# Agentforce Field Service (formerly Salesforce Field Service) vs Powered Now Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Field Service excels in overall user satisfaction, boasting a high G2 Score of 99.33. Users appreciate its **smart scheduling** and **real-time visibility** , which streamline field operations and enhance productivity.
- **Users say** Powered Now shines in **ease of use** , with many highlighting its intuitive interface that allows for seamless transitions from customer entry to invoicing. This makes it particularly appealing for small businesses looking for a straightforward solution.
- **Reviewers mention** that Salesforce Field Service offers a powerful mobile app for technicians, which is integrated with the Salesforce platform. This integration is praised for making **dispatching** and **planning** much easier, as all necessary information is centralized.
- **According to verified reviews** , Powered Now provides excellent **customer support** , with users noting its responsiveness and helpfulness. This is a significant advantage for small businesses that may require more hands-on assistance during implementation.
- **G2 reviewers highlight** that while Salesforce Field Service has a robust feature set, some users find it challenging to configure for specific workflows, which can lead to a steeper learning curve compared to Powered Now's more user-friendly approach.
- **Users report** that Powered Now's unique job reports and customizable templates cater specifically to industry needs, making it a great fit for small businesses that require tailored solutions for tracking and analyzing projects.



| | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,047 | 21 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (95.2% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | £27.00 Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### Powered Now

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.9 (19 reviews) | 
  | **Ease of Use** | 8.4 (786 reviews) | 9.3 (19 reviews) | 
  | **Ease of Setup** | 7.8 (654 reviews) | 9.2 (6 reviews) | 
  | **Ease of Admin** | 8.3 (190 reviews) | 9.2 (6 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.8 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (182 reviews) | 9.4 (6 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 10.0 (20 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Powered Now

#### Entry-Level Pricing

Plan: Business

Price: £27.00 Per Month

Description: The unlimited plan, Perfect for small businesses


Key Features:
- Unlimited quotes, worksheets and invoices
- Unlimited contacts
- Supplier invoices

[Browse all 3 editions](https://www.g2.com/products/powered-now/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Powered Now** | 9.3/10 | 18 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **AI Text Summarization** | 7.9 (152 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Calendar** | 8.6 (295 reviews) | 9.4 (18 reviews) | 
| **Dispatch** | 8.7 (289 reviews) | 8.9 (16 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.0 (16 reviews) | 
| **Booking** | 8.4 (269 reviews) | 9.7 (16 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Location** | Feature Not Available | 9.4 (16 reviews) | 
| **Employee Communication** | 8.5 (279 reviews) | 9.4 (17 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.2 (16 reviews) | 
| **Client Notifications** | 8.5 (272 reviews) | 9.3 (17 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 9.4 (16 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Reports** | 8.7 (281 reviews) | 9.7 (16 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.5 (16 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.7 (17 reviews) | 
| **CRM Integrations** | 8.7 (242 reviews) | 9.6 (16 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (72 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (69 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Small-Business** | 21.5% | 95.2% | 
| **Mid-Market** | 42.9% | 4.8% | 
| **Enterprise** | 35.7% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.3%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.7%

#### Powered Now

- **Construction:** 38.1%
- **Electrical/Electronic Manufacturing:** 14.3%
- **Public Safety:** 9.5%
- **Transportation/Trucking/Railroad:** 4.8%
- **Mechanical or Industrial Engineering:** 4.8%
- **Environmental Services:** 4.8%
- **Consumer Services:** 4.8%
- **Commercial Real Estate:** 4.8%
- **Building Materials:** 4.8%
- **Apparel & Fashion:** 4.8%
- **Other:** 4.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)

### Alternatives to Powered Now

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3503 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5134 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (460 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Powered Now

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-powered-now)