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Compare Practice Fusion and Waystar 
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At a Glance
Market Segments
Small-Business (78.3% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Practice Fusion
Star Rating
(61)3.8 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Practice FusionWaystar
Star Rating
(117)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about WaystarSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Practice Fusion has a user-friendly interface, scoring 8.5 in Ease of Use, but Waystar outshines with a score of 9.1, indicating a more intuitive experience overall. Reviewers mention that Waystar's dashboard is particularly praised for its clarity and ease of navigation.
- Reviewers mention that Practice Fusion excels in Ease of Admin with a score of 9.0, making it easier for small businesses to manage their operations. In contrast, Waystar scores 8.4, with users noting that while it is manageable, it could benefit from more streamlined administrative features.
- Users on G2 highlight the Quality of Support for Waystar, which scores 8.6, as being responsive and helpful, while Practice Fusion's support, scoring 7.3, is described as slower and less effective in resolving issues. Reviewers say that timely support is crucial for their operations, making this a significant factor in their decision-making.
- Reviewers mention that Practice Fusion has a strong presence in the Small-Business market segment, with 78.3% of reviews coming from this demographic, indicating a tailored approach for smaller practices. Waystar, while also serving small businesses at 61.1%, is noted for its broader appeal to larger organizations, which may not align with the needs of smaller users.
- G2 users report that Waystar's Product Direction is rated positively at 8.2, suggesting a commitment to continuous improvement and innovation. In contrast, Practice Fusion's score of 6.9 indicates some concerns among users about the platform's future development and feature enhancements.
- Users say that both products have been good partners in business, with Practice Fusion scoring 8.3 and Waystar slightly lower at 8.0. However, reviewers mention that Practice Fusion's community engagement and feedback mechanisms are particularly strong, fostering a sense of partnership that some users find lacking in Waystar.
Pricing
Entry-Level Pricing
Practice Fusion
No pricing availableWaystar
No pricing availableFree Trial
Practice Fusion
No trial information availableWaystar
No trial information availableRatings
Meets Requirements
8.1
53
9.0
75
Ease of Use
8.5
53
9.1
77
Ease of Setup
8.1
14
8.4
32
Ease of Admin
9.0
13
8.4
32
Quality of Support
7.3
44
8.6
76
Has the product been a good partner in doing business?
8.3
11
8.0
32
Product Direction (% positive)
6.9
49
8.2
72
Features by Category
Healthcare Payer Care Management Workflow ApplicationsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
8.2
29
Financial
Not enough data
8.7
31
Not enough data
8.9
34
Not enough data
8.9
34
Administrative
8.1
9
Not enough data
8.1
9
Not enough data
7.8
9
Not enough data
Operations
8.5
10
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
Interoperability
8.5
9
Not enough data
8.8
11
Not enough data
8.7
10
Not enough data
Efficiency
Not enough data
9.2
45
Not enough data
9.2
52
Not enough data
9.1
49
Not enough data
8.9
50
Accuracy
Not enough data
9.1
52
Not enough data
9.3
53
Not enough data
9.0
52
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytic Tools - Healthcare Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical Workflow Management
9.2
12
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
9.5
13
Not enough data
Patient Health Information Management
9.2
11
Not enough data
8.8
10
Not enough data
9.7
11
Not enough data
Agentic AI - EHR
Not enough data
Not enough data
Patient-Centered Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Operations Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Added Efficiencies
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Practice Fusion and Waystar are categorized as Medical Billing
Unique Categories
Practice Fusion is categorized as E-Prescribing, EHR, Medical Practice Management, and Patient Engagement
Waystar is categorized as Revenue Cycle Management, Prior Authorization, Healthcare Claims Management, Healthcare Analytics, and Healthcare Payer Care Management Workflow Applications
Reviews
Reviewers' Company Size
Practice Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waystar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
35.0%
Hospital & Health Care
31.7%
Health, Wellness and Fitness
11.7%
Pharmaceuticals
3.3%
Mental Health Care
3.3%
Other
15.0%
Hospital & Health Care
39.8%
Medical Practice
29.2%
Health, Wellness and Fitness
14.2%
Mental Health Care
8.8%
Accounting
3.5%
Other
4.4%
Alternatives
Discussions
Who does customer support take so long to respond or to fix an issue?
1 Comment
LS
i don't have an answer for you. hopefully the issue that you were having is resolvedRead more
Practice Fusion has no more discussions with answers
How do I ensure that we are registered for electronic submissions and electronic remittance?
2 Comments
JM
Hi Jessica,
Every payer that offers ERA will require enrollment. The requirements of what is needed for enrollment do vary by payer though. If the...Read more
Waystar has no more discussions with answers
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