# PwC vs Salesforce Customer Success Comparison --- ## AI Generated Summary - **G2 reviewers report** that Salesforce Customer Success excels in **responsiveness** , with users highlighting their quick replies and various communication channels. This proactive approach helps clients feel supported and understood, as they take the time to grasp workflow needs before offering tailored advice. - **Users say** that PricewaterhouseCoopers (PwC) offers a unique advantage through its **global expertise** , allowing clients to interact with industry experts across various fields. This exposure is often noted as unmatched, particularly for those seeking specialized knowledge. - **Reviewers mention** that Salesforce Customer Success has a higher overall satisfaction rating, reflecting their commitment to **customer-centric service**. Users appreciate the practical advice provided, which helps them maximize their use of Salesforce effectively. - **According to verified reviews** , PwC's implementation team is recognized for its **methodology and organization** , particularly in D365 F&O implementations. This structured approach is beneficial for clients looking for a well-coordinated implementation process. - **G2 reviewers highlight** that Salesforce Customer Success scores higher in **communication skills** , with users praising their clear and actionable suggestions. This clarity helps clients navigate their Salesforce experience more smoothly and effectively. - **Users report** that while PwC has a solid reputation, it has fewer recent reviews compared to Salesforce Customer Success, which may indicate a **less active user base** in the current market. This could affect the reliability of insights for potential buyers looking for up-to-date experiences. | | PwC | Salesforce Customer Success | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | | **Total Reviews** | 38 | 388 | | **Largest Market Segment** | Mid-Market (44.7% of reviews) | Mid-Market (46.3% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### PwC Pros: - Expertise (2 reviews) - Knowledge (2 reviews) ### Salesforce Customer Success Pros: - Helpful (37 reviews) - Customer Support (31 reviews) Cons: - Poor Customer Support (24 reviews) - Expensive (16 reviews) --- ## Ratings Comparison | Rating | PwC | Salesforce Customer Success | |---|---|---| | **Quality of Work** | 8.9 (30 reviews) | 9.0 (328 reviews) | | **Responsiveness** | 8.5 (31 reviews) | 9.0 (325 reviews) | | **Expertise of Team** | 8.8 (31 reviews) | 9.0 (327 reviews) | | **Execution Ability** | 8.4 (31 reviews) | 9.0 (324 reviews) | | **Communication Skills** | 8.5 (31 reviews) | 9.1 (323 reviews) | | **Professionalism** | 9.1 (31 reviews) | 9.4 (325 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (31 reviews) | 9.1 (129 reviews) | --- ## Pricing ### PwC #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Marketing Services | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Business Services | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Value-Added Resellers (VARs) | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Marketing Strategy | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Other Platform Features | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Notifications & Reminders** | Not enough data | Not enough data | | **Contract Database** | Not enough data | Not enough data | | **Contract Compliance** | Not enough data | Not enough data | | **Integrations / APIs** | Not enough data | Not enough data | | **E-Signature** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **PwC** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | PwC | Salesforce Customer Success | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Unique to PwC (27):** [Workday Consulting Services](https://www.g2.com/categories/workday-consulting-services), [Anaplan Partners](https://www.g2.com/categories/anaplan-partners), [Oracle Consulting Services](https://www.g2.com/categories/oracle-consulting-services), [Business Process Management (BPM) Services](https://www.g2.com/categories/business-process-management-bpm-services), [Robotic Process Automation (RPA) Consultancy Services ](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services), [Enterprise Performance Management (EPM) Consultants Providers](https://www.g2.com/categories/enterprise-performance-management-epm-consultants), [HR Analytics Consulting Providers](https://www.g2.com/categories/hr-analytics-consulting), [Auditing Services Providers](https://www.g2.com/categories/auditing-services), [Amazon Web Services Channel Partners ](https://www.g2.com/categories/amazon-web-services-channel-partners), [Quote-to-Cash Consulting Providers](https://www.g2.com/categories/quote-to-cash-consulting), [E-Commerce Development Companies](https://www.g2.com/categories/e-commerce-development), [User Experience (UX) Design Services Providers](https://www.g2.com/categories/user-experience-ux-design-services), [Pegasystems Consulting Providers](https://www.g2.com/categories/pegasystems-consulting), [Training & Development Companies](https://www.g2.com/categories/training-development), [Tax Services Providers](https://www.g2.com/categories/tax-services), [Financial Consulting Providers](https://www.g2.com/categories/financial-consulting), [Accounting Firms ](https://www.g2.com/categories/accounting-firms), [Marketing Strategy Agencies](https://www.g2.com/categories/marketing-strategy), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [AWS Consulting Services](https://www.g2.com/categories/aws-consulting-services), [Google Consulting Services](https://www.g2.com/categories/google-consulting-services), [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services), [SAP Consulting Services](https://www.g2.com/categories/sap-consulting-services), [Dayforce Consulting Services](https://www.g2.com/categories/dayforce-consulting-services), [Tax Credit Providers](https://www.g2.com/categories/tax-credit-providers), [SAP Resellers](https://www.g2.com/categories/sap-resellers), [Anthropic Claude Consulting Services](https://www.g2.com/categories/anthropic-claude-consulting-services) **Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting) --- ## Reviewer Demographics ### By Company Size | Segment | PwC | Salesforce Customer Success | |---|---|---| | **Small-Business** | 21.1% | 27.5% | | **Mid-Market** | 44.7% | 46.3% | | **Enterprise** | 34.2% | 26.2% | ### By Industry #### PwC - **Accounting:** 23.7% - **Automotive:** 7.9% - **Financial Services:** 7.9% - **Banking:** 5.3% - **Oil & Energy:** 5.3% - **Business Supplies and Equipment:** 5.3% - **Computer Software:** 5.3% - **Building Materials:** 2.6% - **Computer & Network Security:** 2.6% - **Construction:** 2.6% - **Other:** 31.6% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 8.1% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.5% - **Insurance:** 4.9% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.7% --- ## Alternatives ### Alternatives to PwC - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) - [KPMG](https://www.g2.com/products/kpmg/reviews) — 4.2/5 stars (22 reviews) - [SuccessCOACHING](https://www.g2.com/products/successcoaching/reviews) — 4.6/5 stars (942 reviews) - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) — 4.6/5 stars (325 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) — 4.6/5 stars (296 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.9/5 stars (259 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) — 4.6/5 stars (205 reviews) - [Otter PR](https://www.g2.com/products/otter-pr/reviews) — 4.9/5 stars (204 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (165 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (123 reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (65 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 5.0/5 stars (88 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pwc-pwc-vs-salesforce-customer-success)