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Compare ProProfs Knowledge Base Software and RingCentral Engage

See this
side-by-side comparison of ProProfs Knowledge Base Software vs. RingCentral Engage
based on preference data from user reviews. ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
(16)
4.5 out of 5
ProProfs Knowledge Base Software
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
RingCentral Engage
RingCentral Engage
Market Segments
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Small-Business (46.7% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
$ 0
RingCentral Engage
RingCentral Engage
No pricing information available

ProProfs Knowledge Base Software vs RingCentral Engage

  • Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over RingCentral Engage.
Categories
Shared Categories
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
RingCentral Engage
RingCentral Engage
ProProfs Knowledge Base Software and RingCentral Engage are categorized as Customer Self-Service
Pricing
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.2
Responses: 13
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.5
Responses: 13
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.6
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.0
Responses: 12
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
10.0
Responses: 11
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.3
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Reviewers' Company Size
Reviewers of both ProProfs Knowledge Base Software and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
6.7%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
ProProfs Knowledge Base Software
Jacqueline R.
User in Graphic Design

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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