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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Starting at $100.00 10 User Per Month
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its "Rich Text Editor" and "Drag and Drop Editor," with a score of 9.7, making it easy for teams to create and format content without technical expertise. In contrast, ProProfs Knowledge Base Software, while still user-friendly, received a slightly lower score of 9.5 for "Ease of Use," indicating that some users may find it less intuitive.
- Reviewers mention that ScreenSteps offers superior "Quality of Support" with a score of 9.6, highlighting prompt and helpful responses from the support team. ProProfs, while still rated positively at 9.3, has received feedback indicating that response times can vary, which may affect user experience during critical issues.
- G2 users appreciate ScreenSteps' "Versioning and Version History" feature, scoring 9.2, which allows teams to track changes and revert to previous versions easily. In comparison, ProProfs lacks this level of detail in version control, which some users have noted as a limitation when managing content updates.
- Users on G2 highlight the "Knowledge Base" functionality of both products, with ScreenSteps scoring 9.7 and ProProfs at 9.4. However, reviewers mention that ScreenSteps provides a more comprehensive set of tools for organizing and managing knowledge articles, making it a preferred choice for larger teams.
- Reviewers say that ScreenSteps shines in "Publishing Workflows," also scoring 9.7, which allows for seamless content approval processes. ProProfs, while functional, received a lower score of 8.3 in this area, indicating that users may find the publishing process less streamlined.
- Users report that ScreenSteps' "Trackable Analytics" feature, rated at 9.2, provides valuable insights into content usage and user engagement. ProProfs, with a higher score of 9.7 in this area, offers robust analytics but some users feel it could be more user-friendly in terms of data interpretation.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
ProProfs Knowledge Base Software
No trial information availableScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.2
22
9.2
38
Ease of Use
9.5
22
9.2
38
Ease of Setup
8.9
11
9.3
28
Ease of Admin
9.0
10
9.2
30
Quality of Support
9.3
21
9.6
33
Has the product been a good partner in doing business?
8.8
10
9.7
29
Product Direction (% positive)
9.4
19
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
9.7
5
9.2
6
9.0
5
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and ScreenSteps are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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