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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (38.5% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Free
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing planseXo Platform
Star Rating
(93)4.3 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that eXo Platform excels in its "Social Features" with a rating of 9.5, making it a strong choice for organizations looking to enhance collaboration and community building. In contrast, ProProfs Knowledge Base Software, while still effective, has a slightly lower rating of 9.3 in this area.
- Reviewers mention that ProProfs Knowledge Base Software shines in "Ease of Use" with a score of 9.5, indicating a more user-friendly experience for new users compared to eXo Platform's score of 8.7. This could be a deciding factor for teams prioritizing quick onboarding.
- G2 users highlight the "Quality of Support" as a significant advantage for ProProfs, which received a score of 9.3. In comparison, eXo Platform's support quality is rated at 8.6, suggesting that ProProfs may provide more responsive and helpful customer service.
- Users on G2 report that eXo Platform's "Versioning and Version History" feature is highly rated at 9.2, which is crucial for teams needing to track changes over time. ProProfs, while effective, has a lower score of 8.5 in this area, indicating less robust version control capabilities.
- Reviewers mention that ProProfs Knowledge Base Software offers superior "Searchable Articles" with a score of 9.3, making it easier for users to find information quickly. eXo Platform's score of 8.9 suggests it may not be as efficient in this critical aspect of knowledge management.
- Users say that eXo Platform's "File Sharing" feature is rated at 8.8, which is beneficial for collaborative work environments. However, ProProfs Knowledge Base Software outperforms in "Link Sharing" with a score of 9.0, indicating a more seamless experience for sharing resources.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
eXo Platform
eXo Platform Community
Free
Free digital workplace software to build your project.
- https://trial.exoplatform.org/
Free Trial
ProProfs Knowledge Base Software
No trial information availableeXo Platform
Free Trial is available
Ratings
Meets Requirements
9.2
22
8.4
80
Ease of Use
9.5
22
8.7
80
Ease of Setup
8.9
11
8.5
40
Ease of Admin
9.0
10
8.2
40
Quality of Support
9.3
21
8.6
68
Has the product been a good partner in doing business?
8.8
10
8.3
35
Product Direction (% positive)
9.4
19
8.8
77
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and eXo Platform are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
eXo Platform is categorized as Enterprise Social Networking (ESN), Employee Intranet, and Employee Engagement
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eXo Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Information Technology and Services
36.6%
Computer Software
7.3%
Telecommunications
4.9%
Marketing and Advertising
3.7%
Writing and Editing
2.4%
Other
45.1%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
How can I try the product?
1 Comment
Official Response from eXo Platform
You can contact us to get a customized demo or a dedicated testing environment suited to your use cases.
You can also start by visiting our online community...Read more
Is your product cloud-based or on-premise?
1 Comment
Official Response from eXo Platform
You can install the product on-premise. Or, we can also host and manage your platform for you in the cloud. Both options are available for Enterprise,...Read more
Which services are included in the subscription price?
1 Comment
Official Response from eXo Platform
Support , maintenance, security advisory, cloud hosting as well as self-care services are included in the subscription price. Other services are purchased...Read more
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