are well-organized, but the overall interface may not be as intuitive for creating personalized content.
- **G2 reviewers highlight** that ProProfs provides excellent support, with users praising the "great live support" available. This aspect can be crucial for teams that need assistance during implementation or ongoing usage, giving ProProfs an edge in customer service.
- **Users report** that Stack Overflow Internal, despite its slightly lower satisfaction ratings, remains a valuable tool for teams due to its extensive knowledge base and community-driven content. The ability to access a wide range of expert answers makes it a reliable resource for many organizations.




| | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 31 | 793 | 
| **Largest Market Segment** | Small-Business (45.2% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | $0.00 Per Year | No pricing available | 

---
## Top Pros & Cons

### ProProfs Knowledge Base Software

**Not enough data**

### Stack Internal

Pros:
- Ease of Use (55 reviews)
- Knowledge Sharing (45 reviews)

Cons:
- Inefficient Search Functionality (19 reviews)
- Irrelevant Content (19 reviews)

---
## Ratings Comparison
| Rating | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
  | **Meets Requirements** | 9.1 (23 reviews) | 8.9 (623 reviews) | 
  | **Ease of Use** | 9.5 (23 reviews) | 9.1 (630 reviews) | 
  | **Ease of Setup** | 8.9 (12 reviews) | 9.1 (253 reviews) | 
  | **Ease of Admin** | 9.0 (10 reviews) | 9.0 (189 reviews) | 
  | **Quality of Support** | 9.3 (22 reviews) | 8.8 (342 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 9.0 (144 reviews) | 
  | **Product Direction (% positive)** | 9.4 (20 reviews) | 8.1 (580 reviews) | 

---
## Pricing

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: Free Plan

Price: $0.00 Per Year

Description: Free Forever Plan - 1 author, up to 25 pages

Key Features:
- 1 Author
- Upto 25 pages
- Unlimited Knowledge Base

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Stack Internal

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | N/A | N/A |

#### Additional Functionality

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | N/A | N/A |

#### Administration

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | 8.7/10 | 409 |

#### Account Options

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.0 (298 reviews) | 
| **Social Login** | Not enough data | Feature Not Available | 
| **Reputation System** | Not enough data | 8.7 (325 reviews) | 
| **Topic Subscription** | Not enough data | 8.8 (291 reviews) | 
| **Bookmarking** | Not enough data | 8.8 (279 reviews) | 
| **History** | Not enough data | 8.7 (292 reviews) | 

#### Q&A Tools

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Tags** | Not enough data | 9.0 (359 reviews) | 
| **Commenting System** | Not enough data | 9.0 (362 reviews) | 
| **Notifications** | Not enough data | 8.6 (342 reviews) | 
| **Voting** | Not enough data | 9.1 (351 reviews) | 
| **Integrations** | Not enough data | 8.2 (278 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.4 (179 reviews) | 
| **Embedding** | Not enough data | Feature Not Available | 
| **Formatting** | Not enough data | 8.4 (234 reviews) | 
| **Analytics** | Not enough data | 8.0 (170 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Stack Internal** | 8.3/10 | 352 |

#### Knowledge Pages

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Templates** | 8.3 (6 reviews) | Feature Not Available | 
| **In-Content Feedback** | 8.6 (6 reviews) | 8.1 (211 reviews) | 
| **Versioning and Version History** | 9.2 (6 reviews) | 8.1 (205 reviews) | 
| **Duplicate Detection** | Not enough data | 7.8 (194 reviews) | 
| **Content Editor** | Not enough data | 8.4 (238 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Page Analytics** | 8.9 (6 reviews) | 7.8 (183 reviews) | 
| **Permissions** | 9.4 (6 reviews) | 8.2 (213 reviews) | 
| **Knowledge Sharing** | 9.2 (6 reviews) | 9.2 (285 reviews) | 
| **Notifications** | 9.4 (6 reviews) | 8.4 (257 reviews) | 
| **Advanced Search** | Not enough data | 8.1 (229 reviews) | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Organization** | Not enough data | 8.4 (223 reviews) | 
| **Other Integrations** | Not enough data | 7.9 (182 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.2 (122 reviews) | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.8 (35 reviews) | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Mobile Interface** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Online Forums** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 8.5/10 | 11 |
| **Stack Internal** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Knowledge Base** | 9.5 (10 reviews) | Not enough data | 
| **Searchable Articles** | 8.8 (8 reviews) | Not enough data | 
| **Community Forums** | 7.1 (7 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Document Automation** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Change Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Password Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Framework Management** | Not enough data | Not enough data | 
| **Credential Management** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Document Capture** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Process Management** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Website Monitoring** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **For the IT sector** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Knowledge Library** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Stack Internal** | N/A | N/A |

#### Knowledge Base

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to ProProfs Knowledge Base Software (5):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Stack Internal (1):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Knowledge Base Software | Stack Internal | 
|---|---|---|
| **Small-Business** | 45.2% | 37.3% | 
| **Mid-Market** | 45.2% | 46.2% | 
| **Enterprise** | 9.7% | 16.5% | 

### By Industry

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 19.4%
- **Computer Software:** 19.4%
- **Marketing and Advertising:** 16.1%
- **Education Management:** 6.5%
- **Textiles:** 3.2%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.2%
- **Internet:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Graphic Design:** 3.2%
- **Other:** 19.4%

#### Stack Internal

- **Computer Software:** 35.5%
- **Information Technology and Services:** 18.9%
- **Financial Services:** 5.2%
- **Program Development:** 2.3%
- **Marketing and Advertising:** 2.2%
- **Insurance:** 2.0%
- **Retail:** 2.0%
- **Hospital & Health Care:** 1.5%
- **Internet:** 1.4%
- **Automotive:** 1.4%
- **Other:** 27.4%

---
## Alternatives

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- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (515 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (13836 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2700 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7925 reviews)

### Alternatives to Stack Internal

- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (515 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39337 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (13836 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4368 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2323 reviews)
- [AnswerHub](https://www.g2.com/products/answerhub/reviews) — 4.3/5 stars (19 reviews)
- [Starmind](https://www.g2.com/products/starmind/reviews) — 4.8/5 stars (14 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14207 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (543 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)

---
## Top Discussions

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Stack Internal

- Title: [Is stack overflow free to use?](https://www.g2.com/discussions/is-stack-overflow-free-to-use) — 4 comments, 1 upvote
  > **Top comment:** "Stack Overflow FOR TEAMS is not free to use. 
the regular stack overflow is free to use"
- Title: [What is Stack Overflow for Teams used for?](https://www.g2.com/discussions/what-is-stack-overflow-for-teams-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "According to me; Stackoverflow for Teams can be used in several way. One way is to bind everyone in the office together with one common knowledge base...."
- Title: [Is there some recommendations on how to encourage people to use it?](https://www.g2.com/discussions/is-there-some-recommendations-on-how-to-encourage-people-to-use-it) — 2 comments, 2 upvotes
  > **Top comment:** "you can use other sma site to tell them"
- Title: [What is stack overflow built with?](https://www.g2.com/discussions/what-is-stack-overflow-built-with) — 1 comment
  > **Top comment:** "C# (Source https://en.wikipedia.org/wiki/Stack_Overflow#Technology)"
- Title: [Is it possible to have many teams with one subscription? Is it the same price?](https://www.g2.com/discussions/27045-is-it-possible-to-have-many-teams-with-one-subscription-is-it-the-same-price) — 1 comment
  > **Top comment:** "Every question in a "Team" is visible to every member of the team. While you can create groups of team members for the sake of assigning questions to be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-stack-internal)