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At a Glance
Market Segments
Enterprise (42.0% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Prolific
Star Rating
(232)4.6 out of 5
Market Segments
Enterprise (42.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProlificUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support, scoring 9.0, with many reviewers mentioning responsive customer service and helpful resources, while Prolific's support, at 7.8, is noted to be slower in response times.
- Reviewers mention that UserTesting's Video Snippets feature, scoring 8.7, is highly praised for its ease of use and effectiveness in capturing user feedback, whereas Prolific's Video Snippets, scoring only 5.6, is seen as lacking in functionality and user-friendliness.
- Users on G2 highlight that UserTesting's Analytics capabilities, with a score of 7.7, provide comprehensive insights that help in decision-making, while Prolific's analytics, scoring 7.0, are considered basic and less informative.
- Reviewers say that UserTesting's Ease of Admin, scoring 8.7, is a standout feature, making it simple for teams to manage projects, while Prolific's score of 9.1 indicates a slightly better experience, but users mention that it lacks some advanced administrative features.
- Users say that UserTesting's Recruitment Pool, scoring 8.1, is robust and diverse, allowing for targeted user testing, while Prolific's score of 8.2 is slightly higher, with reviewers noting its unique participant demographics as a key advantage.
- G2 users report that UserTesting's Product Direction, with a score of 8.1, shows a commitment to continuous improvement, while Prolific's score of 8.7 reflects a more positive outlook from users regarding future updates and feature enhancements.
Pricing
Entry-Level Pricing
Prolific
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Prolific
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
182
8.6
599
Ease of Use
8.9
186
8.4
630
Ease of Setup
8.8
110
8.6
295
Ease of Admin
9.1
34
8.7
231
Quality of Support
7.8
152
9.0
522
Has the product been a good partner in doing business?
9.4
32
8.8
226
Product Direction (% positive)
8.7
182
8.1
589
Features by Category
User Response Methods
8.8
154
7.6
317
|
Verified
5.6
126
8.7
374
|
Verified
5.4
122
8.7
296
|
Verified
5.7
124
7.1
182
|
Verified
7.2
135
8.2
351
|
Verified
Participant Selection
6.7
129
7.4
127
4.8
118
5.6
82
5.5
118
6.9
108
8.2
143
8.1
375
|
Verified
Insights
7.0
127
7.7
344
|
Verified
6.8
132
7.7
312
|
Verified
6.5
126
7.4
312
|
Verified
Generative AI
5.8
74
6.7
84
Functionality
8.6
22
Not enough data
7.4
20
Not enough data
7.6
21
Not enough data
7.2
20
Not enough data
6.9
20
Not enough data
Admin
6.7
19
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Quality
8.1
9
Not enough data
7.4
7
Not enough data
8.3
9
Not enough data
7.9
8
Not enough data
Automation
5.3
6
Not enough data
5.0
6
Not enough data
Image Annotation
4.4
6
Not enough data
5.3
5
Not enough data
4.7
5
Not enough data
5.7
5
Not enough data
Natural Language Annotation
6.7
6
Not enough data
7.2
6
Not enough data
5.8
6
Not enough data
Speech Annotation
5.3
5
Not enough data
5.7
5
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Prolific and UserTesting are categorized as User Research
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Prolific
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Research
40.9%
Higher Education
37.8%
Education Management
5.7%
Mental Health Care
1.6%
Marketing and Advertising
1.6%
Other
12.4%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Prolific has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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