# Podium vs Sprinklr Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in user satisfaction, boasting a significantly higher overall score compared to Sprinklr Service. Users appreciate Podium's intuitive interface, with one reviewer noting, "The whole platform is easy to use and navigate," which enhances daily operations for small businesses.
- **Users say** that Podium's AI capabilities are a standout feature, with feedback highlighting its effectiveness in tracking calls and summarizing important information. This functionality is particularly beneficial for businesses looking to improve customer interactions, as one user mentioned, "I appreciate Podium's AI system because it keeps track of our calls."
- **Reviewers mention** that Sprinklr Service is effective for managing social media interactions, with users praising its ability to consolidate messages and comments in one place. One user stated, "I like how it keeps all social media interactions in one place," making it a solid choice for enterprises focused on brand engagement.
- **According to verified reviews** , Podium's implementation process is praised for its speed and ease, with users reporting a smooth onboarding experience. This is in contrast to Sprinklr Service, where some users have expressed challenges with setup, indicating that Podium may be more suitable for businesses seeking a quick start.
- **Users highlight** Podium's robust review management feature, which has reportedly led to an increase in customer reviews for businesses. One user noted, "I have seen an increase in our reviews by using Podium's reviews management feature," showcasing its effectiveness in enhancing online reputation.
- **Reviewers indicate** that while Sprinklr Service offers powerful social listening tools, it may not match the overall user experience provided by Podium. Users appreciate the comprehensive nature of Sprinklr's features, but some find Podium's focus on ease of use and customer support more aligned with their needs.



| | Podium | Sprinklr Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,108 | 739 | 
| **Largest Market Segment** | Small-Business (60.7% of reviews) | Enterprise (42.0% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | $4,200.00 1 User Per Year | 

---
## Top Pros & Cons

### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (326 reviews)

Cons:
- Messaging Issues (86 reviews)
- Missing Features (84 reviews)

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (63 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | Podium | Sprinklr Service | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1767 reviews) | 8.5 (601 reviews) | 
  | **Ease of Use** | 9.3 (1786 reviews) | 8.3 (623 reviews) | 
  | **Ease of Setup** | 9.1 (1112 reviews) | 8.0 (460 reviews) | 
  | **Ease of Admin** | 9.3 (914 reviews) | 8.1 (244 reviews) | 
  | **Quality of Support** | 9.0 (1644 reviews) | 8.1 (584 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (932 reviews) | 8.6 (245 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1749 reviews) | 8.7 (607 reviews) | 

---
## Pricing

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 8.0/10 | 192 |

#### Ticket and Case Management

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (71 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.6 (73 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 7.9 (69 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.0 (64 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.3 (69 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.3 (67 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.2 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (46 reviews) | 

#### Agentic AI - Help Desk

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (18 reviews) | 

#### Communication Channels

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.1 (63 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.1 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 7.8 (68 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.9 (67 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.0 (59 reviews) | 

#### Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.6 (73 reviews) ✓ Verified | 
| **Customization ** | 8.2 (617 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (80 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (77 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (85 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (86 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.5/10 | 47 |
| **Sprinklr Service** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Reliability** | 8.0 (40 reviews) | Not enough data | 
| **Data Security** | 8.7 (41 reviews) | Not enough data | 

#### Interaction

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Complex Query Handling** | 8.0 (42 reviews) | Not enough data | 
| **Natural Conversation** | 8.2 (41 reviews) | Not enough data | 
| **Understanding** | 8.3 (41 reviews) | Not enough data | 
| **Context Management** | 8.3 (41 reviews) | Not enough data | 
| **Customizability** | 8.3 (40 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **User Interaction Learning** | 8.1 (41 reviews) | Not enough data | 
| **Error Learning** | 7.8 (42 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Creativity** | 8.1 (42 reviews) | Not enough data | 
| **Content Accuracy** | 7.9 (42 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **API Flexibility** | Feature Not Available | Not enough data | 
| **Update Frequency and Utility** | 8.4 (42 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 8.5 (41 reviews) | Not enough data | 
| **Software Integration** | 8.5 (40 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (9 reviews) | Not enough data | 
| **Decision Making** | 6.9 (9 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.1/10 | 270 |
| **Sprinklr Service** | N/A | N/A |

#### Messenger

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Sequencing** | 8.3 (158 reviews) | Not enough data | 
| **AI** | 7.7 (209 reviews) | Not enough data | 
| **Live Chat** | 9.1 (224 reviews) | Not enough data | 
| **Customization Interface** | Feature Not Available | Not enough data | 

#### Channels

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Social Media** | 7.9 (212 reviews) | Not enough data | 
| **Website** | 8.6 (221 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.3 (239 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 8.0 (195 reviews) | Not enough data | 

#### Customers

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Targeting** | 8.3 (154 reviews) | Not enough data | 
| **Profiles** | 8.4 (156 reviews) | Not enough data | 
| **Analytics** | 8.5 (224 reviews) | Not enough data | 
| **Lead Gathering** | 8.3 (223 reviews) | Not enough data | 
| **Sales Conversion** | 8.5 (223 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 4.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 4.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 5.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.2 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (13 reviews) | Not enough data | 
| **Decision Making** | 4.9 (13 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 67 |

#### Administration

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Database Management ** | Not enough data | 8.6 (50 reviews) | 
| **Data Workflows** | Not enough data | 8.4 (47 reviews) | 
| **Issue Management** | Not enough data | 8.4 (47 reviews) | 

#### Knowledge Management

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (47 reviews) | 
| **Analytics** | Not enough data | 8.7 (52 reviews) | 

#### Compliance

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (48 reviews) | 
| **Data Governance** | Not enough data | 8.5 (48 reviews) | 
| **Compliance** | Not enough data | 8.5 (45 reviews) | 
| **Auditing** | Not enough data | 8.3 (44 reviews) | 

#### Customer Support

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.0 (46 reviews) | 
| **Suggestions** | Not enough data | 8.1 (44 reviews) | 
| **Decision Trees** | Not enough data | 7.9 (45 reviews) | 

#### Data Security

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (45 reviews) | 
| **Data Transport** | Not enough data | 8.4 (45 reviews) | 
| **Access Management** | Not enough data | 8.6 (48 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.6 (47 reviews) | 

#### Administration

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Integrations** | Not enough data | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (44 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (45 reviews) | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.3 (41 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |

#### Call Analytics

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Call Recording** | Not enough data | 5.7 (33 reviews) | 
| **Machine Learning** | Not enough data | 6.0 (35 reviews) | 
| **Call Analysis** | Not enough data | 5.6 (31 reviews) | 
| **Lead Qualification** | Not enough data | 6.1 (31 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customer Scoring** | Not enough data | 6.3 (34 reviews) | 
| **Speech-to-Text** | Not enough data | 5.8 (31 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.3 (30 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.9/10 | 69 |
| **Sprinklr Service** | N/A | N/A |

#### Platform Basics

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Reporting** | 8.6 (66 reviews) | Not enough data | 
| **Interoperability** | 8.5 (64 reviews) | Not enough data | 
| **Performance** | 9.1 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Dashboard** | 9.1 (65 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (66 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Cloud** | 8.5 (63 reviews) | Not enough data | 
| **Mobility** | 9.1 (65 reviews) | Not enough data | 
| **Messaging** | 9.3 (65 reviews) | Not enough data | 

#### Platform Content

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Automation** | 9.0 (64 reviews) | Not enough data | 

#### Agentic AI - Automotive Marketing

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | 6.7 (9 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.7/10 | 277 |
| **Sprinklr Service** | N/A | N/A |

#### Text Messaging

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Bulk SMS** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (243 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 8.4 (187 reviews) | Not enough data | 
| **Automatic Replies** | 8.6 (241 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.3 (213 reviews) ✓ Verified | Not enough data | 
| **MMS Marketing** | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.5 (233 reviews) ✓ Verified | Not enough data | 
| **Transactional SMS** | 8.5 (216 reviews) ✓ Verified | Not enough data | 

#### SMS Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Reporting** | 8.5 (223 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.6 (224 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | 7.7 (204 reviews) ✓ Verified | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 8.2 (206 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (24 reviews) | Not enough data | 
| **Decision Making** | 5.7 (24 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.1/10 | 434 |
| **Sprinklr Service** | N/A | N/A |

#### Channels

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Multi-Channel Coverage** | 8.1 (328 reviews) | Not enough data | 
| **Open Listening** | 8.1 (326 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (341 reviews) | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.5 (379 reviews) | Not enough data | 
| **Inbound Identification** | 8.4 (370 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (340 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (238 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (234 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.6/10 | 98 |
| **Sprinklr Service** | N/A | N/A |

#### Productivity Tools

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Notes** | 8.4 (88 reviews) | Not enough data | 
| **Internal Discussion** | Feature Not Available | Not enough data | 
| **Assignments and Tasks** | Feature Not Available | Not enough data | 
| **Workflows** | Feature Not Available | Not enough data | 
| **Templates** | 9.2 (93 reviews) | Not enough data | 
| **Integrations** | 8.4 (88 reviews) | Not enough data | 
| **Tagging System** | 8.1 (90 reviews) | Not enough data | 

#### Analytics

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Feature Not Available | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (23 reviews) | Not enough data | 
| **Decision Making** | 6.0 (23 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 58 |

#### Quality Assurance

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Evaluation** | Not enough data | 8.2 (51 reviews) | 
| **Calibration** | Not enough data | 7.9 (50 reviews) | 
| **Reports** | Not enough data | 8.4 (51 reviews) | 

#### Engagement

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Feedback** | Not enough data | 8.1 (51 reviews) | 
| **Dashboards** | Not enough data | 8.0 (50 reviews) | 
| **Training** | Not enough data | 7.7 (48 reviews) | 

#### Performance

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (49 reviews) | 
| **Compliance** | Not enough data | 8.3 (46 reviews) | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (42 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (41 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.4/10 | 174 |

#### Channels

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Voice** | Not enough data | 6.9 (142 reviews) | 
| **Social** | Not enough data | 8.4 (145 reviews) | 
| **Web Chat** | Not enough data | 7.9 (138 reviews) | 
| **Mobile SMS** | Not enough data | 7.5 (140 reviews) | 
| **Email** | Not enough data | 7.6 (135 reviews) | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.6 (113 reviews) | 

#### Functions

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Session Routing** | Not enough data | 7.5 (139 reviews) | 
| **Session Queuing** | Not enough data | 7.6 (132 reviews) | 
| **Concurrent Calling** | Not enough data | 7.3 (134 reviews) | 
| **Speech Analytics** | Not enough data | 7.3 (132 reviews) | 
| **Auto Dialer** | Not enough data | 6.8 (131 reviews) | 
| **IVR** | Not enough data | 7.1 (135 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.6 (128 reviews) | 
| **Persistent Data** | Not enough data | 8.0 (129 reviews) | 

#### Agentic AI - Contact Center

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (22 reviews) | 

#### Administrative

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.8 (130 reviews) | 
| **Administrator Access** | Not enough data | 7.8 (130 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (144 reviews) | 
| **Session Recording** | Not enough data | 7.8 (131 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.9 (142 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.7/10 | 38 |
| **Sprinklr Service** | N/A | N/A |

#### Responses

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Personalization** | 9.2 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.8 (15 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Sales Follow-Up** | 8.7 (17 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (21 reviews) | Not enough data | 
| **Lead Generation** | 8.5 (17 reviews) | Not enough data | 
| **Document Processing** | 8.8 (16 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (19 reviews) | Not enough data | 

#### Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Conversation Editor** | 8.8 (16 reviews) | Not enough data | 
| **Integration** | 8.7 (18 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (15 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Independent Decision Making** | 8.6 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (15 reviews) | Not enough data | 
| **Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Problem Solving** | 7.9 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 8.5 (16 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (16 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.5/10 | 36 |
| **Sprinklr Service** | 8.3/10 | 74 |

#### Responses

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customization** | 8.7 (33 reviews) | 8.5 (57 reviews) | 
| **Control** | 8.4 (33 reviews) | 8.5 (57 reviews) | 
| **Route To Human** | 8.9 (33 reviews) | 8.5 (57 reviews) | 
| **Menu bars** | Feature Not Available | 8.6 (55 reviews) | 
| **Drip sequences** | 8.2 (32 reviews) | 8.3 (53 reviews) | 

#### Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Live chat** | Feature Not Available | 8.5 (54 reviews) | 
| **Integrations** | Feature Not Available | 8.4 (56 reviews) | 
| **Branding** | 8.5 (31 reviews) | 8.5 (56 reviews) | 
| **Analytics** | 8.4 (32 reviews) | 8.7 (56 reviews) | 
| **A/B testing** | Feature Not Available | 8.1 (51 reviews) | 
| **Role-based access** | 8.8 (32 reviews) | 8.4 (56 reviews) | 
| **Collection of information** | 8.9 (31 reviews) | 8.2 (53 reviews) | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 8.1 (32 reviews) | 7.9 (38 reviews) | 
| **AI Text Summarization** | 8.1 (31 reviews) | 7.8 (37 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 8.3/10 | 44 |

#### Workforce Management

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.0 (33 reviews) | 
| **Skills Management** | Not enough data | 8.2 (33 reviews) | 
| **Shift Scheduling** | Not enough data | 8.1 (34 reviews) | 
| **Agent Self-Service** | Not enough data | 8.1 (33 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (32 reviews) | 

#### Administration

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Automation** | Not enough data | 7.8 (36 reviews) | 
| **Performance Analysis** | Not enough data | 8.7 (35 reviews) | 
| **Dashboards** | Not enough data | 8.6 (36 reviews) | 
| **Forecasting** | Not enough data | 8.1 (33 reviews) | 
| **Intraday Management** | Not enough data | 8.1 (35 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.2/10 | 347 |
| **Sprinklr Service** | N/A | N/A |

#### Conversational Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Personalization** | 8.7 (298 reviews) | Not enough data | 
| **Omnichannel** | 8.4 (253 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (166 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (183 reviews) | Not enough data | 

#### Support Automation

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Intelligent Routing** | 8.5 (258 reviews) | Not enough data | 
| **Seamless Escalation** | 8.3 (166 reviews) | Not enough data | 
| **Transcripts** | 8.7 (169 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (174 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (153 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (155 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.4/10 | 803 |
| **Sprinklr Service** | 7.9/10 | 194 |

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 7.7 (246 reviews) | 7.8 (74 reviews) | 
| **AI Text Summarization** | 7.5 (244 reviews) | 7.4 (72 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.2 (72 reviews) | 

#### Communication

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Pop-up Chat** | 9.2 (700 reviews) ✓ Verified | 7.9 (101 reviews) ✓ Verified | 
| **Notifications** | 9.0 (726 reviews) ✓ Verified | 8.3 (111 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (509 reviews) | 7.6 (98 reviews) | 
| **In-App Messaging** | 9.0 (668 reviews) ✓ Verified | 8.3 (101 reviews) | 
| **Co-Browsing** | 7.3 (295 reviews) | 7.3 (95 reviews) | 

####  Internal Use

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customization ** | 8.2 (617 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (677 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (648 reviews) ✓ Verified | 7.9 (101 reviews) | 
| **Knowledge Base** | 8.6 (627 reviews) ✓ Verified | 8.4 (101 reviews) | 
| **Team Inbox ** | 8.8 (634 reviews) ✓ Verified | 8.0 (102 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (600 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.6/10 | 66 |

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (41 reviews) | 

#### Self-Service Experience

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (53 reviews) | 
| **Searchable Articles** | Not enough data | 7.6 (54 reviews) | 
| **Community Forums** | Not enough data | 7.3 (53 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (51 reviews) | 
| **Personalization** | Not enough data | 7.6 (52 reviews) | 

#### Self-Service Platform

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Branding** | Not enough data | 8.1 (53 reviews) | 
| **Automation** | Not enough data | 7.8 (52 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (54 reviews) | 
| **Integrations** | Not enough data | 7.7 (54 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | 7.3 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.6/10 | 410 |

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (234 reviews) | 
| **AI Text Summarization** | Not enough data | 6.8 (224 reviews) | 

#### Process

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (315 reviews) | 
| **Tickets** | Not enough data | 7.8 (313 reviews) | 
| **Macros** | Not enough data | 8.2 (312 reviews) | 

#### Channels

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Email** | Not enough data | 7.3 (285 reviews) | 
| **Social** | Not enough data | 8.8 (336 reviews) | 
| **Live Chat** | Not enough data | 7.2 (277 reviews) | 
| **Phone** | Not enough data | 6.6 (266 reviews) | 
| **Text** | Not enough data | 7.5 (273 reviews) | 

#### Insight

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Surveys** | Not enough data | 7.7 (295 reviews) | 
| **Reporting** | Not enough data | 8.3 (319 reviews) | 
| **Visitor Activity** | Not enough data | 7.9 (287 reviews) | 
| **Help Desk** | Not enough data | 7.6 (286 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.8 (12 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 7.0/10 | 115 |

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (103 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (103 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 6.6/10 | 42 |
| **Sprinklr Service** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 6.8 (11 reviews) | Not enough data | 
| **Call Management** | 6.5 (11 reviews) | Not enough data | 
| **Network monitoring** | 6.2 (10 reviews) | Not enough data | 
| **Integrations** | 5.8 (11 reviews) | Not enough data | 
| **Virtual PBX** | 5.8 (10 reviews) | Not enough data | 
| **SIP trunking services** | 6.5 (10 reviews) | Not enough data | 

#### Basic Communication

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Phone Calls** | 8.4 (42 reviews) | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Feature Not Available | Not enough data | 
| **Desk-to-Desk Calls** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.2 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (7 reviews) | Not enough data | 

#### Access

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Feature Not Available | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Hold Music** | 6.7 (39 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.1 (39 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI chatbots** | Not enough data | 5.6 (31 reviews) | 
| **Messaging and Notifications** | Not enough data | 6.2 (31 reviews) | 
| **AI agents ** | Not enough data | 6.0 (31 reviews) | 
| **Voice assistants** | Not enough data | 5.3 (30 reviews) | 
| **Communication apps** | Not enough data | 5.8 (30 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 5.8 (30 reviews) | 
| **Sales channels** | Not enough data | 5.6 (30 reviews) | 
| **Payment Platform** | Not enough data | 5.7 (30 reviews) | 
| **Internal tools** | Not enough data | 5.9 (29 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.2 (29 reviews) | 
| **Advance reporting** | Not enough data | 7.1 (29 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.3/10 | 766 |
| **Sprinklr Service** | N/A | N/A |

#### Consumer Intelligence

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customer Feedback** | 9.1 (635 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.4 (519 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (561 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.4 (526 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.9 (653 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Social Networks Monitoring** | 8.5 (519 reviews) | Not enough data | 
| **Social Media Management** | 7.3 (203 reviews) | Not enough data | 
| **Digital Media Monitoring** | 8.3 (513 reviews) | Not enough data | 

#### In-House Management

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Employee Performance** | 8.6 (504 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (504 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | 7.5 (139 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (12 reviews) | Not enough data | 
| **Decision Making** | 5.6 (12 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Podium | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Podium (10):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Sprinklr Service (12):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Podium | Sprinklr Service | 
|---|---|---|
| **Small-Business** | 60.7% | 27.5% | 
| **Mid-Market** | 34.5% | 30.5% | 
| **Enterprise** | 4.8% | 42.0% | 

### By Industry

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.7%
- **Consumer Services:** 9.0%
- **Construction:** 8.1%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 27.0%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.8%
- **Telecommunications:** 3.8%
- **Entertainment:** 3.5%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3857 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)

### Alternatives to Sprinklr Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6425 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

---
## Top Discussions

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/podium-vs-sprinklr-service)