Compare ProProfs Knowledge Base Software and livepro Knowledge Management
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Free Trial 50 Seats Per Month
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plans
livepro Knowledge Management
Star Rating
(168)4.8 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge Management
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ProProfs Knowledge Base Software offers a friendly and straightforward interface for creating structured user manuals, making it easy for users to edit and publish content quickly. However, it has received lower overall satisfaction scores compared to livepro, indicating some users may find it less effective for their needs.
- Users say that livepro Knowledge Management excels in ease of use, with a user-friendly interface that allows teams to keep their knowledge base up to date effortlessly. This is a significant advantage for organizations looking for a system that requires minimal training and maintenance.
- According to verified reviews, ProProfs allows for immediate content updates, which users appreciate as it replaces legacy tools that require lengthy deployment processes. This feature is particularly beneficial for teams needing to respond quickly to changes.
- Reviewers mention that livepro's purpose-built system is tailored to their specific needs, facilitating both the creation and governance of knowledge. This adaptability is a strong point for organizations that require a more customized approach to knowledge management.
- Users highlight that while ProProfs provides a simple editor with customization options like templates and logos, it struggles to match the overall user satisfaction and support quality that livepro offers, which has received higher ratings in these areas.
- G2 reviewers note that livepro's robust support and tracking features enhance its usability, making it a reliable choice for teams that prioritize ongoing assistance and system audits. This level of support is a key differentiator that may sway users towards livepro over ProProfs.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
ProProfs Knowledge Base Software
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.2
22
9.4
104
Ease of Use
9.5
22
9.5
106
Ease of Setup
8.9
11
9.2
89
Ease of Admin
9.0
10
9.1
68
Quality of Support
9.3
21
9.7
101
Has the product been a good partner in doing business?
8.8
10
9.9
66
Product Direction (% positive)
9.4
19
9.9
97
Features by Category
Administration
Not enough data
9.2
30
Not enough data
9.2
23
Not enough data
9.4
20
Knowledge Management
Not enough data
9.8
35
Not enough data
9.6
22
Not enough data
9.5
19
Compliance
Not enough data
9.8
23
Not enough data
9.9
23
Not enough data
9.8
19
Not enough data
9.6
19
Customer Support
Not enough data
9.5
19
Not enough data
8.7
15
Not enough data
9.6
20
Data Security
Not enough data
9.8
14
Not enough data
9.6
13
Not enough data
9.8
26
Not enough data
9.5
13
Administration
Not enough data
9.6
13
Not enough data
9.7
26
Not enough data
9.7
25
Generative AI
Not enough data
9.2
11
Guide Options
Not enough data
9.5
25
Not enough data
9.2
23
Not enough data
9.4
34
Not enough data
8.5
21
Not enough data
9.4
26
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
30
Not enough data
9.4
25
Not enough data
9.3
28
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
31
Knowledge Pages
8.3
6
Not enough data
8.6
6
9.4
6
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
9.9
21
8.8
8
9.5
13
7.1
7
9.1
9
Not enough data
Not enough data
Not enough data
9.7
5
Self-Service Platform
Not enough data
10.0
5
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
8.3
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and livepro Knowledge Management are categorized as Contact Center Knowledge Base, Customer Self-Service, and Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), and IT Documentation
livepro Knowledge Management is categorized as Work Instructions, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Government Administration
16.1%
Insurance
14.5%
Telecommunications
13.7%
Financial Services
11.3%
Consumer Services
6.5%
Other
37.9%
Alternatives
Discussions
How do I cancel my plan?
1 Comment
Official Response from ProProfs Knowledge Base Software
It's simple. Just email us at sales@proprofs.comRead more
Can I change plans at any time?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes. Simply email sales@proprofs.comRead more
What types of payment do you accept?
1 Comment
Official Response from ProProfs Knowledge Base Software
Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional...Read more
livepro Knowledge Management has no discussions with answers
