Compare Progress Chef and ServiceNow IT Service Management 
Featured Products
At a Glance
Market Segments
Mid-Market (41.4% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Progress Chef
Star Rating
(102)4.2 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Progress ChefServiceNow IT Service Management
Star Rating
(1,842)4.5 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in automating workflows, significantly reducing manual tasks like incident management and approvals. Users appreciate how this automation minimizes delays and human errors, making it a robust choice for organizations looking to streamline their IT processes.
- Users say that Progress Chef offers a unique approach to configuration management, with features that allow for easy server configuration in bulk. Reviewers highlight its user-friendly interface and effective customer support, making it a solid option for teams in the culinary field or those managing multiple servers.
- According to verified reviews, ServiceNow's user interface is praised for its intuitive design, which enhances the overall user experience. The dashboard's ability to support IT operations in a predictable and scalable manner is a significant advantage for enterprises managing complex IT environments.
- Reviewers mention that while Progress Chef is easy to use, it may not fully meet the specific workflow needs of all users, with some noting configuration challenges. This could be a consideration for teams that require highly tailored solutions.
- G2 reviewers highlight the recent AI integration in ServiceNow, which allows for quick summarization of ticket progress. This feature not only saves time but also boosts productivity, making it a compelling choice for organizations focused on efficiency.
- Users report that both products have strong support systems, but ServiceNow's quality of support is slightly more favorable, with users noting its effectiveness in resolving issues quickly. This can be crucial for businesses that rely on timely assistance to maintain their IT operations.
Pricing
Entry-Level Pricing
Progress Chef
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Progress Chef
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.8
87
8.9
875
Ease of Use
7.6
87
8.5
1,307
Ease of Setup
7.3
59
8.2
704
Ease of Admin
8.0
52
8.6
322
Quality of Support
7.9
77
8.6
942
Has the product been a good partner in doing business?
8.7
44
8.9
317
Product Direction (% positive)
7.6
82
8.8
871
Features by Category
Administration
Not enough data
9.1
310
|
Verified
Not enough data
8.7
251
|
Verified
Not enough data
8.8
305
|
Verified
Service Desk
Not enough data
9.4
369
|
Verified
Not enough data
9.3
309
|
Verified
Not enough data
9.1
345
|
Verified
Management
Not enough data
8.9
300
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.7
235
|
Verified
Not enough data
8.9
235
|
Verified
Not enough data
8.4
218
Functionality
Not enough data
9.5
378
|
Verified
Not enough data
8.7
226
Not enough data
8.7
230
|
Verified
Not enough data
9.0
319
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.5
50
Not enough data
7.5
45
Not enough data
8.7
114
Not enough data
7.5
45
Not enough data
7.4
47
Not enough data
7.2
48
Not enough data
7.6
48
Administration
8.8
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
8.2
20
Not enough data
Automation
8.7
19
Not enough data
8.2
18
Not enough data
8.9
19
Not enough data
8.7
19
Not enough data
IT Management
8.2
19
Not enough data
8.8
20
Not enough data
8.1
18
Not enough data
Security
8.3
9
Not enough data
8.3
8
Not enough data
8.1
9
Not enough data
7.1
8
Not enough data
Compliance
8.1
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
Administration
8.3
9
Not enough data
8.1
8
Not enough data
7.6
7
Not enough data
Functionality
8.6
12
Not enough data
9.0
12
Not enough data
8.3
12
Not enough data
Management
8.3
10
Not enough data
7.2
12
Not enough data
9.2
12
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
225
|
Verified
Not enough data
9.1
238
|
Verified
Not enough data
9.1
245
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
246
|
Verified
Not enough data
9.0
248
Not enough data
8.7
231
|
Verified
Generative AI
Not enough data
8.3
107
Not enough data
8.3
123
Agentic AI - Incident Management
Not enough data
7.3
27
Not enough data
7.4
28
Not enough data
8.0
32
Not enough data
7.4
26
Not enough data
7.8
26
Not enough data
7.7
28
Not enough data
7.7
28
Functionality
8.7
9
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
Not enough data
Management
8.9
9
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Agentic AI - Continuous Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
323
Not enough data
9.0
319
Not enough data
9.1
323
Not enough data
8.8
314
Not enough data
8.8
302
Reporting
Not enough data
8.8
319
Not enough data
8.7
286
Not enough data
8.5
178
Access & Usability
Not enough data
8.0
239
Not enough data
8.8
304
Not enough data
8.5
262
Not enough data
8.8
167
Agentic AI - Service Desk
Not enough data
8.0
22
Not enough data
8.0
20
Not enough data
8.9
32
Not enough data
7.9
19
Not enough data
8.4
18
Not enough data
7.8
20
Not enough data
7.9
20
Categories
Categories
Shared Categories
Progress Chef and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
Progress Chef is categorized as Cloud Infrastructure Automation, Continuous Delivery, Continuous Integration, Build Automation, and Cloud Compliance
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
Progress Chef
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.3%
Computer Software
13.1%
Retail
6.1%
Computer & Network Security
5.1%
Financial Services
5.1%
Other
41.4%
Information Technology and Services
25.1%
Hospital & Health Care
7.2%
Computer Software
6.7%
Financial Services
5.7%
Insurance
3.4%
Other
51.8%
Alternatives
Discussions
Progress Chef has no discussions with answers
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
What is the ServiceNow now platform?
2 Comments
PN
Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees...Read more
What features of ITIL are utilized by the ServiceNow platform?
1 Comment
VS
Following are some of the advantages of using ServiceNow ITIL:
It allows us to develop an evident capability model that coordinates with enterprise...Read more
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