# Process Street vs Totango Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Totango excels in integration capabilities, particularly with Salesforce, allowing for seamless updates that enhance user convenience. Users appreciate how this integration helps them track customer health and engagement without juggling multiple tools.
- **Users say** that Process Street stands out for its customizable workflows and automated checklists, which help teams stay organized and on track. Reviewers highlight the ability to create detailed step-by-step guides, making it easier for employees to follow processes accurately.
- **According to verified reviews** , Totango's user-friendliness is a significant advantage, with many users noting the intuitive dashboards that provide clear visibility into customer accounts and tasks. This simplicity aids in managing customer success activities effectively.
- **Reviewers mention** that Process Street's conditional logic feature is a game-changer for creating dynamic workflows. This flexibility allows teams to adapt processes as needed, ensuring that the system remains relevant and efficient over time.
- **G2 reviewers highlight** that while Totango has a solid overall satisfaction score, it faces challenges in setup and administration compared to Process Street, which is praised for its straightforward implementation and ease of use, making it a preferred choice for small businesses.
- **Users report** that Process Street's quality of support is notably higher, with many praising the responsiveness and helpfulness of the support team. This level of service contributes to a smoother user experience, especially for teams that require ongoing assistance.



| | Process Street | Totango | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 463 | 1,150 | 
| **Largest Market Segment** | Small-Business (71.3% of reviews) | Mid-Market (57.0% of reviews) | 
| **Entry Level Price** | Free Trial Per Month | Contact Us Per Year | 

---
## Top Pros & Cons

### Process Street

Pros:
- Ease of Use (81 reviews)
- Efficiency (44 reviews)

Cons:
- Learning Curve (23 reviews)
- Learning Difficulty (21 reviews)

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

---
## Ratings Comparison
| Rating | Process Street | Totango | 
|---|---|---|
  | **Meets Requirements** | 8.9 (354 reviews) | 8.3 (970 reviews) | 
  | **Ease of Use** | 8.8 (360 reviews) | 8.2 (984 reviews) | 
  | **Ease of Setup** | 8.7 (226 reviews) | 7.4 (494 reviews) | 
  | **Ease of Admin** | 8.8 (210 reviews) | 7.8 (362 reviews) | 
  | **Quality of Support** | 9.1 (283 reviews) | 8.4 (816 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (193 reviews) | 8.6 (361 reviews) | 
  | **Product Direction (% positive)** | 8.7 (337 reviews) | 8.7 (946 reviews) | 

---
## Pricing

### Process Street

#### Entry-Level Pricing

Plan: Startup

Price: Free Trial Per Month

Key Features:
- Discounted plan for Startups

[Browse all 3 editions](https://www.g2.com/products/process-street/pricing)

#### Free Trial

Yes

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 7.9/10 | 822 |

#### Customer Information

| Feature | Process Street | Totango | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.2 (775 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.4 (753 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (748 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 7.7 (639 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.5 (759 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.0 (697 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 7.3 (569 reviews) ✓ Verified | 

#### Predictions

| Feature | Process Street | Totango | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.8 (667 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.1 (634 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 7.9 (674 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.6 (495 reviews) ✓ Verified | 

#### Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.0 (756 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.7 (692 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.9 (690 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.0 (701 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 7.9 (726 reviews) ✓ Verified | 
| **Customization** | Not enough data | 7.9 (717 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.3 (710 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.5 (632 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.2 (742 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (710 reviews) ✓ Verified | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (53 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (51 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (52 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 6.8/10 | 63 |

#### User Analysis

| Feature | Process Street | Totango | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.1 (50 reviews) | 
| **Data Analysis** | Not enough data | 7.0 (55 reviews) | 

#### User Support

| Feature | Process Street | Totango | 
|---|---|---|
| **User Segmentation** | Not enough data | 7.9 (55 reviews) | 
| **Multi-Language Support** | Not enough data | 6.9 (39 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Feature Not Available | 

#### Walkthrough Type

| Feature | Process Street | Totango | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | 6.6 (41 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Integration** | Not enough data | 7.1 (7 reviews) | 
| **Communications** | Not enough data | 6.4 (7 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Analytics** | Not enough data | 6.2 (7 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Customer self-service** | Not enough data | 7.1 (7 reviews) | 
| **In-app guidance** | Not enough data | 5.8 (8 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.5/10 | 139 |
| **Totango** | N/A | N/A |

#### Setup

| Feature | Process Street | Totango | 
|---|---|---|
| **Activities** | 8.6 (111 reviews) | Not enough data | 
| **Flows** | 8.9 (123 reviews) | Not enough data | 
| **Dependencies** | 8.5 (102 reviews) | Not enough data | 
| **Notifications** | 8.6 (109 reviews) | Not enough data | 

#### Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Updates** | 8.9 (102 reviews) | Not enough data | 
| **Audit Trail** | 8.6 (83 reviews) | Not enough data | 
| **Integration** | 8.6 (86 reviews) | Not enough data | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | 7.6 (47 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Compliance

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Platform Basics

| Feature | Process Street | Totango | 
|---|---|---|
| **Interoperability** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Process Street | Totango | 
|---|---|---|
| **Visualization** | Not enough data | Not enough data | 
| **Platform Search** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Process Street | Totango | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 7.6/10 | 224 |

#### Data Sourcing

| Feature | Process Street | Totango | 
|---|---|---|
| **Data Enrichment** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Expandability** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Content Marketing** | Not enough data | 7.1 (110 reviews) | 
| **Multiple Devices** | Not enough data | 7.6 (113 reviews) | 

#### Intelligence

| Feature | Process Street | Totango | 
|---|---|---|
| **Marketing Metrics** | Not enough data | Feature Not Available | 
| **Predictive Modeling** | Not enough data | 7.2 (157 reviews) ✓ Verified | 
| **Recommendation Engine** | Not enough data | Feature Not Available | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.7/10 | 139 |
| **Totango** | N/A | N/A |

#### Task Tracking

| Feature | Process Street | Totango | 
|---|---|---|
| **Activity Feed** | 8.8 (104 reviews) | Not enough data | 
| **Task Schedules** | 8.8 (110 reviews) | Not enough data | 
| **Comments** | 9.0 (113 reviews) | Not enough data | 

#### Checklist Options

| Feature | Process Street | Totango | 
|---|---|---|
| **Templates** | 8.7 (113 reviews) | Not enough data | 
| **Native Forms** | 8.7 (93 reviews) | Not enough data | 
| **Downloadable Manuals** | 8.5 (75 reviews) | Not enough data | 

#### Software Availability

| Feature | Process Street | Totango | 
|---|---|---|
| **Integrations** | 8.6 (100 reviews) | Not enough data | 
| **Permissions** | 8.9 (104 reviews) | Not enough data | 
| **Mobile Application** | 7.6 (73 reviews) | Not enough data | 
| **Desktop Application** | 9.0 (104 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 7.7/10 | 92 |

#### Sales Team

| Feature | Process Street | Totango | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.4 (68 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 
| **Playbooks** | Not enough data | 7.6 (74 reviews) | 

#### Intelligence

| Feature | Process Street | Totango | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | 
| **Smart Content** | Not enough data | 6.8 (62 reviews) | 

#### Mapping

| Feature | Process Street | Totango | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | Feature Not Available | 
| **Stakeholder Roles** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | 
| **Decision Making** | Not enough data | 7.9 (8 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 7.7/10 | 192 |

#### Platform Basics

| Feature | Process Street | Totango | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (143 reviews) | 
| **Exporting** | Not enough data | 7.7 (146 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.2 (139 reviews) | 
| **Multiple Personas** | Not enough data | Feature Not Available | 
| **Data Analytics ** | Not enough data | 7.6 (132 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 8.1/10 | 270 |

#### Platform Basics

| Feature | Process Street | Totango | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | 8.4 (228 reviews) ✓ Verified | 
| **Journey Optimization** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Data

| Feature | Process Street | Totango | 
|---|---|---|
| **Journey Reporting** | Not enough data | 8.0 (221 reviews) ✓ Verified | 
| **Trends Reporting** | Not enough data | 7.9 (222 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (242 reviews) ✓ Verified | 
| **Advanced Data Filtering** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Process Street | Totango | 
|---|---|---|
| **Journey Mapping** | Not enough data | 8.2 (219 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 7.9 (227 reviews) ✓ Verified | 
| **Automated Alerts** | Not enough data | 8.1 (199 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | 

### Quality Management (QMS)

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Nonconformance

| Feature | Process Street | Totango | 
|---|---|---|
| **Conformance Records** | Not enough data | Not enough data | 
| **CAPA** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Quality system

| Feature | Process Street | Totango | 
|---|---|---|
| **Document Control** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 
| **Analytics and Reports** | Not enough data | Not enough data | 

#### Risk Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Assessments** | Not enough data | Not enough data | 
| **Operational Risk** | Not enough data | Not enough data | 
| **Supplier Evaluation** | Not enough data | Not enough data | 

#### Inspection Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Corrective Actions** | Not enough data | Not enough data | 

#### Compliance

| Feature | Process Street | Totango | 
|---|---|---|
| **Standards & Regulations** | Not enough data | Not enough data | 
| **Permits** | Not enough data | Not enough data | 
| **Certifications** | Not enough data | Not enough data | 

#### Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Security & Privacy** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Flexibility** | Not enough data | Not enough data | 

#### Services

| Feature | Process Street | Totango | 
|---|---|---|
| **Implementation** | Not enough data | Not enough data | 
| **Training & Learning** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Professional Services** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | 7.8/10 | 126 |

#### Analytics

| Feature | Process Street | Totango | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.1 (101 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.2 (95 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Feature Not Available | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Process Street | Totango | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.0 (90 reviews) | 
| **Multilanguage Support** | Not enough data | Feature Not Available | 
| **Multiple Branding Support** | Not enough data | 7.6 (76 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (51 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (52 reviews) | 

#### Agentic AI - Experience Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (8 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Responses

| Feature | Process Street | Totango | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Process Street | Totango | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Process Street | Totango | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Process Street | Totango | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.2/10 | 16 |
| **Totango** | N/A | N/A |

#### Development Tools

| Feature | Process Street | Totango | 
|---|---|---|
| **Drag-and-drop Form Builder** | 9.0 (14 reviews) | Not enough data | 
| **API Builder** | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | 9.1 (13 reviews) | Not enough data | 

#### Field Tools

| Feature | Process Street | Totango | 
|---|---|---|
| **OCR** | 6.9 (6 reviews) | Not enough data | 
| **GPS & Time Stamps** | 7.9 (12 reviews) | Not enough data | 
| **Barcode and Signature Capture** | 7.4 (12 reviews) | Not enough data | 
| **Image and Video Capture** | 7.5 (16 reviews) | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Embedded Work Instructions** | 8.9 (16 reviews) | Not enough data | 

#### Back Office Tools

| Feature | Process Street | Totango | 
|---|---|---|
| **Report Formatting** | 7.6 (14 reviews) | Not enough data | 
| **Roles and Permissions** | 9.0 (14 reviews) | Not enough data | 
| **Analytics Dashboards** | 8.1 (13 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.6/10 | 113 |
| **Totango** | 8.1/10 | 243 |

#### Onboarding Setup

| Feature | Process Street | Totango | 
|---|---|---|
| **Workflows** | 9.2 (104 reviews) | 8.2 (221 reviews) | 
| **Templates** | 8.7 (97 reviews) | 7.9 (212 reviews) | 
| **Checklists** | 9.1 (102 reviews) | 8.0 (202 reviews) | 

#### Project Tracking

| Feature | Process Street | Totango | 
|---|---|---|
| **Monitoring** | 8.5 (88 reviews) | 8.2 (199 reviews) | 
| **Resources** | 8.3 (79 reviews) | Feature Not Available | 
| **Content** | 8.7 (88 reviews) | 8.0 (195 reviews) | 
| **Tasks** | 8.8 (97 reviews) | 8.4 (212 reviews) | 
| **Optimization** | 8.6 (88 reviews) | 8.0 (193 reviews) | 

#### Customer Engagement

| Feature | Process Street | Totango | 
|---|---|---|
| **Portal** | 8.1 (81 reviews) | 7.9 (188 reviews) | 
| **Engagement** | 8.4 (79 reviews) | 8.0 (204 reviews) | 
| **Branding** | 8.0 (75 reviews) | 7.7 (199 reviews) | 
| **Visibility** | 8.5 (81 reviews) | 8.3 (198 reviews) | 
| **Collaboration** | 8.4 (84 reviews) | Feature Not Available | 

### Audit Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Workflows - Audit Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Planning & Scheduling** | Not enough data | Not enough data | 

#### Documentation - Audit Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Templates & Forms** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 

#### Reporting & Analytics - Audit Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 
| **Audit Performance** | Not enough data | Not enough data | 
| **Industry Compliance** | Not enough data | Not enough data | 

### Policy Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform AI Features - Policy Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Reports** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

### Business Process Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.8/10 | 170 |
| **Totango** | N/A | N/A |

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Text Generation** | 8.6 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (12 reviews) | Not enough data | 

#### Process Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Process Overview** | 8.8 (149 reviews) | Not enough data | 
| **Process Analysis** | 8.3 (124 reviews) | Not enough data | 
| **Real-Time Process Monitoring** | 8.8 (135 reviews) | Not enough data | 
| **Unstructured Processes** | 8.2 (76 reviews) | Not enough data | 
| **API Connection** | 8.3 (63 reviews) | Not enough data | 
| **Intelligence** | 8.5 (72 reviews) | Not enough data | 
| **Document Approval** | 8.3 (64 reviews) | Not enough data | 

#### Customization

| Feature | Process Street | Totango | 
|---|---|---|
| **Document Generation** | 8.5 (98 reviews) | Not enough data | 
| **Process Design** | 9.1 (147 reviews) | Not enough data | 
| **Process Repository** | 9.0 (130 reviews) | Not enough data | 
| **No-Code App Development** | 9.2 (91 reviews) | Not enough data | 
| **Low-Code App Development** | 9.0 (75 reviews) | Not enough data | 

#### Collaboration

| Feature | Process Street | Totango | 
|---|---|---|
| **Permissions for Sharing** | 9.0 (140 reviews) | Not enough data | 
| **Data Unification** | 8.6 (105 reviews) | Not enough data | 
| **Accessibility** | 9.1 (137 reviews) | Not enough data | 
| **Process Routing** | 9.2 (130 reviews) | Not enough data | 

#### Agentic AI - Business Process Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Process Development

| Feature | Process Street | Totango | 
|---|---|---|
| **Process Routing** | 9.1 (82 reviews) | Not enough data | 

### Operational Risk Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Operational Risk Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Operational Risk Methodology** | Not enough data | Not enough data | 
| **Operational Risk Classification** | Not enough data | Not enough data | 
| **Operational Risk Identification** | Not enough data | Not enough data | 

#### Business Resilience

| Feature | Process Street | Totango | 
|---|---|---|
| **Business Continuity** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Process Street | Totango | 
|---|---|---|
| **AI Tasks** | Not enough data | Not enough data | 

#### Agentic AI - Operational Risk Management

| Feature | Process Street | Totango | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | 8.6/10 | 9 |
| **Totango** | N/A | N/A |

#### User Interface Design

| Feature | Process Street | Totango | 
|---|---|---|
| **WYSIWYG Editor** | 8.8 (8 reviews) | Not enough data | 
| **Customized Branding** | 8.1 (8 reviews) | Not enough data | 
| **App Templates** | 8.6 (7 reviews) | Not enough data | 
| **Workflow Management** | 9.3 (7 reviews) | Not enough data | 

#### Data Control

| Feature | Process Street | Totango | 
|---|---|---|
| **Data Migration** | 7.4 (7 reviews) | Not enough data | 
| **Data Synchronization** | 7.6 (7 reviews) | Not enough data | 
| **Data Security** | 9.2 (8 reviews) | Not enough data | 

#### Publishing

| Feature | Process Street | Totango | 
|---|---|---|
| **Application Deployment** | 8.3 (8 reviews) | Not enough data | 
| **Platform Compatibility** | 8.8 (7 reviews) | Not enough data | 
| **Lifecycle Management** | 9.5 (7 reviews) | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Process Street | Totango | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Knowledge Base

| Feature | Process Street | Totango | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Process Street | Totango | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Process Street | Totango | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Process Street | Totango | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Security Compliance

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Generative AI - Security Compliance

| Feature | Process Street | Totango | 
|---|---|---|
| **Predictive Risk** | Not enough data | Not enough data | 
| **Automated Documentation** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Process Street** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Process Street | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)

**Unique to Process Street (12):** [Business Process Management Software](https://www.g2.com/categories/business-process-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Policy Management Software](https://www.g2.com/categories/policy-management), [HR Compliance Software](https://www.g2.com/categories/hr-compliance), [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms), [Audit Management Software](https://www.g2.com/categories/audit-management), [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management), [Security Compliance Software](https://www.g2.com/categories/security-compliance), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation)

**Unique to Totango (8):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Process Street | Totango | 
|---|---|---|
| **Small-Business** | 71.3% | 22.3% | 
| **Mid-Market** | 23.4% | 57.0% | 
| **Enterprise** | 5.3% | 20.7% | 

### By Industry

#### Process Street

- **Real Estate:** 12.5%
- **Information Technology and Services:** 10.5%
- **Marketing and Advertising:** 9.1%
- **Computer Software:** 7.8%
- **Financial Services:** 6.0%
- **Accounting:** 3.8%
- **Internet:** 2.9%
- **Management Consulting:** 2.4%
- **Construction:** 2.2%
- **Insurance:** 1.8%
- **Other:** 41.0%

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

---
## Alternatives

### Alternatives to Process Street

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12423 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [ProcessMaker](https://www.g2.com/products/processmaker/reviews) — 4.3/5 stars (305 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15379 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Trainual](https://www.g2.com/products/trainual/reviews) — 4.7/5 stars (1032 reviews)
- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (835 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13639 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1510 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1357 reviews)

---
## Top Discussions

### Process Street

- Title: [What does Process Street do?](https://www.g2.com/discussions/what-does-process-street-do) — 2 comments
  > **Top comment:** "Allow you to manage work task in a clean an easily viewed space so that everyone within your organization can work together to get thing done, know who and..."
- Title: [How do you use Process streets?](https://www.g2.com/discussions/how-do-you-use-process-streets) — 2 comments, 1 upvote
  > **Top comment:** "Managing all business processes"
- Title: [Has anyone integrated with the CRM application, Insightly?](https://www.g2.com/discussions/has-anyone-integrated-with-the-crm-application-insightly) — 2 comments, 1 upvote
  > **Top comment:** "Sorry, we did not perform any integrations with this product!  Process Street is pretty pliable though, I would check with Insighlty to see how deep their..."
- Title: [What is a process checklist?](https://www.g2.com/discussions/what-is-a-process-checklist) — 1 comment
  > **Top comment:** "A process checklist is essentially a bulleted or numbered list of things you need to complete to achieve a business task. Sometimes things go in a..."
- Title: [Can tasks reflect if they affect another task?](https://www.g2.com/discussions/can-tasks-reflect-if-they-affect-another-task) — 1 comment, 2 upvotes
  > **Top comment:** "Hello, yes you can use our stop tasks or conditional logic features to control task behavior based on a previous task."

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/process-street-vs-totango)