# ProProfs Knowledge Base Software, Helpjuice, Hive vs Guru Comparison

| | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 30 | 376 | 666 | 2,316 | 
| **Largest Market Segment** | Mid-Market (46.7% of reviews) | Mid-Market (48.8% of reviews) | Small-Business (62.1% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | $1,080.00 Per Year | No pricing available | Free | Contact Us | 

---
## Top Pros & Cons

### ProProfs Knowledge Base Software

**Not enough data**

### Helpjuice

Pros:
- Ease of Use (121 reviews)
- Helpful (102 reviews)

Cons:
- Editing Difficulties (36 reviews)
- Limited Customization (31 reviews)

### Hive

Pros:
- Project Management (169 reviews)
- Ease of Use (163 reviews)

Cons:
- Missing Features (77 reviews)
- Learning Curve (49 reviews)

### Guru

Pros:
- Ease of Use (742 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)

---
## Ratings Comparison
| Rating | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.2 (22 reviews) | 9.0 (355 reviews) | 9.2 (549 reviews) | 9.3 (1884 reviews) | 
  | **Ease of Use** | 9.5 (22 reviews) | 9.1 (371 reviews) | 9.1 (551 reviews) | 9.3 (1906 reviews) | 
  | **Ease of Setup** | 8.9 (11 reviews) | 9.2 (327 reviews) | 9.3 (273 reviews) | 9.3 (919 reviews) | 
  | **Ease of Admin** | 9.0 (10 reviews) | 9.1 (284 reviews) | 9.0 (189 reviews) | 9.0 (475 reviews) | 
  | **Quality of Support** | 9.3 (21 reviews) | 9.5 (336 reviews) | 9.3 (492 reviews) | 9.4 (1482 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 9.4 (279 reviews) | 9.4 (190 reviews) | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 9.4 (19 reviews) | 9.5 (354 reviews) | 9.6 (525 reviews) | 9.2 (1781 reviews) | 

---
## Pricing

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Helpjuice

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Hive

#### Entry-Level Pricing

Plan: Hive Free

Price: Free

Description: Best for light project management.

Key Features:
- My Actions to-do list
- Unlimited task management
- Gantt, Kanban, summary and calendar views

[Browse all 4 editions](https://www.g2.com/products/hive-hive-hive/pricing)

#### Free Trial

Yes

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.5/10 | 327 |
| **Guru** | N/A | N/A |

#### Tasks

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 9.4 (298 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | Not enough data | Not enough data | 9.3 (297 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | Not enough data | Not enough data | 9.2 (288 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | Not enough data | Not enough data | 9.1 (291 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 8.7 (261 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | Not enough data | Not enough data | 8.3 (228 reviews) ✓ Verified | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 8.8 (272 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | Not enough data | Not enough data | 8.9 (255 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Planning** | Not enough data | Not enough data | 9.2 (262 reviews) ✓ Verified | Not enough data | 
| **Project Map** | Not enough data | Not enough data | 9.0 (235 reviews) ✓ Verified | Not enough data | 
| **GANTT** | Not enough data | Not enough data | 8.6 (215 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | Not enough data | Not enough data | 8.8 (261 reviews) ✓ Verified | Not enough data | 
| **Views** | Not enough data | Not enough data | 9.1 (271 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | Not enough data | Not enough data | 7.7 (128 reviews) | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 8.4 (186 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 8.9 (241 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 8.1 (133 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 8.4 (201 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | Not enough data | Not enough data | 8.4 (180 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Resource Definiton** | Not enough data | Not enough data | 8.2 (176 reviews) ✓ Verified | Not enough data | 
| **Capacity** | Not enough data | Not enough data | 8.6 (190 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 8.8 (211 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Baselining / KPIs** | Not enough data | Not enough data | 8.2 (170 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 8.5 (181 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (221 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (83 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (83 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (19 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.2 (19 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (19 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (18 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 8.2 (18 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.8/10 | 79 |
| **Guru** | N/A | N/A |

#### Portfolio Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Portfolio Types** | Not enough data | Not enough data | 8.6 (66 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 9.3 (69 reviews) | Not enough data | 
| **Alignment** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Portfolio Mix** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Project Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Dependencies** | Not enough data | Not enough data | 9.0 (71 reviews) | Not enough data | 
| **Priorities** | Not enough data | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Lean Management** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 

#### Resource Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Definition** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Allocation** | Not enough data | Not enough data | 8.7 (66 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 8.8 (68 reviews) | Not enough data | 

#### Data & Analytics

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Data Consolidation** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Visualizations** | Not enough data | Not enough data | 8.9 (67 reviews) | Not enough data | 
| **Performance** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 8.4 (66 reviews) | Not enough data | 

#### Strategy - Project and Portfolio Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Simulation** | Not enough data | Not enough data | 8.6 (45 reviews) | Not enough data | 
| **Tracking** | Not enough data | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Objectives** | Not enough data | Not enough data | 8.5 (46 reviews) | Not enough data | 
| **Visiblity** | Not enough data | Not enough data | 9.0 (46 reviews) | Not enough data | 
| **Alignment** | Not enough data | Not enough data | 8.6 (46 reviews) | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 8.8 (46 reviews) | Not enough data | 
| **Implementation** | Not enough data | Not enough data | 9.0 (47 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 9.0 (46 reviews) | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 8.8 (46 reviews) | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | 9.4/10 | 137 |

#### Content Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.6 (86 reviews) | 
| **Archiving - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.5 (83 reviews) | 

#### Content Discovery

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.4 (87 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.5 (82 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.5 (82 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.4 (45 reviews) | 

### Strategy and Innovation Roadmapping Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 9.5/10 | 20 |
| **Guru** | N/A | N/A |

#### Analytics

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | 9.6 (16 reviews) | Not enough data | 

#### Execution

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Team Collaboration** | Not enough data | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 9.7 (16 reviews) | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 9.8 (15 reviews) | Not enough data | 

#### Roadmapping

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Roadmaps** | Not enough data | Not enough data | 8.9 (16 reviews) | Not enough data | 
| **Timelines** | Not enough data | Not enough data | 9.3 (15 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.8/10 | 118 |
| **Guru** | N/A | N/A |

#### Business Instant Messaging

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 9.1 (96 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.9 (104 reviews) | Not enough data | 
| **Search** | Not enough data | Not enough data | 8.4 (97 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Audio Conferencing** | Not enough data | Not enough data | 8.4 (53 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 8.3 (55 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Mobile Application** | Not enough data | Not enough data | 7.8 (94 reviews) | Not enough data | 
| **Web Application** | Not enough data | Not enough data | 9.3 (103 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.9 (85 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 8.9 (16 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 8.7 (14 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 8.8 (15 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.4 (8 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | 8.7/10 | 81 |
| **Hive** | N/A | N/A |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | 8.8 (77 reviews) | Not enough data | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | 8.6 (73 reviews) | Not enough data | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | 8.7 (73 reviews) | Not enough data | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.3 (71 reviews) | Not enough data | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | 8.8 (68 reviews) | Not enough data | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | 8.9 (69 reviews) | Not enough data | 9.2 (668 reviews) | 

#### Compliance

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | 8.7 (76 reviews) | Not enough data | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | 8.7 (74 reviews) | Not enough data | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | 8.5 (74 reviews) | Not enough data | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | 8.3 (73 reviews) | Not enough data | 9.2 (596 reviews) | 

#### Customer Support

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | 8.7 (70 reviews) | Not enough data | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | 8.6 (69 reviews) | Not enough data | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | 8.5 (68 reviews) | Not enough data | 9.1 (613 reviews) | 

#### Data Security

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.5 (72 reviews) | Not enough data | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | 8.6 (70 reviews) | Not enough data | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | 9.0 (70 reviews) | Not enough data | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Feature Not Available | Not enough data | 9.2 (598 reviews) | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Integrations** | Not enough data | 8.4 (67 reviews) | Not enough data | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (68 reviews) | Not enough data | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (70 reviews) | Not enough data | 9.5 (733 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (63 reviews) | Not enough data | 9.1 (456 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.3/10 | 11 |
| **Guru** | N/A | N/A |

#### Grammar

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 7.4 (9 reviews) | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 9.0 (7 reviews) | Not enough data | 

#### Formatting

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 7.6 (7 reviews) | Not enough data | 

#### Content 

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 

#### Product Type

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Plugin** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (5 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.3/10 | 101 |
| **Guru** | N/A | N/A |

#### Setup

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Activities** | Not enough data | Not enough data | 8.8 (79 reviews) | Not enough data | 
| **Flows** | Not enough data | Not enough data | 9.1 (82 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 8.6 (84 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.9 (90 reviews) | Not enough data | 

#### Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Updates** | Not enough data | Not enough data | 8.9 (81 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 8.5 (73 reviews) | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.0 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (51 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.1 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (12 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Helpjuice** | 8.3/10 | 291 |
| **Hive** | N/A | N/A |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Templates** | 8.3 (6 reviews) | 8.0 (268 reviews) | Not enough data | 9.0 (654 reviews) | 
| **In-Content Feedback** | 8.6 (6 reviews) | 8.5 (278 reviews) | Not enough data | 9.1 (611 reviews) | 
| **Versioning and Version History** | 9.2 (6 reviews) | 8.9 (276 reviews) | Not enough data | 9.1 (653 reviews) | 
| **Decision Trees** | Feature Not Available | 8.2 (272 reviews) | Not enough data | 8.9 (551 reviews) | 
| **Duplicate Detection** | Not enough data | 7.2 (266 reviews) | Not enough data | 8.9 (510 reviews) | 
| **Content Editor** | Not enough data | 8.7 (277 reviews) | Not enough data | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Page Analytics** | 8.9 (6 reviews) | 8.7 (270 reviews) | Not enough data | 9.0 (639 reviews) | 
| **Permissions** | 9.4 (6 reviews) | 9.0 (275 reviews) | Not enough data | 9.1 (634 reviews) | 
| **Knowledge Sharing** | 9.2 (6 reviews) | 8.9 (269 reviews) | Not enough data | 9.5 (711 reviews) | 
| **Notifications** | 9.4 (6 reviews) | 8.5 (263 reviews) | Not enough data | 9.2 (682 reviews) | 
| **Advanced Search** | Not enough data | 8.6 (263 reviews) | Not enough data | 9.2 (546 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (255 reviews) | Not enough data | 9.2 (550 reviews) | 
| **Organization** | Not enough data | 9.1 (265 reviews) | Not enough data | 9.4 (556 reviews) | 
| **Other Integrations** | Not enough data | 7.8 (253 reviews) | Not enough data | 9.0 (527 reviews) | 
| **Knowledge Integrations** | Not enough data | 7.9 (251 reviews) | Not enough data | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.5 (41 reviews) | Not enough data | 8.7 (77 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (41 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (40 reviews) | Not enough data | 8.9 (78 reviews) | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 9.5/10 | 22 |
| **Guru** | N/A | N/A |

#### Communication

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 9.9 (16 reviews) | Not enough data | 
| **Confidence Levels** | Not enough data | Not enough data | 9.9 (16 reviews) | Not enough data | 
| **Messaging Integrations** | Not enough data | Not enough data | 9.3 (17 reviews) | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 9.3 (17 reviews) | Not enough data | 

#### Goal Creation

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Team OKR** | Not enough data | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Individual OKR** | Not enough data | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Mind Mapping** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Action Item Creation** | Not enough data | Not enough data | 9.7 (15 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 10.0 (6 reviews) | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 9.1/10 | 51 |
| **Guru** | N/A | N/A |

#### Tasks

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Tasks** | Not enough data | Not enough data | 9.6 (44 reviews) | Not enough data | 
| **Details** | Not enough data | Not enough data | 9.3 (42 reviews) | Not enough data | 
| **Priority** | Not enough data | Not enough data | 9.2 (41 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 9.4 (8 reviews) | Not enough data | 

#### Kanban Boards

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Kanban Cards** | Not enough data | Not enough data | 9.4 (42 reviews) | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 9.5 (43 reviews) | Not enough data | 
| **Visibility** | Not enough data | Not enough data | 9.7 (42 reviews) | Not enough data | 

#### Planning

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Workflow** | Not enough data | Not enough data | 9.2 (42 reviews) | Not enough data | 
| **Backlog** | Not enough data | Not enough data | 8.8 (37 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.9/10 | 43 |
| **Guru** | N/A | N/A |

#### Platform Basics

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | Not enough data | 9.2 (33 reviews) | Not enough data | 
| **Project and Task Lists Organization** | Not enough data | Not enough data | 9.4 (32 reviews) | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | Not enough data | Not enough data | 8.3 (27 reviews) | Not enough data | 
| **Team Member Roles** | Not enough data | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | Not enough data | Not enough data | 8.7 (32 reviews) | Not enough data | 

#### Content Planning

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Content Organization** | Not enough data | Not enough data | 9.4 (30 reviews) | Not enough data | 
| **Task Assignment** | Not enough data | Not enough data | 9.4 (34 reviews) | Not enough data | 
| **Content Scheduling** | Not enough data | Not enough data | 9.6 (30 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Performance and ROI Tracking** | Not enough data | Not enough data | 8.5 (26 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 9.2 (30 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### Other Features

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (30 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.7 (29 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.9/10 | 58 |
| **Guru** | N/A | N/A |

#### Task Creation

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 9.5 (48 reviews) | Not enough data | 
| **Due Dates** | Not enough data | Not enough data | 9.5 (46 reviews) | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 9.2 (48 reviews) | Not enough data | 
| **Mass Updates** | Not enough data | Not enough data | 8.7 (43 reviews) | Not enough data | 

#### Task Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 9.4 (48 reviews) | Not enough data | 
| **To-Do Lists** | Not enough data | Not enough data | 9.4 (46 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 9.2 (44 reviews) | Not enough data | 
| **Recurring Tasks** | Not enough data | Not enough data | 9.1 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (18 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (18 reviews) | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | Not enough data | 9.3 (74 reviews) | 
| **File Types** | Not enough data | Not enough data | Not enough data | 9.1 (72 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 9.4 (73 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 9.4 (76 reviews) | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 9.3 (72 reviews) | 
| **Highlighting** | Not enough data | Not enough data | Not enough data | 9.4 (69 reviews) | 
| **Natural Language** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | Not enough data | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | Not enough data | Not enough data | Not enough data | 9.1 (18 reviews) | 

#### Functionality

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 9.4 (75 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **File Types** | Not enough data | Not enough data | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 9.8 (18 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.6/10 | 51 |
| **Guru** | N/A | N/A |

#### Automation

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | 9.1 (39 reviews) | Not enough data | 
| **Customization** | Not enough data | Not enough data | 8.9 (38 reviews) | Not enough data | 
| **Data repository** | Not enough data | Not enough data | 8.9 (35 reviews) | Not enough data | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Procedures** | Not enough data | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Remote Work** | Not enough data | Not enough data | 8.9 (36 reviews) | Not enough data | 

#### Project management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 9.3 (36 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 9.1 (38 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 8.9 (40 reviews) | Not enough data | 
| **Views** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 8.9 (36 reviews) | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 8.7 (35 reviews) | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (37 reviews) | Not enough data | 

#### Workload

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | 8.8 (36 reviews) | Not enough data | 
| **Workspace** | Not enough data | Not enough data | 8.9 (35 reviews) | Not enough data | 
| **Configuration** | Not enough data | Not enough data | 8.4 (35 reviews) | Not enough data | 
| **Insights** | Not enough data | Not enough data | 8.5 (34 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | 8.7 (36 reviews) | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 9.1 (35 reviews) | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 9.3 (38 reviews) | Not enough data | 

#### Cost Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | 8.2 (36 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 8.1 (33 reviews) | Not enough data | 
| **Profitability** | Not enough data | Not enough data | 8.1 (33 reviews) | Not enough data | 

#### Integration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 
| **Back Office** | Not enough data | Not enough data | 8.5 (33 reviews) | Not enough data | 
| **External data** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (17 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (17 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (10 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | 9.0/10 | 106 |

#### Responses

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 9.3 (38 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.3 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 9.2 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.0 (39 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.6/10 | 27 |
| **Guru** | N/A | N/A |

#### Customization

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 9.0 (19 reviews) | Not enough data | 
| **Design** | Not enough data | Not enough data | 8.8 (21 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 9.5 (22 reviews) | Not enough data | 
| **Payments** | Not enough data | Not enough data | 7.5 (17 reviews) | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 7.1 (8 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 9.8/10 | 8 |
| **Guru** | N/A | N/A |

#### Sorting & Filtering

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Tags** | Not enough data | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Integrations

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Time Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Helpjuice** | 8.2/10 | 175 |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (117 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (9 reviews) | 9.6 (170 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.8 (8 reviews) | 9.0 (166 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.1 (7 reviews) | 7.4 (149 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.5 (148 reviews) | Not enough data | Not enough data | 
| **Personalization** | Not enough data | 8.8 (149 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Branding** | Not enough data | 9.4 (159 reviews) | Not enough data | Not enough data | 
| **Automation** | Not enough data | 8.1 (146 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.0 (147 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.1 (142 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (40 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.8 (40 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.2 (39 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (40 reviews) | Not enough data | Not enough data | 

### Online Proofing

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.7/10 | 15 |
| **Guru** | N/A | N/A |

#### Proofing Features - Online Proofing

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Smart Compare** | Not enough data | Not enough data | 7.8 (10 reviews) | Not enough data | 
| **Image Recognition and Tagging** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Gridlines and Rulers** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Platform - Online Proofing

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Integrations with Creative Tools** | Not enough data | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Integrations with Project Management Tools** | Not enough data | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Version Management** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Brand Compliance** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Workflow and Collaboration - Online Proofing

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Workflow Templates** | Not enough data | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 9.5 (11 reviews) | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Project Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 9.9/10 | 9 |
| **Guru** | N/A | N/A |

#### Agentic AI - Google Workspace Project Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.7 (6 reviews) | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - Note-Taking Software

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | 8.7/10 | 64 |
| **Guru** | N/A | N/A |

#### Time Tracking

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | Not enough data | 8.7 (51 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | Not enough data | Not enough data | 9.5 (55 reviews) | Not enough data | 
| **Billable Time Rate Management** | Not enough data | Not enough data | 8.4 (49 reviews) | Not enough data | 

#### Client Invoicing

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | Not enough data | 7.8 (42 reviews) | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 7.4 (38 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | Not enough data | Not enough data | 8.1 (42 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Time Tracking** | Not enough data | Not enough data | 9.1 (49 reviews) | Not enough data | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Business Tool Integration** | Not enough data | Not enough data | 8.9 (48 reviews) | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 9.1 (53 reviews) | Not enough data | 
| **Automated Reminders** | Not enough data | Not enough data | 9.2 (54 reviews) | Not enough data | 
| **Policy Compliance Management** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.4 (53 reviews) | Not enough data | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.1 (49 reviews) | Not enough data | 
| **APIs / Integration** | Not enough data | Not enough data | 8.5 (38 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.4 (52 reviews) | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 9.1 (43 reviews) | Not enough data | 
| **Offline** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Helpjuice** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Helpjuice (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Hive (18):** [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Work Management Software](https://www.g2.com/categories/work-management), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Strategy And Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Online Proofing Software](https://www.g2.com/categories/online-proofing), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Google Workspace Project Management Software](https://www.g2.com/categories/google-workspace-project-management), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Task Management Software](https://www.g2.com/categories/task-management-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Guru (7):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Knowledge Base Software | Helpjuice | Hive | Guru | 
|---|---|---|---|---|
| **Small-Business** | 43.3% | 39.2% | 62.1% | 14.2% | 
| **Mid-Market** | 46.7% | 48.8% | 27.2% | 56.5% | 
| **Enterprise** | 10.0% | 12.0% | 10.7% | 29.3% | 

### By Industry

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Helpjuice

- **Computer Software:** 24.3%
- **Information Technology and Services:** 12.0%
- **Telecommunications:** 4.8%
- **Hospital & Health Care:** 2.9%
- **Financial Services:** 2.7%
- **Consumer Services:** 2.7%
- **Marketing and Advertising:** 2.4%
- **Non-Profit Organization Management:** 2.4%
- **Primary/Secondary Education:** 1.6%
- **Education Management:** 1.6%
- **Other:** 42.7%

#### Hive

- **Marketing and Advertising:** 23.1%
- **Information Technology and Services:** 7.2%
- **Computer Software:** 5.6%
- **Non-Profit Organization Management:** 4.5%
- **Consumer Services:** 3.9%
- **Higher Education:** 3.4%
- **Financial Services:** 2.3%
- **Graphic Design:** 2.0%
- **Real Estate:** 2.0%
- **Accounting:** 1.9%
- **Other:** 44.0%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (513 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4349 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)

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- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)

---
## Top Discussions

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Helpjuice

No discussions available for this product.

### Hive

- Title: [Can I control who sees what in my Hive workspace?](https://www.g2.com/discussions/permissions) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Admins can have complete control over what messaging groups and projects a person can view. If someone is not added as a member of a project, it is..."
- Title: [Do you have the ability to chat with colleagues?](https://www.g2.com/discussions/chat-9621207b-81b3-4782-8cbc-6cebf6278b2e) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We do offer chat! You can either use our built-in Hive messenger or you can integrate with Slack. They are both accessible right from our simple dashboard."
- Title: [how do I assign tasks to other people to pass on specific dates and repeat themselves?](https://www.g2.com/discussions/how-do-i-assign-tasks-to-other-people-to-pass-on-specific-dates-and-repeat-themselves) — 1 comment, 1 upvote
  > **Top comment:** "You can navigate to add date inside the task setup and click on Set recurring to establish how often that will repeat."
- Title: [How can I automate time estimates to generate a minimum commitment time?](https://www.g2.com/discussions/51543-how-can-i-automate-time-estimates-to-generate-a-minimum-commitment-time) — 1 comment, 1 upvote
  > **Top comment:** "Hi Madelaine,

I am the Community Coordinator at Hive. I looked into your question, and it doesn't look like there is a way to automate time estimates..."
- Title: [Can I import projects from my old tools into Hive?](https://www.g2.com/discussions/import) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Hive allows you to import projects from Trello, Asana, and Basecamp. You can also import formatted excel spreadsheets of your projects. That way, you..."

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-helpjuice-vs-hive-hive-hive-vs-guru)