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Compare Poka.io and livepro Knowledge Management 
At a Glance
Market Segments
Mid-Market (67.1% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Poka.io
Star Rating
(209)4.7 out of 5
Market Segments
Mid-Market (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Poka.iolivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Poka.io excels in fostering employee development, with users highlighting features like Work Instructions and Skill and Forms that help frontline workers demonstrate their capabilities, boosting morale in the workplace.
- Users say livepro Knowledge Management stands out for its ability to streamline operations, effectively reducing chaos in contact centers. Reviewers appreciate how it serves as a centralized knowledge hub, allowing agents to access information seamlessly, which enhances their efficiency.
- According to verified reviews, Poka.io has a strong focus on user engagement, with features that promote a paperless environment for submitting forms, making it easier for employees to interact with their supervisors and manage tasks.
- Reviewers mention that livepro Knowledge Management offers superior ease of use, with a user-friendly interface that simplifies the creation and maintenance of knowledge resources. This flexibility allows teams to build a comprehensive library that reflects their daily operations.
- G2 reviewers highlight that while Poka.io has a solid rating for support quality, livepro Knowledge Management significantly outperforms it, with users praising the responsiveness and helpfulness of the support team, which is crucial for ongoing operations.
- Users report that Poka.io's implementation process is generally smooth, but livepro Knowledge Management is noted for its quicker setup and integration capabilities, making it a more attractive option for teams looking to get up and running without delays.
Pricing
Entry-Level Pricing
Poka.io
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Poka.io
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.6
187
9.6
63
Ease of Use
8.9
191
9.7
64
Ease of Setup
8.1
155
9.2
51
Ease of Admin
8.3
135
9.1
49
Quality of Support
8.8
180
9.8
61
Has the product been a good partner in doing business?
8.9
121
10.0
47
Product Direction (% positive)
9.6
189
9.8
59
Features by Category
Administration
Not enough data
9.4
19
Not enough data
8.9
17
Not enough data
9.3
17
Knowledge Management
Not enough data
9.7
18
Not enough data
9.7
13
Not enough data
9.2
13
Compliance
Not enough data
9.8
17
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.5
16
Customer Support
Not enough data
9.4
13
Not enough data
8.3
12
Not enough data
9.5
14
Data Security
Not enough data
9.7
12
Not enough data
9.6
12
Not enough data
9.8
17
Not enough data
9.4
12
Administration
Not enough data
9.5
11
Not enough data
9.6
14
Not enough data
9.9
15
Generative AI
Not enough data
9.4
6
Workflow & Automation
8.1
118
Not enough data
7.8
115
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Execution
Feature Not Available
Not enough data
7.6
109
Not enough data
8.5
117
Not enough data
Analytics & Reporting
8.0
113
Not enough data
7.3
111
Not enough data
Feature Not Available
Not enough data
Enterprise Management
7.5
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Knowledge Capture
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
74
Not enough data
7.1
74
Not enough data
7.2
75
Not enough data
Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data & Integration
Not enough data
Not enough data
7.5
6
Not enough data
Guide Options
7.7
118
9.3
18
Feature Not Available
8.8
15
8.0
122
9.1
19
8.5
130
8.1
16
8.8
127
9.1
15
Guide Tools
8.5
114
9.3
15
8.4
118
9.4
16
8.8
130
9.1
17
7.7
126
9.0
18
Access Options
8.4
118
8.2
11
8.6
123
8.3
13
8.7
117
9.6
19
Task Tracking
8.7
102
Not enough data
8.2
97
Not enough data
8.8
103
Not enough data
Checklist Options
8.3
100
Not enough data
8.3
93
Not enough data
8.3
92
Not enough data
Software Availability
8.1
96
Not enough data
8.3
102
Not enough data
9.0
103
Not enough data
9.2
102
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Poka.io and livepro Knowledge Management are categorized as Work Instructions
Unique Categories
Poka.io is categorized as Standard Operating Procedures and Connected Worker Platform
livepro Knowledge Management is categorized as Customer Self-Service, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Poka.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Food Production
26.1%
Manufacturing
19.8%
Food & Beverages
11.1%
Packaging and Containers
7.7%
Consumer Goods
6.8%
Other
28.5%
Insurance
17.1%
Government Administration
17.1%
Financial Services
17.1%
Consumer Services
7.3%
Telecommunications
4.9%
Other
36.6%
Discussions
What is an average implementation time for Poka?
2 Comments
Official Response from Poka.io
After confirming that several prerequisites are in place, such as Wifi and mobile devices for example, Poka can be implemented in 6 weeks and in some cases,...Read more
How does Poka ensure version control of work instructions? How does Poka help us track documentation in order to achieve ISO certification?
2 Comments
Official Response from Poka.io
All work instructions (and Issues) in Poka are approved through a corporate-defined process prior to their being made available. Any changes must be approved...Read more
Do I need wi-fi in my factory to use Poka?
2 Comments
Official Response from Poka.io
Poka is a cloud-based application that delivers the most value when it can be used at the time and place of need by frontline workers on mobile devices. So...Read more
livepro Knowledge Management has no discussions with answers
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