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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Free 10 users
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSlab
Star Rating
(312)4.6 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in "Knowledge Base" functionality with a score of 9.4, while Slab's score of 8.1 indicates it may not be as robust in this area. Reviewers mention that ProProfs offers a more comprehensive set of features for creating and managing knowledge articles.
- Reviewers mention that ProProfs has a superior "Trackable Analytics" feature, scoring 9.7 compared to Slab's 7.6. Users say this allows for better insights into content performance, which is crucial for optimizing knowledge management strategies.
- Users on G2 highlight ProProfs' "Versioning and Version History" feature, scoring 9.2, as a significant advantage over Slab's 8.7. Reviewers say this feature helps in maintaining content accuracy and accountability, which is essential for teams managing extensive documentation.
- G2 users report that Slab shines in "Link Sharing" with a score of 9.1, slightly outperforming ProProfs at 9.0. Reviewers mention that this feature facilitates easier collaboration and sharing of resources among team members.
- Users say that ProProfs' "Content Editor" feature, scoring 8.7, is more user-friendly compared to Slab's offerings. Reviewers mention that the intuitive interface of ProProfs makes it easier for non-technical users to create and edit content.
- Reviewers mention that both products have strong "Quality of Support" ratings, with both scoring 9.3. However, users report that ProProfs has been a more reliable partner in business, with a score of 8.8 compared to Slab's 9.3, indicating a slight edge in customer satisfaction for Slab.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
ProProfs Knowledge Base Software
No trial information availableSlab
Free Trial is available
Ratings
Meets Requirements
9.2
22
9.0
219
Ease of Use
9.5
22
9.2
222
Ease of Setup
8.9
11
9.4
111
Ease of Admin
9.0
10
9.2
86
Quality of Support
9.3
21
9.4
145
Has the product been a good partner in doing business?
8.8
10
9.3
73
Product Direction (% positive)
9.4
19
9.0
206
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
8.4
92
8.6
6
8.6
108
9.2
6
8.8
138
Feature Not Available
Feature Not Available
Not enough data
8.1
48
Not enough data
8.9
78
Knowledge Dissemination
8.9
6
8.1
105
9.4
6
8.5
134
9.2
6
9.4
160
9.4
6
8.4
147
Not enough data
9.0
71
Not enough data
8.9
43
Not enough data
9.2
79
Not enough data
8.8
61
Not enough data
9.1
52
Agentic AI - Knowledge Base
Not enough data
9.4
21
Not enough data
9.1
21
Not enough data
9.4
21
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Slab are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Slab has no unique categories
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Computer Software
27.5%
Information Technology and Services
11.9%
Marketing and Advertising
7.6%
Internet
5.3%
Financial Services
3.6%
Other
44.0%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
We are using ClickUp. How can we take check boxes from a slab into ClickUp / link accounts?
1 Comment
Official Response from Slab
Hey Alexa, thanks for your question.
You can refer to our article here on how to integrate ClickUp with Slab:...Read more
Is it possible to put 2 snippets on the same level?
Do we have a possibility to move images, to be able to make a space between two images to insert a text?
Or to adjust the image size?
Where can we find new features that Slab adds?
1 Comment
Official Response from Slab
Hi Maria, thanks for these questions.
For putting two snippets on the same table, I recommend using a table. Here's a help article on using tables:...Read more
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