Compare ProProfs Knowledge Base Software and RingCentral Engage
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side-by-side comparison of ProProfs Knowledge Base Software vs. RingCentral Engage
based on preference data from user reviews. ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 ProProfs Knowledge Base Software |  RingCentral Engage | |
| Star Rating | ProProfs Knowledge Base Software | RingCentral Engage |
| Market Segments | ProProfs Knowledge Base Software Small-Business (46.7% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | ProProfs Knowledge Base Software $ 0 | RingCentral Engage No pricing information available |
ProProfs Knowledge Base Software vs RingCentral Engage
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over RingCentral Engage.
Categories
Shared Categories
ProProfs Knowledge Base Software and RingCentral Engage are categorized as Customer Self-Service
Unique Categories
ProProfs Knowledge Base Software is categorized as Sales Enablement, Help Authoring Tool (HAT), G Suite Office Tools, Contact Center Knowledge Base, and Enterprise Wiki
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
ProProfs Knowledge Base Software
Responses: 13
RingCentral Engage
Responses: 19
Ease of Use
ProProfs Knowledge Base Software
Responses: 13
RingCentral Engage
Responses: 18
Ease of Setup
ProProfs Knowledge Base Software
Responses: 6
RingCentral Engage
Not enough data availableEase of Admin
ProProfs Knowledge Base Software
Responses: 6
RingCentral Engage
Not enough data availableQuality of Support
ProProfs Knowledge Base Software
Responses: 12
RingCentral Engage
Responses: 14
Ease of Doing Business With
ProProfs Knowledge Base Software
Responses: 6
RingCentral Engage
Not enough data availableProduct Direction (% positive)
ProProfs Knowledge Base Software
Responses: 11
RingCentral Engage
Responses: 18
Features
Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Responses: 5
RingCentral Engage
Searchable Articles
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 5
Community Forums
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 5
Interaction
Web Portals
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 6
Forum to Reponse
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 5
Tickets and Tagging
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 5
Live Chat
ProProfs Knowledge Base Software
RingCentral Engage
Responses: 6
Reviewers' Company Size
Reviewers of both ProProfs Knowledge Base Software and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
ProProfs Knowledge Base Software
RingCentral Engage
Mid-Market
(51-1000 emp.)
ProProfs Knowledge Base Software
RingCentral Engage
Enterprise
(> 1000 emp.)
ProProfs Knowledge Base Software
RingCentral Engage
Reviewers' Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Jacqueline R.
User in Graphic Design
I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
RingCentral Engage has no discussions with answers
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