# ProProfs Knowledge Base Software, Jive, Bloomfire vs Guru Comparison

| | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.8 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 30 | 309 | 513 | 2,317 | 
| **Largest Market Segment** | Mid-Market (46.7% of reviews) | Enterprise (51.2% of reviews) | Mid-Market (52.7% of reviews) | Mid-Market (56.4% of reviews) | 
| **Entry Level Price** | $1,080.00 Per Year | No pricing available | Contact Us 25 Users Per Year | Contact Us | 

---
## Top Pros & Cons

### ProProfs Knowledge Base Software

**Not enough data**

### Jive

**Not enough data**

### Bloomfire

Pros:
- Ease of Use (28 reviews)
- AI Features (13 reviews)

Cons:
- Inefficient Search (7 reviews)
- Inefficient Search Functionality (5 reviews)

### Guru

Pros:
- Ease of Use (726 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (148 reviews)
- Inefficient Search (146 reviews)

---
## Ratings Comparison
| Rating | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.2 (22 reviews) | 8.0 (260 reviews) | 9.0 (413 reviews) | 9.3 (1884 reviews) | 
  | **Ease of Use** | 9.5 (22 reviews) | 7.8 (261 reviews) | 9.1 (416 reviews) | 9.3 (1906 reviews) | 
  | **Ease of Setup** | 8.9 (11 reviews) | 7.5 (67 reviews) | 8.9 (178 reviews) | 9.3 (919 reviews) | 
  | **Ease of Admin** | 9.0 (10 reviews) | 7.9 (64 reviews) | 8.9 (157 reviews) | 9.0 (475 reviews) | 
  | **Quality of Support** | 9.3 (21 reviews) | 7.9 (198 reviews) | 9.2 (325 reviews) | 9.4 (1482 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 7.8 (56 reviews) | 9.1 (144 reviews) | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 9.4 (19 reviews) | 6.3 (257 reviews) | 8.2 (397 reviews) | 9.2 (1781 reviews) | 

---
## Pricing

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Bloomfire

#### Entry-Level Pricing

Plan: Team

Price: Contact Us 25 Users Per Year

Description: Single Team Access - For teams just starting out with knowledge management

Key Features:
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge

[Browse all 3 editions](https://www.g2.com/products/bloomfire/pricing)

#### Free Trial

No

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Communication

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | 9.0/10 | 10 |
| **Guru** | 9.4/10 | 137 |

#### Content Management

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | Not enough data | 9.8 (8 reviews) | 9.6 (86 reviews) | 
| **Archiving - Insight Engines** | Not enough data | Not enough data | 9.7 (6 reviews) | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | Not enough data | 9.8 (7 reviews) | 9.5 (83 reviews) | 

#### Content Discovery

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | Not enough data | 9.0 (7 reviews) | 9.4 (87 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | Not enough data | 9.2 (6 reviews) | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | Not enough data | 8.6 (6 reviews) | 9.5 (82 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | Not enough data | 8.6 (6 reviews) | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | Not enough data | 8.6 (6 reviews) | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | Not enough data | 9.3 (5 reviews) | 9.5 (82 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (5 reviews) | 9.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (5 reviews) | 9.4 (45 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | 8.9/10 | 99 |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.2 (58 reviews) | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.2 (58 reviews) | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 8.8 (56 reviews) | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.2 (84 reviews) | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.1 (68 reviews) | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.9 (66 reviews) | 9.2 (668 reviews) | 

#### Compliance

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.1 (60 reviews) | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 8.8 (56 reviews) | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.0 (54 reviews) | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.7 (52 reviews) | 9.2 (596 reviews) | 

#### Customer Support

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.8 (84 reviews) | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.8 (73 reviews) | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 8.7 (64 reviews) | 9.1 (613 reviews) | 

#### Data Security

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.9 (50 reviews) | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 8.8 (52 reviews) | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.2 (54 reviews) | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.6 (56 reviews) | 9.2 (598 reviews) | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.4 (62 reviews) | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.9 (69 reviews) | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.0 (76 reviews) | 9.5 (733 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (17 reviews) | 9.1 (456 reviews) | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | 9.4/10 | 115 |
| **Guru** | N/A | N/A |

#### Account Options

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 9.5 (86 reviews) | Not enough data | 
| **Social Login** | Not enough data | Not enough data | 8.8 (60 reviews) | Not enough data | 
| **Reputation System** | Not enough data | Not enough data | 9.1 (66 reviews) | Not enough data | 
| **Topic Subscription** | Not enough data | Not enough data | 9.3 (74 reviews) | Not enough data | 
| **Bookmarking** | Not enough data | Not enough data | 9.5 (90 reviews) | Not enough data | 
| **History** | Not enough data | Not enough data | 9.7 (83 reviews) | Not enough data | 

#### Q&A Tools

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Tags** | Not enough data | Not enough data | 9.5 (92 reviews) | Not enough data | 
| **Commenting System** | Not enough data | Not enough data | 9.5 (98 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 9.4 (98 reviews) | Not enough data | 
| **Voting** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 9.4 (63 reviews) | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 9.1 (25 reviews) | Not enough data | 
| **Embedding** | Not enough data | Not enough data | 9.4 (22 reviews) | Not enough data | 
| **Formatting** | Not enough data | Not enough data | 9.3 (24 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 9.5 (24 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Jive** | N/A | N/A |
| **Bloomfire** | 8.8/10 | 143 |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Templates** | 8.3 (6 reviews) | Not enough data | 9.0 (83 reviews) | 9.0 (654 reviews) | 
| **In-Content Feedback** | 8.6 (6 reviews) | Not enough data | 9.0 (98 reviews) | 9.1 (611 reviews) | 
| **Versioning and Version History** | 9.2 (6 reviews) | Not enough data | 8.9 (89 reviews) | 9.1 (653 reviews) | 
| **Decision Trees** | Feature Not Available | Not enough data | 8.6 (71 reviews) | 8.9 (551 reviews) | 
| **Duplicate Detection** | Not enough data | Not enough data | 7.6 (48 reviews) | 8.9 (510 reviews) | 
| **Content Editor** | Not enough data | Not enough data | 8.6 (50 reviews) | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Page Analytics** | 8.9 (6 reviews) | Not enough data | 9.0 (89 reviews) | 9.0 (639 reviews) | 
| **Permissions** | 9.4 (6 reviews) | Not enough data | 9.0 (97 reviews) | 9.1 (634 reviews) | 
| **Knowledge Sharing** | 9.2 (6 reviews) | Not enough data | 9.4 (107 reviews) | 9.5 (711 reviews) | 
| **Notifications** | 9.4 (6 reviews) | Not enough data | 9.2 (104 reviews) | 9.2 (682 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | 9.1 (58 reviews) | 9.2 (546 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 8.6 (48 reviews) | 9.2 (550 reviews) | 
| **Organization** | Not enough data | Not enough data | 9.1 (53 reviews) | 9.4 (556 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | 8.3 (45 reviews) | 9.0 (527 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | 8.4 (51 reviews) | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.9 (9 reviews) | 8.7 (77 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.2 (10 reviews) | 8.9 (77 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (9 reviews) | 8.9 (78 reviews) | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | Not enough data | 9.3 (74 reviews) | 
| **File Types** | Not enough data | Not enough data | Not enough data | 9.1 (72 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 9.4 (73 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 9.4 (76 reviews) | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 9.3 (72 reviews) | 
| **Highlighting** | Not enough data | Not enough data | Not enough data | 9.4 (69 reviews) | 
| **Natural Language** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | Not enough data | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | Not enough data | Not enough data | Not enough data | 9.1 (18 reviews) | 

#### Functionality

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 9.4 (75 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **File Types** | Not enough data | Not enough data | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 9.8 (18 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | 9.0/10 | 106 |

#### Responses

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 9.3 (38 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.3 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 9.2 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.0 (39 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (9 reviews) | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | 8.8 (8 reviews) | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | 7.1 (7 reviews) | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Community Building** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to Bloomfire (4):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Guru (7):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Knowledge Base Software | Jive | Bloomfire | Guru | 
|---|---|---|---|---|
| **Small-Business** | 43.3% | 17.6% | 17.3% | 14.2% | 
| **Mid-Market** | 46.7% | 31.1% | 52.7% | 56.4% | 
| **Enterprise** | 10.0% | 51.2% | 30.0% | 29.4% | 

### By Industry

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### Bloomfire

- **Computer Software:** 9.7%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.6%
- **Insurance:** 6.0%
- **Education Management:** 4.5%
- **Financial Services:** 3.9%
- **Hospitality:** 3.3%
- **Internet:** 3.1%
- **Hospital & Health Care:** 2.9%
- **Management Consulting:** 2.9%
- **Other:** 48.1%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4356 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7628 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12460 reviews)

### Alternatives to Jive

- [Viva Engage](https://www.g2.com/products/viva-engage/reviews) — 3.6/5 stars (1441 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) — 4.0/5 stars (8947 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Igloo](https://www.g2.com/products/igloo/reviews) — 4.2/5 stars (94 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (323 reviews)

### Alternatives to Bloomfire

- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4356 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39062 reviews)
- [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) — 4.6/5 stars (1797 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12460 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)

### Alternatives to Guru

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12460 reviews)
- [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (162 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4356 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39062 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Slite](https://www.g2.com/products/slite/reviews) — 4.6/5 stars (274 reviews)

---
## Top Discussions

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### Bloomfire

- Title: [Is there a mobile version?](https://www.g2.com/discussions/is-there-a-mobile-version) — 11 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is Seva used for?](https://www.g2.com/discussions/what-is-seva-used-for) — 1 comment
  > **Top comment:** "Seva is used in Bloomfire to enhance its AI capabilities, especially for customer support and enterprise knowledge management. After acquiring Seva,..."
- Title: [How do you search across categories?](https://www.g2.com/discussions/how-do-you-search-across-categories) — 1 comment, 1 upvote
  > **Top comment:** "Nice"
- Title: [can i use this on the phone](https://www.g2.com/discussions/30520-can-i-use-this-on-the-phone) — 1 comment
  > **Top comment:** "Bloomfire is available as a mobile application as well as web-based. The mobile application s a great tool for on the go knowledge, and even has an option to..."
- Title: [Can we use Bloomfire as a trial ve](https://www.g2.com/discussions/can-we-use-bloomfire-as-a-trial-ve) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, of course!  Check out their website for more details on how to sign up."

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-jive-vs-bloomfire-vs-guru)