# Podium vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests. Users appreciate the ticketing system that allows them to track issues, assign them to the right teams, and maintain communication until resolution, which significantly enhances operational efficiency.
- **Users say** that Podium stands out for its intuitive and user-friendly interface, which integrates messaging, customer interactions, and AI-powered engagement into a single system. This holistic approach makes communication with customers more efficient, as highlighted by users who enjoy the ease of accessing everything in one place.
- **Reviewers mention** that Zendesk's recent AI features, such as ticket routing and summary suggestions, help save time on repetitive tasks. This capability is particularly beneficial for teams looking to streamline their workflows and improve response times.
- **According to verified reviews** , Podium's support is frequently praised for being responsive and helpful. Users have noted the incredible assistance from Podium agents and the AI bot, which enhances the overall customer experience and makes it easier to manage customer interactions.
- **G2 reviewers highlight** that while Zendesk has a robust feature set, some users find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve for new users compared to Podium, which is often described as easier to teach and implement.
- **Users report** that both platforms have their strengths, but Podium tends to receive higher marks for ease of use and setup. Reviewers appreciate how simple it is to make adjustments to contacts and pricing, which can be a significant advantage for small businesses looking for flexibility.



| | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,107 | 6,994 | 
| **Largest Market Segment** | Small-Business (60.7% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Podium

Pros:
- Ease of Use (393 reviews)
- Helpful (352 reviews)

Cons:
- Missing Features (95 reviews)
- Messaging Issues (94 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Podium | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1765 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 9.3 (1784 reviews) | 8.6 (5447 reviews) | 
  | **Ease of Setup** | 9.1 (1111 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 9.3 (913 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 9.0 (1642 reviews) | 8.4 (4999 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (931 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1747 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3762 |

#### Ticket and Case Management

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2358 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1342 reviews) ✓ Verified | 

#### Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | 8.2 (617 reviews) ✓ Verified | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.5/10 | 47 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Reliability** | 8.0 (40 reviews) | Not enough data | 
| **Data Security** | 8.7 (41 reviews) | Not enough data | 

#### Interaction

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Complex Query Handling** | 8.0 (42 reviews) | Not enough data | 
| **Natural Conversation** | 8.2 (41 reviews) | Not enough data | 
| **Understanding** | 8.3 (41 reviews) | Not enough data | 
| **Context Management** | 8.3 (41 reviews) | Not enough data | 
| **Customizability** | 8.3 (40 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **User Interaction Learning** | 8.1 (41 reviews) | Not enough data | 
| **Error Learning** | 7.8 (42 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Creativity** | 8.1 (42 reviews) | Not enough data | 
| **Content Accuracy** | 7.9 (42 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **API Flexibility** | Feature Not Available | Not enough data | 
| **Update Frequency and Utility** | 8.4 (42 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 8.5 (41 reviews) | Not enough data | 
| **Software Integration** | 8.5 (40 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (9 reviews) | Not enough data | 
| **Decision Making** | 6.9 (9 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.1/10 | 270 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Messenger

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Sequencing** | 8.3 (158 reviews) | Not enough data | 
| **AI** | 7.7 (208 reviews) | Not enough data | 
| **Live Chat** | 9.1 (224 reviews) | Not enough data | 
| **Customization Interface** | Feature Not Available | Not enough data | 

#### Channels

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Social Media** | 7.9 (212 reviews) | Not enough data | 
| **Website** | 8.6 (221 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.3 (238 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 8.0 (195 reviews) | Not enough data | 

#### Customers

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Targeting** | 8.3 (154 reviews) | Not enough data | 
| **Profiles** | 8.4 (156 reviews) | Not enough data | 
| **Analytics** | 8.5 (224 reviews) | Not enough data | 
| **Lead Gathering** | 8.3 (223 reviews) | Not enough data | 
| **Sales Conversion** | 8.5 (222 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 4.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 4.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 5.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.2 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (13 reviews) | Not enough data | 
| **Decision Making** | 4.9 (13 reviews) | Not enough data | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.9/10 | 69 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.6 (66 reviews) | Not enough data | 
| **Interoperability** | 8.5 (64 reviews) | Not enough data | 
| **Performance** | 9.1 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Dashboard** | 9.1 (65 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (66 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Cloud** | 8.5 (63 reviews) | Not enough data | 
| **Mobility** | 9.1 (65 reviews) | Not enough data | 
| **Messaging** | 9.3 (65 reviews) | Not enough data | 

#### Platform Content

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 9.0 (64 reviews) | Not enough data | 

#### Agentic AI - Automotive Marketing

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | 6.7 (9 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.7/10 | 277 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Text Messaging

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Bulk SMS** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (242 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 8.4 (187 reviews) | Not enough data | 
| **Automatic Replies** | 8.6 (241 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.3 (213 reviews) ✓ Verified | Not enough data | 
| **MMS Marketing** | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.5 (233 reviews) ✓ Verified | Not enough data | 
| **Transactional SMS** | 8.5 (216 reviews) ✓ Verified | Not enough data | 

#### SMS Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.5 (223 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.6 (223 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | 7.7 (204 reviews) ✓ Verified | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 8.2 (206 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (24 reviews) | Not enough data | 
| **Decision Making** | 5.7 (24 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.1/10 | 434 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Channels

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Multi-Channel Coverage** | 8.1 (328 reviews) | Not enough data | 
| **Open Listening** | 8.1 (326 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (341 reviews) | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.5 (379 reviews) | Not enough data | 
| **Inbound Identification** | 8.4 (370 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (340 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (238 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (234 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.6/10 | 98 |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | 8.4 (88 reviews) | 8.5 (325 reviews) | 
| **Internal Discussion** | Feature Not Available | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Feature Not Available | 8.4 (312 reviews) | 
| **Workflows** | Feature Not Available | 8.4 (306 reviews) | 
| **Templates** | 9.2 (93 reviews) | 8.5 (315 reviews) | 
| **Integrations** | 8.4 (88 reviews) | 8.2 (311 reviews) | 
| **Tagging System** | 8.1 (90 reviews) | 8.2 (345 reviews) | 

#### Analytics

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Feature Not Available | 7.7 (263 reviews) | 
| **Performance Tracking** | Feature Not Available | 8.0 (304 reviews) | 
| **Email Tracking** | Feature Not Available | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (23 reviews) | 7.1 (21 reviews) | 
| **Decision Making** | 6.0 (23 reviews) | 7.4 (22 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.7/10 | 38 |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 9.2 (15 reviews) | 8.2 (61 reviews) | 
| **Route To Human** | 9.3 (16 reviews) | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | 8.8 (15 reviews) | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | 8.7 (17 reviews) | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | 8.9 (21 reviews) | 7.7 (25 reviews) | 
| **Lead Generation** | 8.5 (17 reviews) | 7.4 (24 reviews) | 
| **Document Processing** | 8.8 (16 reviews) | 7.5 (25 reviews) | 
| **Feedback Collection** | 9.0 (18 reviews) | 7.7 (24 reviews) | 

#### Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | 8.8 (16 reviews) | 8.2 (66 reviews) | 
| **Integration** | 8.7 (18 reviews) | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | 9.0 (15 reviews) | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | 8.6 (15 reviews) | 7.8 (23 reviews) | 
| **Adaptive Responses** | 8.8 (15 reviews) | 7.4 (24 reviews) | 
| **Task Execution** | 8.6 (16 reviews) | 7.4 (25 reviews) | 
| **Problem Solving** | 7.9 (15 reviews) | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.5 (16 reviews) | 7.6 (30 reviews) | 
| **AI Text Summarization** | 8.0 (16 reviews) | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.5/10 | 36 |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | 8.7 (33 reviews) | 8.1 (466 reviews) | 
| **Control** | 8.4 (33 reviews) | 8.1 (463 reviews) | 
| **Route To Human** | 8.9 (33 reviews) | 8.3 (445 reviews) | 
| **Menu bars** | Feature Not Available | 8.1 (444 reviews) | 
| **Drip sequences** | 8.2 (32 reviews) | 8.1 (353 reviews) | 

#### Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Feature Not Available | 8.6 (470 reviews) | 
| **Integrations** | Feature Not Available | 8.3 (470 reviews) | 
| **Branding** | 8.5 (31 reviews) | 8.3 (461 reviews) | 
| **Analytics** | 8.4 (32 reviews) | 8.2 (465 reviews) | 
| **Role-based access** | 8.8 (32 reviews) | Feature Not Available | 
| **Collection of information** | 8.9 (31 reviews) | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.1 (32 reviews) | 8.1 (111 reviews) | 
| **AI Text Summarization** | 8.1 (31 reviews) | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.3/10 | 347 |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 8.7 (297 reviews) | 8.1 (861 reviews) | 
| **Omnichannel** | 8.4 (253 reviews) | 8.3 (718 reviews) | 
| **Contextual Engagement** | 8.3 (166 reviews) | 8.2 (681 reviews) | 
| **Proactive Engagement** | 8.5 (182 reviews) | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | 8.5 (258 reviews) | 8.1 (711 reviews) | 
| **Seamless Escalation** | 8.3 (166 reviews) | 8.3 (756 reviews) | 
| **Transcripts** | 8.7 (169 reviews) | 8.4 (717 reviews) | 
| **Self-Serve Support** | 8.1 (174 reviews) | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (153 reviews) | 7.8 (202 reviews) | 
| **AI Text Summarization** | 7.5 (155 reviews) | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.4/10 | 803 |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.7 (246 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.5 (244 reviews) | 7.9 (205 reviews) | 

#### Communication

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | 9.2 (700 reviews) ✓ Verified | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | 9.0 (726 reviews) ✓ Verified | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (509 reviews) | 8.1 (718 reviews) | 
| **In-App Messaging** | 9.0 (668 reviews) ✓ Verified | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | 7.3 (295 reviews) | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 8.2 (617 reviews) ✓ Verified | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (677 reviews) ✓ Verified | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (648 reviews) ✓ Verified | 8.1 (648 reviews) | 
| **Knowledge Base** | 8.6 (627 reviews) ✓ Verified | 8.5 (897 reviews) | 
| **Team Inbox ** | 8.8 (634 reviews) ✓ Verified | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (600 reviews) ✓ Verified | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 6.6/10 | 42 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 6.8 (11 reviews) | Not enough data | 
| **Call Management** | 6.5 (11 reviews) | Not enough data | 
| **Network monitoring** | 6.2 (10 reviews) | Not enough data | 
| **Integrations** | 5.8 (11 reviews) | Not enough data | 
| **Virtual PBX** | 5.8 (10 reviews) | Not enough data | 
| **SIP trunking services** | 6.5 (10 reviews) | Not enough data | 

#### Basic Communication

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Phone Calls** | 8.4 (42 reviews) | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Feature Not Available | Not enough data | 
| **Desk-to-Desk Calls** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.2 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (7 reviews) | Not enough data | 

#### Access

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Feature Not Available | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Hold Music** | 6.7 (39 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.1 (39 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.3/10 | 766 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Consumer Intelligence

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customer Feedback** | 9.1 (634 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.4 (519 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (561 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.4 (526 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.9 (652 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Social Networks Monitoring** | 8.5 (519 reviews) | Not enough data | 
| **Social Media Management** | 7.3 (202 reviews) | Not enough data | 
| **Digital Media Monitoring** | 8.3 (512 reviews) | Not enough data | 

#### In-House Management

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Employee Performance** | 8.6 (504 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (504 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (139 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (12 reviews) | Not enough data | 
| **Decision Making** | 5.6 (12 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Podium (7):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Zendesk for Customer Service (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | Podium | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 60.7% | 40.8% | 
| **Mid-Market** | 34.5% | 45.8% | 
| **Enterprise** | 4.8% | 13.4% | 

### By Industry

#### Podium

- **Automotive:** 19.8%
- **Retail:** 13.7%
- **Consumer Services:** 9.0%
- **Construction:** 8.1%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 27.0%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4151 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3883 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (527 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3883 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service)