# ProProfs Knowledge Base Software, Fin, LivePerson vs LiveChat Comparison

| | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 30 | 3,855 | 207 | 808 | 
| **Largest Market Segment** | Mid-Market (46.7% of reviews) | Small-Business (58.3% of reviews) | Mid-Market (43.3% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | $1,080.00 Per Year | $0.99 1 Outcome | Contact Us | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### ProProfs Knowledge Base Software

**Not enough data**

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.2 (22 reviews) | 8.7 (2904 reviews) | 8.5 (167 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 9.5 (22 reviews) | 8.9 (2935 reviews) | 8.4 (169 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 8.9 (11 reviews) | 8.4 (1532 reviews) | 8.0 (95 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 9.0 (10 reviews) | 8.6 (1360 reviews) | 8.1 (79 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.3 (21 reviews) | 8.6 (2798 reviews) | 8.3 (165 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (10 reviews) | 8.8 (1355 reviews) | 8.0 (81 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.4 (19 reviews) | 8.8 (2753 reviews) | 5.6 (163 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.5/10 | 1908 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (1105 reviews) ✓ Verified | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (1126 reviews) ✓ Verified | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | 8.7 (1103 reviews) ✓ Verified | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | 8.6 (1154 reviews) ✓ Verified | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | 8.3 (682 reviews) ✓ Verified | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (1139 reviews) ✓ Verified | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.8 (1064 reviews) ✓ Verified | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.6 (966 reviews) ✓ Verified | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (249 reviews) | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (250 reviews) | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (62 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.3 (62 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.9 (62 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (895 reviews) ✓ Verified | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (1095 reviews) ✓ Verified | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (1271 reviews) ✓ Verified | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.3 (813 reviews) | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.6 (525 reviews) | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (723 reviews) ✓ Verified | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.2 (1270 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (826 reviews) ✓ Verified | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.7 (791 reviews) ✓ Verified | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.1 (1019 reviews) ✓ Verified | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (1019 reviews) ✓ Verified | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Sequencing** | Not enough data | 8.8 (383 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI** | Not enough data | 8.1 (363 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 9.3 (478 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | 8.5 (327 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Channels

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Social Media** | Not enough data | 8.0 (293 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Website** | Not enough data | 9.0 (438 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | 7.9 (207 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | 7.3 (121 reviews) | Not enough data | Not enough data | 
| **Other** | Not enough data | 8.1 (229 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customers

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Targeting** | Not enough data | 8.8 (428 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Profiles** | Not enough data | 8.6 (432 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Analytics** | Not enough data | 8.2 (436 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | 8.3 (387 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | 8.2 (379 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Administration

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### User Analysis

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Survey Implementation** | Not enough data | 8.6 (140 reviews) | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | 8.4 (157 reviews) | Not enough data | Not enough data | 

#### User Support

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **User Segmentation** | Not enough data | 9.1 (167 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | 8.1 (119 reviews) | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | 8.8 (151 reviews) | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.9 (136 reviews) | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (146 reviews) | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Call Analytics

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Channels

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.8 (230 reviews) | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | 8.3 (219 reviews) | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Design

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Personalization** | Not enough data | 8.7 (231 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | 8.7 (223 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.6 (216 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.3 (86 reviews) | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Productivity Tools

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Notes** | Not enough data | 8.8 (129 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | 8.3 (126 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | 8.2 (121 reviews) | Not enough data | Not enough data | 
| **Workflows** | Not enough data | 8.7 (124 reviews) | Not enough data | Not enough data | 
| **Templates** | Not enough data | 8.8 (124 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.5 (124 reviews) | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | 8.7 (125 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Trends** | Not enough data | 8.2 (111 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | 8.2 (120 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | 8.2 (120 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (27 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.7 (27 reviews) | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Knowledge Pages

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Templates** | 8.3 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Versioning and Version History** | 9.2 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Page Analytics** | 8.9 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Permissions** | 9.4 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.2 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Notifications** | 9.4 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |
| **LivePerson** | 8.4/10 | 70 |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 9.1 (84 reviews) | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.0 (88 reviews) | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (84 reviews) | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.7 (61 reviews) | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | 8.1 (63 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 8.7 (63 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Conversation Editor** | Not enough data | 9.1 (81 reviews) | 8.6 (55 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.8 (83 reviews) | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 9.1 (84 reviews) | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.5 (65 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | 8.7 (67 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (51 reviews) | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |
| **LivePerson** | 8.7/10 | 26 |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customization** | Not enough data | 8.8 (600 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Control** | Not enough data | 8.8 (589 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.0 (591 reviews) | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 8.8 (559 reviews) | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | 8.6 (479 reviews) | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Live chat** | Not enough data | 9.5 (620 reviews) | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.9 (585 reviews) | 9.0 (13 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.8 (579 reviews) | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.7 (564 reviews) | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | Not enough data | 8.3 (420 reviews) | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (529 reviews) | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.8 (584 reviews) | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.4 (143 reviews) | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.7/10 | 1235 |
| **LivePerson** | 8.2/10 | 26 |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 8.7 (1059 reviews) | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.7 (839 reviews) | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.7 (858 reviews) | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 9.0 (779 reviews) | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (859 reviews) | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.7 (902 reviews) | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.5 (520 reviews) | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.9 (816 reviews) | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.4 (156 reviews) | 8.7 (10 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |
| **LivePerson** | 8.7/10 | 19 |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Text** | Not enough data | 8.6 (202 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Speech** | Not enough data | 7.4 (185 reviews) | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 9.0 (214 reviews) | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.4 (211 reviews) | 9.2 (10 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.3 (208 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.5 (198 reviews) | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Learning** | Not enough data | 8.5 (201 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Language** | Not enough data | 8.6 (193 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.5 (205 reviews) | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 8.6/10 | 1837 |
| **LivePerson** | 8.1/10 | 45 |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (297 reviews) | 7.6 (9 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (295 reviews) | 8.0 (9 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.8 (9 reviews) | Feature Not Available | 

#### Communication

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (1445 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (1454 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (1194 reviews) ✓ Verified | 7.2 (19 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | Not enough data | 9.1 (1359 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (595 reviews) | 8.4 (15 reviews) ✓ Verified | 8.3 (30 reviews) | 

####  Internal Use

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customization ** | Not enough data | 8.2 (1270 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (1095 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.2 (1043 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (1252 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.9 (1321 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (1289 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Fin** | 8.2/10 | 760 |
| **LivePerson** | 8.1/10 | 21 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (95 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (9 reviews) | 9.0 (663 reviews) | 8.3 (16 reviews) | Not enough data | 
| **Searchable Articles** | 8.8 (8 reviews) | 8.9 (658 reviews) | 8.0 (9 reviews) | Not enough data | 
| **Community Forums** | 7.1 (7 reviews) | Feature Not Available | 7.5 (8 reviews) | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.2 (493 reviews) | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.4 (542 reviews) | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Branding** | Not enough data | 8.7 (534 reviews) | 7.9 (12 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.8 (545 reviews) | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.4 (486 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.6 (527 reviews) | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (47 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (47 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (48 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (50 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.5 (48 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.6 (48 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 9.1/10 | 99 |
| **LivePerson** | 7.8/10 | 13 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Mentions** | Not enough data | 9.3 (89 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | Not enough data | 9.0 (87 reviews) | 7.6 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | 9.6 (90 reviews) | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Email** | Not enough data | 9.4 (90 reviews) | 7.4 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 8.8 (88 reviews) | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.5 (92 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.4 (82 reviews) | 7.8 (6 reviews) | Not enough data | 
| **Text** | Not enough data | 8.8 (84 reviews) | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Surveys** | Not enough data | 9.1 (86 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.2 (88 reviews) | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.8 (83 reviews) | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (83 reviews) | 8.1 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 7.2/10 | 17 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (17 reviews) | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Automation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Knowledge Base

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | 7.9/10 | 271 |
| **LivePerson** | 9.2/10 | 23 |
| **LiveChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.9 (197 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 7.9 (205 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.8 (167 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (195 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 8.0 (161 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.5 (158 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 7.9 (161 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 7.9 (175 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.6 (203 reviews) | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.4 (201 reviews) | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 7.9 (165 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 7.2 (156 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (162 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 7.7 (165 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 7.3 (163 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.7 (166 reviews) | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Fin** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to ProProfs Knowledge Base Software (5):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Fin (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to LivePerson (16):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | ProProfs Knowledge Base Software | Fin | LivePerson | LiveChat | 
|---|---|---|---|---|
| **Small-Business** | 43.3% | 58.3% | 20.0% | 44.6% | 
| **Mid-Market** | 46.7% | 37.3% | 43.3% | 37.5% | 
| **Enterprise** | 10.0% | 4.4% | 36.7% | 18.0% | 

### By Industry

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.2%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (515 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4352 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

---
## Top Discussions

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-fin-vs-liveperson-vs-livechat)