Compare ProProfs Knowledge Base Software and ScreenSteps
See this
side-by-side comparison of ProProfs Knowledge Base Software vs. ScreenSteps
based on preference data from user reviews. ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 ProProfs Knowledge Base Software |  ScreenSteps | |
| Star Rating | ProProfs Knowledge Base Software | ScreenSteps |
| Market Segments | ProProfs Knowledge Base Software Small-Business (46.7% of reviews) | ScreenSteps Mid-Market (55.6% of reviews) |
| Entry Level Price | ProProfs Knowledge Base Software $ 0 | ScreenSteps Starting at $150 per month billed annually - $180/month when billed monthly |
ProProfs Knowledge Base Software vs ScreenSteps
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, ScreenSteps is easier to set up and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than ScreenSteps.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over ScreenSteps.
Categories
Shared Categories
ProProfs Knowledge Base Software and ScreenSteps are categorized as Contact Center Knowledge Base and Enterprise Wiki
Unique Categories
ProProfs Knowledge Base Software is categorized as Sales Enablement, Customer Self-Service, Help Authoring Tool (HAT), and G Suite Office Tools
ScreenSteps is categorized as Work Instructions
Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
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Free Trial
Ratings
Meets Requirements
ProProfs Knowledge Base Software
Responses: 13
ScreenSteps
Responses: 25
Ease of Use
ProProfs Knowledge Base Software
Responses: 13
ScreenSteps
Responses: 25
Ease of Setup
ProProfs Knowledge Base Software
Responses: 6
ScreenSteps
Responses: 17
Ease of Admin
ProProfs Knowledge Base Software
Responses: 6
ScreenSteps
Responses: 18
Quality of Support
ProProfs Knowledge Base Software
Responses: 12
ScreenSteps
Responses: 21
Ease of Doing Business With
ProProfs Knowledge Base Software
Responses: 6
ScreenSteps
Responses: 17
Product Direction (% positive)
ProProfs Knowledge Base Software
Responses: 11
ScreenSteps
Responses: 25
Features
Administration
Database Management
ProProfs Knowledge Base Software
ScreenSteps
Data Workflows
ProProfs Knowledge Base Software
ScreenSteps
Issue Management
ProProfs Knowledge Base Software
ScreenSteps
Wiki Pages
Templates
ProProfs Knowledge Base Software
ScreenSteps
In-Content Feedback
ProProfs Knowledge Base Software
ScreenSteps
Comments
ProProfs Knowledge Base Software
ScreenSteps
Versioning and Version History
ProProfs Knowledge Base Software
ScreenSteps
Decision Trees
ProProfs Knowledge Base Software
ScreenSteps
Knowledge Management
Knowledge Base
ProProfs Knowledge Base Software
ScreenSteps
Publishing Workflows
ProProfs Knowledge Base Software
ScreenSteps
Analytics
ProProfs Knowledge Base Software
ScreenSteps
Knowledge Base
Q & A
ProProfs Knowledge Base Software
ScreenSteps
Link Sharing
ProProfs Knowledge Base Software
ScreenSteps
Searchable
ProProfs Knowledge Base Software
ScreenSteps
Compliance
Policies and Controls
ProProfs Knowledge Base Software
ScreenSteps
Data Governance
ProProfs Knowledge Base Software
ScreenSteps
Compliance
ProProfs Knowledge Base Software
ScreenSteps
Auditing
ProProfs Knowledge Base Software
ScreenSteps
Knowledge Dissemination
Page Analytics
ProProfs Knowledge Base Software
ScreenSteps
Permissions
ProProfs Knowledge Base Software
ScreenSteps
Knowledge Sharing
ProProfs Knowledge Base Software
ScreenSteps
In-Context Knowledge
ProProfs Knowledge Base Software
ScreenSteps
Notifications
ProProfs Knowledge Base Software
ScreenSteps
Customer Support
Intelligent Search
ProProfs Knowledge Base Software
ScreenSteps
Suggestions
ProProfs Knowledge Base Software
ScreenSteps
Decision Trees
ProProfs Knowledge Base Software
ScreenSteps
Security
Verification
ProProfs Knowledge Base Software
ScreenSteps
Role-Based Permission
ProProfs Knowledge Base Software
ScreenSteps
Public vs Private
ProProfs Knowledge Base Software
ScreenSteps
Data Security
Risk Data Attributes
ProProfs Knowledge Base Software
ScreenSteps
Data Transport
ProProfs Knowledge Base Software
ScreenSteps
Access Management
ProProfs Knowledge Base Software
ScreenSteps
Multi-Factor Authentication
ProProfs Knowledge Base Software
ScreenSteps
Administration
Integrations
ProProfs Knowledge Base Software
ScreenSteps
User, Role, and Access Management
ProProfs Knowledge Base Software
ScreenSteps
Performance and Reliability
ProProfs Knowledge Base Software
ScreenSteps
Content
Trackable Analytics
ProProfs Knowledge Base Software
ScreenSteps
Import
ProProfs Knowledge Base Software
ScreenSteps
File Viewing
ProProfs Knowledge Base Software
ScreenSteps
Update Notifications
ProProfs Knowledge Base Software
ScreenSteps
Communication
Social Features
ProProfs Knowledge Base Software
ScreenSteps
Tagging
ProProfs Knowledge Base Software
ScreenSteps
Upload
ProProfs Knowledge Base Software
ScreenSteps
Comments
ProProfs Knowledge Base Software
ScreenSteps
Reviewers' Company Size
Reviewers of ProProfs Knowledge Base Software were most often representing companies in the Small-Business segment, while reviewers for ScreenSteps were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ProProfs Knowledge Base Software
ScreenSteps
Mid-Market
(51-1000 emp.)
ProProfs Knowledge Base Software
ScreenSteps
Enterprise
(> 1000 emp.)
ProProfs Knowledge Base Software
ScreenSteps
Reviewers' Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
Jacqueline R.
User in Graphic Design
I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!
Barb C.
User in Computer Software
Ease of use, importing gifs, tag options
Most Helpful Critical Review
User in Computer Software
It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.
Top Alternatives
Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
ScreenSteps has no discussions with answers
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