# Podium vs Weave Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in customer communication, with users appreciating its ability to consolidate text messages, reviews, and customer interactions into one platform. This integration allows for quick responses, which is a significant time-saver for businesses.
- **Users say** Weave stands out for its real-time texting capabilities, enabling office staff to respond swiftly to urgent matters. The ability to mark texts as "unread" is particularly praised, allowing team members to manage communications effectively without losing track of important messages.
- **Reviewers mention** that both Podium and Weave offer user-friendly interfaces, but Weave's navigation is highlighted as particularly intuitive. Users find it easy to contact patients and schedule messages, enhancing overall efficiency in daily operations.
- **According to verified reviews** , Podium's strength lies in its comprehensive review collection features, which help businesses maintain a positive reputation. Users appreciate how the platform simplifies the process of gathering and managing customer feedback.
- **G2 reviewers note** that while Podium has a solid performance in customer communication, Weave outperforms in call management and integrations, with users praising features like voicemail transcription and the handy call popping feature that provides quick access to client information.
- **Users highlight** that both platforms have their strengths, but Podium's focus on messaging and review management may appeal more to businesses prioritizing customer engagement, while Weave's robust call handling and integration capabilities cater well to those needing comprehensive communication solutions.



| | Podium | Weave | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,095 | 433 | 
| **Largest Market Segment** | Small-Business (60.4% of reviews) | Small-Business (93.1% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | Starting at $249.00 1 Location Per Month | 

---
## Top Pros & Cons

### Podium

Pros:
- Ease of Use (393 reviews)
- Helpful (352 reviews)

Cons:
- Missing Features (95 reviews)
- Messaging Issues (94 reviews)

### Weave

Pros:
- Ease of Use (87 reviews)
- Communication (71 reviews)

Cons:
- Technical Issues (40 reviews)
- Messaging Issues (22 reviews)

---
## Ratings Comparison
| Rating | Podium | Weave | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 9.1 (342 reviews) | 
  | **Ease of Use** | 9.3 (1774 reviews) | 9.4 (351 reviews) | 
  | **Ease of Setup** | 9.1 (1102 reviews) | 9.1 (246 reviews) | 
  | **Ease of Admin** | 9.3 (903 reviews) | 9.4 (207 reviews) | 
  | **Quality of Support** | 9.0 (1632 reviews) | 8.9 (338 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (921 reviews) | 9.2 (207 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1738 reviews) | 9.6 (341 reviews) | 

---
## Pricing

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

### Weave

#### Entry-Level Pricing

Plan: Weave 

Price: Starting at $249.00 1 Location Per Month

Key Features:
- VOIP Phones 
- Bulk Texting 
- Phone Tree

[Learn more about Weave](https://www.g2.com/products/weave-weave/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.5/10 | 46 |
| **Weave** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Podium | Weave | 
|---|---|---|
| **Reliability** | 8.0 (40 reviews) | Not enough data | 
| **Data Security** | 8.7 (41 reviews) | Not enough data | 

#### Interaction

| Feature | Podium | Weave | 
|---|---|---|
| **Complex Query Handling** | 8.0 (42 reviews) | Not enough data | 
| **Natural Conversation** | 8.2 (41 reviews) | Not enough data | 
| **Understanding** | 8.3 (41 reviews) | Not enough data | 
| **Context Management** | 8.3 (41 reviews) | Not enough data | 
| **Customizability** | 8.3 (40 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Podium | Weave | 
|---|---|---|
| **User Interaction Learning** | 8.1 (41 reviews) | Not enough data | 
| **Error Learning** | 7.8 (42 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Podium | Weave | 
|---|---|---|
| **Creativity** | 8.1 (42 reviews) | Not enough data | 
| **Content Accuracy** | 7.9 (42 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Podium | Weave | 
|---|---|---|
| **API Flexibility** | Feature Not Available | Not enough data | 
| **Update Frequency and Utility** | 8.4 (42 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 8.5 (41 reviews) | Not enough data | 
| **Software Integration** | 8.5 (40 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (9 reviews) | Not enough data | 
| **Decision Making** | 6.9 (9 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Podium | Weave | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.0/10 | 268 |
| **Weave** | N/A | N/A |

#### Messenger

| Feature | Podium | Weave | 
|---|---|---|
| **Sequencing** | 8.3 (158 reviews) | Not enough data | 
| **AI** | 7.7 (208 reviews) | Not enough data | 
| **Live Chat** | 9.1 (223 reviews) | Not enough data | 
| **Customization Interface** | Feature Not Available | Not enough data | 

#### Channels

| Feature | Podium | Weave | 
|---|---|---|
| **Social Media** | 7.9 (211 reviews) | Not enough data | 
| **Website** | 8.6 (221 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.3 (239 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 8.0 (195 reviews) | Not enough data | 

#### Customers

| Feature | Podium | Weave | 
|---|---|---|
| **Targeting** | 8.2 (153 reviews) | Not enough data | 
| **Profiles** | 8.4 (155 reviews) | Not enough data | 
| **Analytics** | 8.5 (223 reviews) | Not enough data | 
| **Lead Gathering** | 8.3 (222 reviews) | Not enough data | 
| **Sales Conversion** | 8.5 (223 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 4.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 4.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 4.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.9 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (13 reviews) | Not enough data | 
| **Decision Making** | 4.9 (13 reviews) | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | 8.9/10 | 122 |

#### Information Flow

| Feature | Podium | Weave | 
|---|---|---|
| **Patient Case Management** | Not enough data | 8.9 (95 reviews) | 
| **Referrals Management** | Not enough data | 8.2 (83 reviews) | 
| **Records Management** | Not enough data | 8.4 (90 reviews) | 

#### Patient Experience

| Feature | Podium | Weave | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.8 (96 reviews) | 
| **Team Management** | Not enough data | 9.1 (95 reviews) | 
| **Secure Communications** | Not enough data | 9.5 (106 reviews) | 
| **Patient Experience Management** | Not enough data | 9.4 (104 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | 9.5/10 | 140 |

#### Platform

| Feature | Podium | Weave | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.5 (128 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.6 (130 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.2 (121 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.4 (122 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.7 (127 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.6 (124 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.5 (118 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (118 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.9/10 | 68 |
| **Weave** | N/A | N/A |

#### Platform Basics

| Feature | Podium | Weave | 
|---|---|---|
| **Reporting** | 8.6 (66 reviews) | Not enough data | 
| **Interoperability** | 8.5 (64 reviews) | Not enough data | 
| **Performance** | 9.1 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Podium | Weave | 
|---|---|---|
| **Dashboard** | 9.1 (65 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (65 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Podium | Weave | 
|---|---|---|
| **Cloud** | 8.5 (63 reviews) | Not enough data | 
| **Mobility** | 9.1 (65 reviews) | Not enough data | 
| **Messaging** | 9.3 (65 reviews) | Not enough data | 

#### Platform Content

| Feature | Podium | Weave | 
|---|---|---|
| **Automation** | 9.0 (64 reviews) | Not enough data | 

#### Agentic AI - Automotive Marketing

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | 6.7 (9 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.7/10 | 275 |
| **Weave** | N/A | N/A |

#### Text Messaging

| Feature | Podium | Weave | 
|---|---|---|
| **Bulk SMS** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (243 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 8.4 (187 reviews) | Not enough data | 
| **Automatic Replies** | 8.6 (240 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.3 (213 reviews) ✓ Verified | Not enough data | 
| **MMS Marketing** | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.5 (233 reviews) ✓ Verified | Not enough data | 
| **Transactional SMS** | 8.5 (216 reviews) ✓ Verified | Not enough data | 

#### SMS Platform

| Feature | Podium | Weave | 
|---|---|---|
| **Reporting** | 8.5 (223 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.6 (224 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | 7.6 (202 reviews) ✓ Verified | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 8.2 (206 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (24 reviews) | Not enough data | 
| **Decision Making** | 5.7 (24 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.1/10 | 432 |
| **Weave** | N/A | N/A |

#### Channels

| Feature | Podium | Weave | 
|---|---|---|
| **Multi-Channel Coverage** | 8.2 (327 reviews) | Not enough data | 
| **Open Listening** | 8.1 (324 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Podium | Weave | 
|---|---|---|
| **Communications Strategy Development** | 8.3 (340 reviews) | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.5 (376 reviews) | Not enough data | 
| **Inbound Identification** | 8.4 (367 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (339 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 7.5 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (232 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.6/10 | 95 |
| **Weave** | N/A | N/A |

#### Productivity Tools

| Feature | Podium | Weave | 
|---|---|---|
| **Notes** | 8.4 (87 reviews) | Not enough data | 
| **Internal Discussion** | Feature Not Available | Not enough data | 
| **Assignments and Tasks** | Feature Not Available | Not enough data | 
| **Workflows** | Feature Not Available | Not enough data | 
| **Templates** | 9.2 (90 reviews) | Not enough data | 
| **Integrations** | 8.4 (87 reviews) | Not enough data | 
| **Tagging System** | 8.0 (88 reviews) | Not enough data | 

#### Analytics

| Feature | Podium | Weave | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Feature Not Available | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (23 reviews) | Not enough data | 
| **Decision Making** | 6.0 (23 reviews) | Not enough data | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | 8.4/10 | 43 |

#### Patient Convenience 

| Feature | Podium | Weave | 
|---|---|---|
| **Tablets and Kiosks** | Not enough data | 7.7 (37 reviews) | 
| **Payment Collection** | Not enough data | 7.9 (38 reviews) | 
| **Form Workflow** | Not enough data | 8.9 (38 reviews) | 
| **Patient Check-in** | Not enough data | 8.6 (38 reviews) | 
| **Mobile Patient Intake** | Not enough data | 8.6 (37 reviews) | 

#### Administration 

| Feature | Podium | Weave | 
|---|---|---|
| **Patient Data Transfer** | Not enough data | 8.8 (37 reviews) | 
| **HIPAA Compliance** | Not enough data | 9.4 (38 reviews) | 
| **Insurance Credentialing** | Not enough data | 7.6 (34 reviews) | 
| **ID Verification** | Not enough data | Feature Not Available | 
| **Appointment Scheduler Integration** | Not enough data | 7.8 (35 reviews) | 
| **E-Signature** | Not enough data | 8.7 (36 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.8/10 | 33 |
| **Weave** | N/A | N/A |

#### Responses

| Feature | Podium | Weave | 
|---|---|---|
| **Personalization** | 9.2 (15 reviews) | Not enough data | 
| **Route To Human** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.8 (15 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Podium | Weave | 
|---|---|---|
| **Sales Follow-Up** | 8.7 (17 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.8 (20 reviews) | Not enough data | 
| **Lead Generation** | 8.5 (17 reviews) | Not enough data | 
| **Document Processing** | 8.8 (16 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (18 reviews) | Not enough data | 

#### Platform

| Feature | Podium | Weave | 
|---|---|---|
| **Conversation Editor** | 8.8 (16 reviews) | Not enough data | 
| **Integration** | 9.0 (17 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (15 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Podium | Weave | 
|---|---|---|
| **Independent Decision Making** | 8.6 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (15 reviews) | Not enough data | 
| **Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Problem Solving** | 7.9 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 8.5 (16 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (15 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | 8.9/10 | 144 |

#### Patient-Centered Functions

| Feature | Podium | Weave | 
|---|---|---|
| **Online Presence Management** | Not enough data | 8.4 (104 reviews) | 
| **Patient Feedback Management** | Not enough data | 8.9 (121 reviews) | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | 9.6 (134 reviews) | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Podium | Weave | 
|---|---|---|
| **Workflow Management** | Not enough data | 9.4 (121 reviews) | 
| **Interoperability** | Not enough data | 9.0 (115 reviews) | 
| **Digital Intake Forms** | Not enough data | 8.4 (103 reviews) | 
| **Engagement Measuring** | Not enough data | 9.0 (110 reviews) | 
| **Patient Satisfaction Management** | Not enough data | 9.2 (121 reviews) | 
| **EHR Integration** | Not enough data | 8.4 (104 reviews) | 
| **IPC Systems Integration** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.5/10 | 36 |
| **Weave** | N/A | N/A |

#### Responses

| Feature | Podium | Weave | 
|---|---|---|
| **Customization** | 8.7 (33 reviews) | Not enough data | 
| **Control** | 8.4 (33 reviews) | Not enough data | 
| **Route To Human** | 8.9 (33 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | 8.2 (32 reviews) | Not enough data | 

#### Platform

| Feature | Podium | Weave | 
|---|---|---|
| **Live chat** | Feature Not Available | Not enough data | 
| **Integrations** | Feature Not Available | Not enough data | 
| **Branding** | 8.5 (31 reviews) | Not enough data | 
| **Analytics** | 8.4 (32 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (32 reviews) | Not enough data | 
| **Collection of information** | 8.9 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 8.1 (32 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (31 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.3/10 | 346 |
| **Weave** | N/A | N/A |

#### Conversational Platform

| Feature | Podium | Weave | 
|---|---|---|
| **Personalization** | 8.7 (297 reviews) | Not enough data | 
| **Omnichannel** | 8.4 (253 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (166 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (182 reviews) | Not enough data | 

#### Support Automation

| Feature | Podium | Weave | 
|---|---|---|
| **Intelligent Routing** | 8.5 (258 reviews) | Not enough data | 
| **Seamless Escalation** | 8.3 (166 reviews) | Not enough data | 
| **Transcripts** | 8.7 (169 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (174 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 7.5 (153 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (155 reviews) | Not enough data | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | 9.5/10 | 15 |

#### Business Management

| Feature | Podium | Weave | 
|---|---|---|
| **Inventory Management** | Not enough data | Feature Not Available | 
| **Merchant Services** | Not enough data | 9.2 (10 reviews) | 
| **Appointment Scheduling** | Not enough data | 8.8 (11 reviews) | 
| **Employee Management** | Not enough data | Feature Not Available | 

#### Marketing

| Feature | Podium | Weave | 
|---|---|---|
| **Client Communications** | Not enough data | 9.3 (12 reviews) | 
| **Loyalty Management** | Not enough data | Feature Not Available | 
| **CRM** | Not enough data | 8.9 (9 reviews) | 

#### Practice Management

| Feature | Podium | Weave | 
|---|---|---|
| **Patient Records** | Not enough data | 8.1 (9 reviews) | 
| **Photo Management** | Not enough data | 7.0 (10 reviews) | 
| **E-Prescribing and Lab Orders** | Not enough data | Feature Not Available | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Insurance Billing** | Not enough data | 8.0 (9 reviews) | 

#### Platform Tools

| Feature | Podium | Weave | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | 8.1 (9 reviews) | 
| **Healthtech Integrations** | Not enough data | 8.3 (10 reviews) | 
| **Mobile App** | Not enough data | 9.4 (11 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.4/10 | 800 |
| **Weave** | N/A | N/A |

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 7.7 (246 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (244 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Podium | Weave | 
|---|---|---|
| **Pop-up Chat** | 9.2 (699 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (725 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.1 (509 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (665 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 7.3 (295 reviews) | Not enough data | 

####  Internal Use

| Feature | Podium | Weave | 
|---|---|---|
| **Customization ** | 8.2 (617 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.9 (677 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.6 (646 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (627 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (634 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (598 reviews) ✓ Verified | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 6.6/10 | 42 |
| **Weave** | 7.5/10 | 9 |

#### Platform Basics - VoIP Providers

| Feature | Podium | Weave | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 6.8 (11 reviews) | 8.9 (6 reviews) | 
| **Call Management** | 6.5 (11 reviews) | 9.7 (6 reviews) | 
| **Network monitoring** | 6.2 (10 reviews) | 8.6 (6 reviews) | 
| **Integrations** | 5.8 (11 reviews) | 9.2 (6 reviews) | 
| **Virtual PBX** | 5.8 (10 reviews) | 6.9 (6 reviews) | 
| **SIP trunking services** | 6.5 (10 reviews) | 9.3 (5 reviews) | 

#### Basic Communication

| Feature | Podium | Weave | 
|---|---|---|
| **Phone Calls** | 8.4 (42 reviews) | 9.6 (9 reviews) | 
| **Video Calls** | Feature Not Available | 4.8 (7 reviews) | 
| **Instant Messaging** | Feature Not Available | 10.0 (9 reviews) | 
| **Screen Sharing** | Feature Not Available | 4.8 (7 reviews) | 
| **Conference Calls** | Feature Not Available | 6.2 (7 reviews) | 
| **Desk-to-Desk Calls** | 7.3 (37 reviews) | 8.3 (7 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | 7.0 (5 reviews) | 
| **Cross-system Integration** | 6.0 (7 reviews) | 7.7 (5 reviews) | 
| **Adaptive Learning** | 6.2 (7 reviews) | 9.0 (5 reviews) | 
| **Proactive Assistance** | 6.7 (7 reviews) | 8.0 (5 reviews) | 

#### Access

| Feature | Podium | Weave | 
|---|---|---|
| **Software Pairing** | Feature Not Available | 8.3 (7 reviews) | 
| **Browser Extension** | Feature Not Available | 6.7 (7 reviews) | 
| **Individual Download** | Feature Not Available | 9.2 (8 reviews) | 

#### Advanced Features

| Feature | Podium | Weave | 
|---|---|---|
| **Hold Music** | 6.7 (39 reviews) | 9.8 (9 reviews) | 
| **Automated Attendants** | Feature Not Available | 9.2 (8 reviews) | 
| **VOiP Number** | 8.1 (39 reviews) | 9.8 (7 reviews) | 

### Veterinary Practice Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | N/A | N/A |

#### Agentic AI - Veterinary Practice Management

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | Podium | Weave | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | Podium | Weave | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | Podium | Weave | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | Podium | Weave | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.3/10 | 764 |
| **Weave** | N/A | N/A |

#### Consumer Intelligence

| Feature | Podium | Weave | 
|---|---|---|
| **Customer Feedback** | 9.1 (634 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.4 (519 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (561 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Podium | Weave | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.4 (526 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.9 (652 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Podium | Weave | 
|---|---|---|
| **Social Networks Monitoring** | 8.5 (519 reviews) | Not enough data | 
| **Social Media Management** | 7.3 (203 reviews) | Not enough data | 
| **Digital Media Monitoring** | 8.3 (513 reviews) | Not enough data | 

#### In-House Management

| Feature | Podium | Weave | 
|---|---|---|
| **Employee Performance** | 8.6 (504 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (504 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Podium | Weave | 
|---|---|---|
| **AI Text Generation** | 7.5 (139 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (12 reviews) | Not enough data | 
| **Decision Making** | 5.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Weave** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Podium | Weave | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Weave (10):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Medical Spa Software](https://www.g2.com/categories/medical-spa), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management), [Other Dental Software](https://www.g2.com/categories/other-dental), [Optometry Software](https://www.g2.com/categories/optometry), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Podium | Weave | 
|---|---|---|
| **Small-Business** | 60.4% | 93.1% | 
| **Mid-Market** | 34.7% | 6.6% | 
| **Enterprise** | 4.9% | 0.2% | 

### By Industry

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

#### Weave

- **Medical Practice:** 34.7%
- **Hospital & Health Care:** 25.6%
- **Health, Wellness and Fitness:** 20.7%
- **Veterinary:** 8.1%
- **Accounting:** 1.2%
- **Alternative Medicine:** 1.2%
- **Consumer Services:** 1.0%
- **Medical Devices:** 0.7%
- **Retail:** 0.5%
- **Computer Software:** 0.5%
- **Other:** 5.7%

---
## Alternatives

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)

### Alternatives to Weave

- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [RevenueWell](https://www.g2.com/products/revenuewell/reviews) — 4.7/5 stars (136 reviews)
- [Demandforce](https://www.g2.com/products/demandforce/reviews) — 3.4/5 stars (29 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [NexHealth](https://www.g2.com/products/nexhealth/reviews) — 4.8/5 stars (105 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) — 4.0/5 stars (397 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Vagaro](https://www.g2.com/products/vagaro/reviews) — 4.6/5 stars (393 reviews)
- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (936 reviews)

---
## Top Discussions

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

### Weave

- Title: [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) — 2 comments
  > **Top comment:** "Yes"
- Title: [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) — 2 comments
  > **Top comment:** "N/A"
- Title: [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) — 2 comments
  > **Top comment:** "They are messaging resource for our dental office.  We can easily correspond with our patients as well as send them links to digital forms.  Patients can..."
- Title: [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) — 2 comments
  > **Top comment:** "The app can be used at dental offices. "
- Title: [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jana! Thank you for asking this question. My name is Jasmine and I'm a Research Analyst at G2. One of my main areas of focus is health care, and I strive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/podium-vs-weave-weave)