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Compare ProProfs Knowledge Base Software and ScreenSteps

See this
side-by-side comparison of ProProfs Knowledge Base Software vs. ScreenSteps
based on preference data from user reviews. ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
(16)
4.5 out of 5
ProProfs Knowledge Base Software
ScreenSteps
ScreenSteps
(28)
4.5 out of 5
ScreenSteps
Star Rating
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
ScreenSteps
ScreenSteps
Market Segments
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Small-Business (46.7% of reviews)
ScreenSteps
ScreenSteps
Mid-Market (55.6% of reviews)
Entry Level Price
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
$ 0
ScreenSteps
ScreenSteps
Starting at $150 per month billed annually - $180/month when billed monthly

ProProfs Knowledge Base Software vs ScreenSteps

When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, ScreenSteps is easier to set up and administer. Reviewers also preferred doing business with ScreenSteps overall.

  • Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than ScreenSteps.
  • When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over ScreenSteps.
Categories
Shared Categories
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
ScreenSteps
ScreenSteps
ProProfs Knowledge Base Software and ScreenSteps are categorized as Contact Center Knowledge Base and Enterprise Wiki
Unique Categories
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software is categorized as Sales Enablement, Customer Self-Service, Help Authoring Tool (HAT), and G Suite Office Tools
ScreenSteps
ScreenSteps is categorized as Work Instructions
Pricing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
ScreenSteps
ScreenSteps Pricing
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
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Ratings
Meets Requirements
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.2
Responses: 13
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Use
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.5
Responses: 13
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Setup
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
ScreenSteps
ScreenSteps
9.4
Responses: 17
Ease of Admin
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.6
Responses: 6
ScreenSteps
ScreenSteps
9.4
Responses: 18
Quality of Support
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.0
Responses: 12
ScreenSteps
ScreenSteps
9.6
Responses: 21
Ease of Doing Business With
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
ScreenSteps
ScreenSteps
9.7
Responses: 17
Product Direction (% positive)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
10.0
Responses: 11
ScreenSteps
ScreenSteps
7.7
Responses: 25
Features
Administration
Database Management
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Data Workflows
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Issue Management
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Wiki Pages
Templates
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
In-Content Feedback
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Comments
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Versioning and Version History
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Decision Trees
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Feature Not Available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Management
Knowledge Base
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Publishing Workflows
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Analytics
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Base
Q & A
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Link Sharing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Searchable
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Compliance
Policies and Controls
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Data Governance
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Compliance
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Auditing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Knowledge Dissemination
Page Analytics
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Permissions
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Sharing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
In-Context Knowledge
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Notifications
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Customer Support
Intelligent Search
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Suggestions
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Decision Trees
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Security
Verification
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Role-Based Permission
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Public vs Private
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Data Security
Risk Data Attributes
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Data Transport
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Access Management
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Multi-Factor Authentication
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Administration
Integrations
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
User, Role, and Access Management
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Performance and Reliability
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Content
Trackable Analytics
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Import
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
File Viewing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Update Notifications
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Communication
Social Features
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Tagging
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Upload
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Comments
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Reviewers' Company Size
Reviewers of ProProfs Knowledge Base Software were most often representing companies in the Small-Business segment, while reviewers for ScreenSteps were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
ScreenSteps
ScreenSteps
40.7%
Mid-Market
(51-1000 emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
ScreenSteps
ScreenSteps
55.6%
Enterprise
(> 1000 emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
6.7%
ScreenSteps
ScreenSteps
3.7%
Reviewers' Industry
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
ScreenSteps
ScreenSteps Industry
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
ProProfs Knowledge Base Software
Jacqueline R.
User in Graphic Design

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

ScreenSteps
Barb C.
User in Computer Software

Ease of use, importing gifs, tag options

Most Helpful Critical Review
ScreenSteps
GC
User in Computer Software

It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.

Discussions
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
ScreenSteps
ScreenSteps Discussions
Monty the Mongoose crying
ScreenSteps has no discussions with answers
Screenshots
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Screenshots
ScreenSteps
ScreenSteps Screenshots
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