Compare Agentforce Field Service (formerly Salesforce Field Service) and Powered Now 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (95.2% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
£27.00 Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansPowered Now
Star Rating
(21)4.9 out of 5
Market Segments
Small-Business (95.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
£27.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a high G2 Score of 99.33. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance productivity.
- Users say Powered Now shines in ease of use, with many highlighting its intuitive interface that allows for seamless transitions from customer entry to invoicing. This makes it particularly appealing for small businesses looking for a straightforward solution.
- Reviewers mention that Salesforce Field Service offers a powerful mobile app for technicians, which is integrated with the Salesforce platform. This integration is praised for making dispatching and planning much easier, as all necessary information is centralized.
- According to verified reviews, Powered Now provides excellent customer support, with users noting its responsiveness and helpfulness. This is a significant advantage for small businesses that may require more hands-on assistance during implementation.
- G2 reviewers highlight that while Salesforce Field Service has a robust feature set, some users find it challenging to configure for specific workflows, which can lead to a steeper learning curve compared to Powered Now's more user-friendly approach.
- Users report that Powered Now's unique job reports and customizable templates cater specifically to industry needs, making it a great fit for small businesses that require tailored solutions for tracking and analyzing projects.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Powered Now
Business
£27.00
Per Month
The unlimited plan, Perfect for small businesses
- Unlimited quotes, worksheets and invoices
- Unlimited contacts
- Supplier invoices
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availablePowered Now
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.9
19
Ease of Use
8.4
739
9.3
19
Ease of Setup
7.8
606
9.2
6
Ease of Admin
8.3
170
9.2
6
Quality of Support
8.6
339
9.8
19
Has the product been a good partner in doing business?
8.7
163
9.4
6
Product Direction (% positive)
9.0
342
10.0
20
Features by Category
Generative AI
7.9
152
Feature Not Available
7.5
150
Feature Not Available
Before the Job
8.5
276
9.4
18
8.6
270
8.9
16
8.6
276
9.0
16
8.4
268
9.7
16
On the Job
Feature Not Available
9.4
16
8.5
273
9.4
17
Feature Not Available
8.2
16
8.5
274
9.3
17
8.4
226
9.4
16
After the Job
8.6
278
9.7
16
8.6
272
9.5
16
8.2
226
9.7
17
8.7
227
9.6
16
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Powered Now are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Powered Now has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Powered Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
38.1%
Electrical/Electronic Manufacturing
14.3%
Public Safety
9.5%
Transportation/Trucking/Railroad
4.8%
Mechanical or Industrial Engineering
4.8%
Other
28.6%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Powered Now has no discussions with answers
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