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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$20.00 1 Per User/Month Billed Annually Per Year
Free
Prophet CRM
Star Rating
(194)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20.00 1 Per User/Month Billed Annually Per Year
Browse all 2 pricing plansZoho CRM
Star Rating
(2,825)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM offers a free entry-level price, making it accessible for small businesses, while Prophet CRM starts at $20.00, which may be a barrier for some users looking for budget-friendly options.
- Reviewers mention that Prophet CRM excels in quality of support with a score of 8.8, compared to Zoho CRM's 7.6, indicating that users may find more reliable assistance when using Prophet CRM.
- G2 users highlight that Zoho CRM has a slightly better ease of use rating (8.2) compared to Prophet CRM (8.0), suggesting that new users may find Zoho CRM more intuitive for everyday tasks.
- Users on G2 report that Prophet CRM shines in opportunity and pipeline management with a score of 8.5, while Zoho CRM scores 8.1, indicating that Prophet may provide more robust tools for managing sales opportunities.
- Reviewers say that Zoho CRM's email marketing features score 8.0, while Prophet CRM's email marketing capabilities are rated higher at 8.2, suggesting that Prophet may offer more effective tools for email campaigns.
- Users report that Prophet CRM has a stronger performance in lead qualification (8.8) compared to Zoho CRM (8.3), indicating that Prophet may provide better tools for identifying and nurturing potential leads.
Pricing
Entry-Level Pricing
Prophet CRM
Prophet Standard
$20.00
1 Per User/Month Billed Annually Per Year
Centralized Contact and Company Management
- • MS 365 Outlook Desktop Integrated
- • Signature Parsing (First Name, Last Name, Email)
- • Export views and lists into Excel
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Prophet CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.2
179
8.4
2,401
Ease of Use
8.0
178
8.3
2,415
Ease of Setup
7.3
84
7.9
1,186
Ease of Admin
8.1
84
8.0
1,001
Quality of Support
8.8
172
7.6
2,195
Has the product been a good partner in doing business?
8.7
84
8.0
977
Product Direction (% positive)
7.7
176
8.0
2,338
Features by Category
Sales Force Automation
8.6
145
|
Verified
8.5
1615
|
Verified
Feature Not Available
8.3
866
|
Verified
8.5
130
|
Verified
8.2
1539
|
Verified
8.3
131
|
Verified
8.2
1615
|
Verified
8.0
74
|
Verified
7.8
1179
|
Verified
8.4
129
|
Verified
8.4
661
|
Verified
7.7
62
|
Verified
7.9
1210
|
Verified
8.2
68
|
Verified
8.0
1199
|
Verified
8.4
96
|
Verified
8.2
1311
|
Verified
Marketing Automation
8.2
85
|
Verified
8.0
1328
|
Verified
8.3
63
|
Verified
7.9
1291
|
Verified
8.4
100
|
Verified
8.3
1509
|
Verified
8.1
55
|
Verified
7.9
1117
|
Verified
Customer Support
8.4
92
|
Verified
8.0
1191
|
Verified
8.3
90
7.9
1194
|
Verified
8.4
94
7.9
1228
|
Verified
8.2
78
|
Verified
7.7
1062
|
Verified
8.4
72
|
Verified
8.0
1104
|
Verified
Reporting & Analytics
8.1
118
|
Verified
8.2
1490
|
Verified
8.2
111
|
Verified
8.2
1547
|
Verified
8.5
79
|
Verified
8.1
1046
|
Verified
Mobile & Social
Feature Not Available
8.1
1074
|
Verified
Feature Not Available
8.0
1085
|
Verified
6.7
64
|
Verified
8.0
1190
|
Verified
Platform
8.1
65
|
Verified
8.1
851
|
Verified
8.0
61
|
Verified
8.1
822
|
Verified
8.5
70
|
Verified
8.4
853
|
Verified
8.3
9
8.1
645
|
Verified
8.3
32
|
Verified
7.8
545
|
Verified
8.1
53
8.1
714
|
Verified
8.1
71
|
Verified
8.4
834
|
Verified
8.3
51
|
Verified
8.1
656
|
Verified
Integration
8.1
65
|
Verified
8.3
645
|
Verified
8.6
30
8.1
626
|
Verified
8.0
28
8.0
593
|
Verified
Generative AI
8.3
5
8.2
177
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
59
Not enough data
8.3
55
Not enough data
8.3
60
Pricing
Not enough data
8.0
62
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
56
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
7.6
16
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
59
|
Verified
Not enough data
8.7
57
Not enough data
8.7
44
Platform
Not enough data
8.7
63
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
8.7
61
|
Verified
Employee Features
Not enough data
8.9
64
|
Verified
Not enough data
8.7
66
|
Verified
Not enough data
8.8
66
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
69
Not enough data
8.7
70
Not enough data
8.8
70
Not enough data
8.8
70
Organization
Not enough data
8.6
71
Not enough data
8.4
70
Not enough data
8.5
70
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
72
Sales Analysis
Not enough data
8.4
66
Not enough data
8.4
70
Generative AI
Not enough data
8.0
25
Not enough data
7.9
25
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
159
Not enough data
8.8
155
Not enough data
8.3
145
Not enough data
8.1
140
Not enough data
8.8
153
Not enough data
8.8
152
Not enough data
8.5
147
Repeatability and Reportability
Not enough data
8.4
144
Not enough data
8.6
149
Not enough data
8.5
142
Not enough data
8.2
137
Not enough data
7.9
120
AI and Automation
Not enough data
8.2
146
Not enough data
8.4
145
Not enough data
8.2
139
Not enough data
8.1
133
Not enough data
7.7
125
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
51
Not enough data
8.5
50
Not enough data
8.5
52
Contracts
Not enough data
8.4
50
Not enough data
8.2
47
Not enough data
8.4
50
Revenue
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
47
Platform Basics
Not enough data
8.3
94
Not enough data
8.5
89
Not enough data
8.5
93
Not enough data
8.3
85
Not enough data
8.7
53
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.7
73
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Feature Not Available
8.2
151
|
Verified
8.1
6
8.3
158
|
Verified
Feature Not Available
8.0
150
|
Verified
Feature Not Available
8.4
159
|
Verified
Personalization
Feature Not Available
8.5
175
|
Verified
Feature Not Available
8.6
176
|
Verified
7.7
13
8.6
182
|
Verified
6.9
9
8.4
169
|
Verified
Administrative
8.8
8
8.5
167
|
Verified
Feature Not Available
8.5
171
|
Verified
7.7
5
8.3
159
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
135
Not enough data
8.3
141
Not enough data
8.4
142
Customizations
Not enough data
8.7
146
Not enough data
8.7
143
Not enough data
8.8
144
Not enough data
8.7
140
Not enough data
8.6
145
Generative AI
Not enough data
7.6
58
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
142
Not enough data
8.4
146
Not enough data
8.2
139
Not enough data
8.6
151
Not enough data
8.5
142
Predictive Analytics
Not enough data
8.5
143
Not enough data
8.3
135
Not enough data
8.0
121
Not enough data
8.1
127
Sales Management
Not enough data
8.5
150
Not enough data
8.3
128
Not enough data
8.5
141
Not enough data
8.8
148
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Prophet CRM and Zoho CRM are categorized as CRM, Email Tracking, and Sales Performance Management
Unique Categories
Prophet CRM has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Prophet CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
6.7%
Construction
5.7%
Electrical/Electronic Manufacturing
4.1%
Real Estate
3.6%
Machinery
3.6%
Other
76.2%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
Prophet CRM has no discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
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AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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