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Compare ProProfs Knowledge Base Software and Stack Overflow Internal 
Featured Products
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
$6.50 1 Per Teammate Per Month
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansStack Overflow Internal
Star Rating
(812)4.5 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
$6.50 1 Per Teammate Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ProProfs Knowledge Base Software excels in user-friendliness, with a "friendly and straightforward interface" that simplifies the creation of structured user manuals. Users appreciate the intuitive editor that allows for easy content customization, making it a strong choice for those prioritizing ease of use.
- Users say that Stack Overflow Internal shines in its robust search capabilities, providing instant access to a wealth of information. Reviewers highlight its effectiveness in centralizing knowledge, which is particularly beneficial for teams needing reliable answers quickly, showcasing its strength in knowledge management.
- According to verified reviews, ProProfs Knowledge Base Software offers a seamless content update process, allowing changes to be published immediately without the need for extensive deployment. This feature is a significant advantage for teams that require agility in their documentation.
- Reviewers mention that while Stack Overflow Internal is resourceful, it sometimes lacks the same level of customization as ProProfs. Users have noted that the Q&A tools are well-organized, but the overall interface may not be as intuitive for creating personalized content.
- G2 reviewers highlight that ProProfs provides excellent support, with users praising the "great live support" available. This aspect can be crucial for teams that need assistance during implementation or ongoing usage, giving ProProfs an edge in customer service.
- Users report that Stack Overflow Internal, despite its slightly lower satisfaction ratings, remains a valuable tool for teams due to its extensive knowledge base and community-driven content. The ability to access a wide range of expert answers makes it a reliable resource for many organizations.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Stack Overflow Internal
Basic
$6.50
1 Per Teammate Per Month
Centralized knowledge and collaboration platform for small and growing teams. The Basic plan includes up to 250 teammates.
- Single sign-on (SSO) with SAML + Okta integration
- Slack and Microsoft Teams integrations: ask, answer, and discover knowledge directly from your chat apps
- Your own private space hosted on stackoverflowteams.com
Free Trial
ProProfs Knowledge Base Software
No trial information availableStack Overflow Internal
Free Trial is available
Ratings
Meets Requirements
9.2
22
8.9
642
Ease of Use
9.5
22
9.1
649
Ease of Setup
8.9
11
9.1
272
Ease of Admin
9.0
10
9.0
190
Quality of Support
9.3
21
8.8
361
Has the product been a good partner in doing business?
8.8
10
9.0
145
Product Direction (% positive)
9.4
19
8.1
598
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Account Options
Not enough data
9.1
312
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
8.8
305
Not enough data
8.8
293
Not enough data
8.7
306
Q&A Tools
Not enough data
9.0
373
Not enough data
9.0
376
Not enough data
8.6
356
Not enough data
9.1
365
Not enough data
8.3
292
Not enough data
8.4
193
Not enough data
Feature Not Available
Not enough data
8.4
248
Not enough data
8.1
184
Knowledge Pages
8.3
6
Feature Not Available
8.6
6
8.2
229
9.2
6
8.2
223
Feature Not Available
Feature Not Available
Not enough data
7.9
212
Not enough data
8.4
256
Knowledge Dissemination
8.9
6
7.9
201
9.4
6
8.2
231
9.2
6
9.2
304
9.4
6
8.5
276
Not enough data
8.2
248
Not enough data
Feature Not Available
Not enough data
8.4
242
Not enough data
7.9
199
Not enough data
8.2
122
Agentic AI - Knowledge Base
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Stack Overflow Internal are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Stack Overflow Internal is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stack Overflow Internal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Computer Software
35.3%
Information Technology and Services
19.2%
Financial Services
5.1%
Program Development
2.2%
Marketing and Advertising
2.1%
Other
36.0%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Is stack overflow free to use?
4 Comments
TY
No; Stack Overflow for Teams is not free. See pricing here: https://stackoverflow.co/teams/pricing/Read more
What is Stack Overflow for Teams used for?
2 Comments
AS
Majorly it can be used for internalised Q& A platform for cretaing a question bank and a knowledge share space.Read more
Is there some recommendations on how to encourage people to use it?
2 Comments
SG
you can use other sma site to tell themRead more
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