# ProProfs Knowledge Base Software, ScreenSteps vs livepro Knowledge Management Comparison

| | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 30 | 54 | 168 | 
| **Largest Market Segment** | Mid-Market (46.7% of reviews) | Mid-Market (50.0% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | $1,080.00 Per Year | Starting at $100.00 10 User Per Month | Free Trial 50 Seats Per Month | 

---
## Top Pros & Cons

### ProProfs Knowledge Base Software

**Not enough data**

### ScreenSteps

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Formatting Issues (1 reviews)
- Limited Options (1 reviews)

### livepro Knowledge Management

Pros:
- Ease of Use (73 reviews)
- Knowledge Base (55 reviews)

Cons:
- Inefficient Search (10 reviews)
- Inefficient Search Function (9 reviews)

---
## Ratings Comparison
| Rating | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (22 reviews) | 9.2 (38 reviews) | 9.4 (104 reviews) | 
  | **Ease of Use** | 9.5 (22 reviews) | 9.2 (38 reviews) | 9.5 (106 reviews) | 
  | **Ease of Setup** | 8.9 (11 reviews) | 9.3 (28 reviews) | 9.2 (89 reviews) | 
  | **Ease of Admin** | 9.0 (10 reviews) | 9.2 (30 reviews) | 9.1 (68 reviews) | 
  | **Quality of Support** | 9.3 (21 reviews) | 9.6 (33 reviews) | 9.7 (101 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 9.7 (29 reviews) | 9.9 (66 reviews) | 
  | **Product Direction (% positive)** | 9.4 (19 reviews) | 8.1 (36 reviews) | 9.9 (97 reviews) | 

---
## Pricing

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### ScreenSteps

#### Entry-Level Pricing

Plan: Answer Plan

Price: Starting at $100.00 10 User Per Month

Description: Ideal for teams who want to create a basic knowledge base to answer user questions.

Key Features:
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses

[Browse all 4 editions](https://www.g2.com/products/screensteps/pricing)

#### Free Trial

Yes

### livepro Knowledge Management

#### Entry-Level Pricing

Plan: livepro Knowledgebase

Price: Free Trial 50 Seats Per Month

Description: Access the features of a knowledge management solution without any licenses.

Key Features:
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money

[Learn more about livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | 8.9/10 | 6 |
| **livepro Knowledge Management** | 9.5/10 | 51 |

#### Administration

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.2 (30 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **Issue Management** | Not enough data | Feature Not Available | 9.4 (20 reviews) | 

#### Knowledge Management

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.7 (6 reviews) | 9.8 (35 reviews) | 
| **Publishing Workflows** | Not enough data | 9.7 (5 reviews) | 9.6 (22 reviews) | 
| **Analytics** | Not enough data | 8.3 (5 reviews) | 9.5 (19 reviews) | 

#### Compliance

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.8 (23 reviews) | 
| **Data Governance** | Not enough data | Feature Not Available | 9.9 (23 reviews) | 
| **Compliance** | Not enough data | Feature Not Available | 9.8 (19 reviews) | 
| **Auditing** | Not enough data | Feature Not Available | 9.6 (19 reviews) | 

#### Customer Support

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Feature Not Available | 9.5 (19 reviews) | 
| **Suggestions** | Not enough data | Feature Not Available | 8.7 (15 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.6 (20 reviews) | 

#### Data Security

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Feature Not Available | 9.8 (14 reviews) | 
| **Data Transport** | Not enough data | 8.0 (5 reviews) | 9.6 (13 reviews) | 
| **Access Management** | Not enough data | 8.7 (5 reviews) | 9.8 (26 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.5 (13 reviews) | 

#### Administration

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.6 (13 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (5 reviews) | 9.7 (26 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (6 reviews) | 9.7 (25 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (11 reviews) | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | 9.4/10 | 8 |
| **livepro Knowledge Management** | 9.2/10 | 45 |

#### Guide Options

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Rich Text Editor** | Not enough data | 9.7 (5 reviews) | 9.5 (25 reviews) | 
| **Drag and Drop Editor** | Not enough data | 9.7 (6 reviews) | 9.2 (23 reviews) | 
| **Page Templates** | Not enough data | 9.3 (5 reviews) | 9.4 (34 reviews) | 
| **Video Tutorials** | Not enough data | 9.7 (5 reviews) | 8.5 (21 reviews) | 
| **Document Upload** | Not enough data | 9.4 (6 reviews) | 9.4 (26 reviews) | 

#### Guide Tools

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Prerequisites** | Not enough data | Not enough data | 9.4 (16 reviews) | 
| **Workflows** | Not enough data | Not enough data | 9.6 (30 reviews) | 
| **Training Modules** | Not enough data | 9.0 (5 reviews) | 9.4 (25 reviews) | 
| **Analytics** | Not enough data | 9.0 (5 reviews) | 9.3 (28 reviews) | 

#### Access Options

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Multi-Language Support** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Mobile Device Support** | Not enough data | Not enough data | 8.6 (16 reviews) | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 9.7 (31 reviews) | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Task Tracking

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

#### Checklist Options

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | Not enough data | 

#### Software Availability

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Feature Not Available | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **ScreenSteps** | 9.4/10 | 5 |
| **livepro Knowledge Management** | 9.4/10 | 9 |

#### Knowledge Pages

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Templates** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (6 reviews) | Not enough data | 9.4 (6 reviews) | 
| **Versioning and Version History** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Feature Not Available | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Page Analytics** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.4 (6 reviews) | 9.7 (5 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (6 reviews) | 9.0 (5 reviews) | Not enough data | 
| **Notifications** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Compatibility

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | Not enough data | 
| **File Types** | Not enough data | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Search Queries

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 
| **Highlighting** | Not enough data | Not enough data | Not enough data | 
| **Natural Language** | Not enough data | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **File Types** | Not enough data | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | 9.0/10 | 22 |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (9 reviews) | Not enough data | 9.9 (21 reviews) | 
| **Searchable Articles** | 8.8 (8 reviews) | Not enough data | 9.5 (13 reviews) | 
| **Community Forums** | 7.1 (7 reviews) | Not enough data | 9.1 (9 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |
| **livepro Knowledge Management** | N/A | N/A |

#### Knowledge Base

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to ProProfs Knowledge Base Software (4):** [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to ScreenSteps (2):** [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)

**Unique to livepro Knowledge Management (4):** [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Knowledge Base Software | ScreenSteps | livepro Knowledge Management | 
|---|---|---|---|
| **Small-Business** | 43.3% | 44.0% | 18.4% | 
| **Mid-Market** | 46.7% | 50.0% | 56.6% | 
| **Enterprise** | 10.0% | 6.0% | 25.0% | 

### By Industry

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### ScreenSteps

- **Computer Software:** 43.1%
- **Banking:** 5.9%
- **Financial Services:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Information Technology and Services:** 3.9%
- **Internet:** 3.9%
- **Publishing:** 3.9%
- **Real Estate:** 3.9%
- **Management Consulting:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 19.6%

#### livepro Knowledge Management

- **Government Administration:** 16.1%
- **Insurance:** 14.5%
- **Telecommunications:** 13.7%
- **Financial Services:** 11.3%
- **Consumer Services:** 6.5%
- **Automotive:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Outsourcing/Offshoring:** 3.2%
- **Medical Practice:** 3.2%
- **Information Technology and Services:** 3.2%
- **Other:** 20.2%

---
## Alternatives

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- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (820 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11725 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

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## Top Discussions

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### ScreenSteps

- Title: [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) — 2 comments
  > **Top comment:** "Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. "

### livepro Knowledge Management

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-screensteps-vs-livepro-knowledge-management)