Compare Podium and Synup
At a Glance
Market Segments
Small-Business (60.4% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Us Per Month
No pricing available
Podium
Star Rating
(2,095)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plans
Synup
Star Rating
(315)4.5 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Synup
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in user experience, particularly with its clean interface and real-time messaging capabilities. Users appreciate how these features facilitate quick responses to customer inquiries, enhancing overall engagement.
- Users say that Synup shines in managing business listings across multiple platforms, with its ability to centralize updates being a standout feature. This functionality helps businesses maintain consistent online visibility, which is crucial for SEO.
- Reviewers mention that Podium's implementation process is notably smooth, with many users highlighting the intuitive onboarding wizard that simplifies setup. This ease of use contributes to a higher satisfaction score compared to Synup.
- According to verified reviews, Synup offers robust support for social media management, allowing users to post updates that enhance their SEO visibility. This feature is particularly beneficial for businesses looking to improve their online presence.
- G2 reviewers indicate that while Podium has a strong focus on customer engagement tools, it faces challenges in areas like autonomous task execution and cross-system integration, where Synup outperforms with higher ratings.
- Users highlight that Podium's review management tools are effective in collecting and responding to customer feedback, which helps businesses build a positive reputation. However, Synup's centralized dashboard for managing business information is also praised for its efficiency.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Synup
No pricing availableFree Trial
Podium
No trial information availableSynup
No trial information availableRatings
Meets Requirements
9.1
1,755
9.0
252
Ease of Use
9.3
1,774
8.9
256
Ease of Setup
9.1
1,102
8.9
185
Ease of Admin
9.3
903
8.8
147
Quality of Support
9.0
1,632
9.2
249
Has the product been a good partner in doing business?
9.2
921
8.9
148
Product Direction (% positive)
8.9
1,738
9.2
244
Features by Category
Social Analytics
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
31
Not enough data
9.8(won by default)
32
Reports & Dashboards
Not enough data
9.9(won by default)
31
Not enough data
9.9(won by default)
32
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
40
Not enough data
8.7
41
Not enough data
Interaction
8.0
42
Not enough data
8.2
41
Not enough data
8.3
41
Not enough data
8.3
41
Not enough data
8.3
40
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.1
41
Not enough data
7.8
42
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
42
Not enough data
7.9
42
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.5
40
Not enough data
Agentic AI - AI Chatbots
5.4
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.1
9
Not enough data
6.7
9
Not enough data
5.9
9
Not enough data
6.9
9
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
158
Not enough data
7.7
208
Not enough data
9.1
223
Not enough data
Feature Not Available
Not enough data
Channels
7.9
211
Not enough data
8.6
221
Not enough data
9.3
239
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
Customers
8.2
153
Not enough data
8.4
155
Not enough data
8.5
223
Not enough data
8.3
222
Not enough data
8.5
223
Not enough data
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Business Tools
Not enough data
9.6
53
Not enough data
9.8
50
Not enough data
9.8
48
Not enough data
9.8
54
Not enough data
9.8
54
Customer Tools
Not enough data
9.9
57
Not enough data
9.9
53
Not enough data
9.8
54
Not enough data
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
66
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
64
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
7.0
10
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
230
|
Verified
Not enough data
9.3
243
|
Verified
Not enough data
8.4
187
Not enough data
8.6
240
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
224
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
202
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
327
Not enough data
8.1
324
Not enough data
Feature Not Available
Not enough data
Design
8.3
340
Not enough data
Feature Not Available
Not enough data
8.5
376
Not enough data
8.4
367
Not enough data
8.6
339
Not enough data
Generative AI
7.5
237
Not enough data
7.5
232
Not enough data
Listing Management
Not enough data
8.9
141
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.9
144
|
Verified
Not enough data
9.0
149
|
Verified
Performance
Not enough data
9.0
152
|
Verified
Not enough data
8.9
154
|
Verified
Local Search Optimization
Not enough data
9.0
104
|
Verified
Not enough data
9.4
116
|
Verified
Not enough data
9.1
117
|
Verified
Not enough data
9.1
115
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.0
119
|
Verified
Content & Collaboration
Not enough data
9.9
61
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Social Management
Not enough data
9.9
63
Not enough data
9.9
62
Not enough data
9.9
60
Not enough data
9.9
61
Not enough data
9.8
61
Not enough data
9.9
61
Not enough data
9.8
32
Agentic AI - Social Media Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Responses
9.2
15
Not enough data
9.2
15
Not enough data
8.8
15
Not enough data
Automation - AI Agents
8.7
17
Not enough data
8.8
20
Not enough data
8.5
17
Not enough data
8.8
16
Not enough data
9.0
18
Not enough data
Platform
8.8
16
Not enough data
9.0
17
Not enough data
9.0
15
Not enough data
Autonomy - AI Agents
8.6
15
Not enough data
8.8
15
Not enough data
8.6
16
Not enough data
7.9
15
Not enough data
Generative AI
8.5
16
Not enough data
8.6
15
Not enough data
Responses
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Conversational Platform
8.7
297
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
182
Not enough data
Support Automation
8.5
258
Not enough data
8.3
166
Not enough data
8.7
169
Not enough data
8.1
174
Not enough data
Generative AI
7.5
153
Not enough data
7.5
155
Not enough data
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Generative AI
7.7
246
Not enough data
7.5
244
Not enough data
Feature Not Available
Not enough data
Communication
9.2
699
|
Verified
Not enough data
9.0
725
|
Verified
Not enough data
8.1
509
Not enough data
9.0
665
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.1
634
|
Verified
8.9
125
|
Verified
8.4
519
8.8
108
8.5
561
|
Verified
8.8
109
|
Verified
Reporting
Feature Not Available
8.6
97
8.4
526
|
Verified
8.8
104
|
Verified
8.9
652
|
Verified
8.9
127
|
Verified
Media Monitoring
8.5
519
8.7
112
|
Verified
7.3
203
8.6
113
|
Verified
8.3
513
Feature Not Available
In-House Management
8.6
504
Feature Not Available
8.6
504
|
Verified
8.8
100
Generative AI
7.5
139
9.0
54
Agentic AI - Online Reputation Management
5.1
12
9.4
8
5.3
12
9.6
8
5.8
12
9.8
8
5.3
12
9.2
8
5.6
12
9.6
8
5.6
12
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Synup are categorized as Online Reputation Management
Unique Categories
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Marketing and Advertising
39.0%
Financial Services
5.2%
Retail
4.9%
Health, Wellness and Fitness
3.2%
Information Technology and Services
3.2%
Other
44.5%
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
LU
Synup Dashboard is great for locations that change their hours often. Its a much cheaper way to manage. Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
Synup has no more discussions with answers
