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Compare Podium and SpotOn

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Podium
Podium
(2,050)
4.6 out of 5
Podium
By Podium
Get a quote
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SpotOn
SpotOn
(216)
4.4 out of 5
SpotOn
By SpotOn
Get a quote
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At a Glance
Podium
Podium
Star Rating
(2,050)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plans
SpotOn
SpotOn
Star Rating
(216)4.4 out of 5
Market Segments
Small-Business (60.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $0.00
Browse all 3 pricing plans

Podium vs SpotOn

When assessing the two solutions, reviewers found Podium easier to use, set up, and administer. Reviewers also preferred doing business with Podium overall.

  • Reviewers felt that Podium meets the needs of their business better than SpotOn.
  • When comparing quality of ongoing product support, reviewers felt that SpotOn is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Podium over SpotOn.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
Browse all 3 pricing plans
SpotOn
Quick start
Starting at $0.00
Browse all 3 pricing plans
Free Trial
Podium
No trial information available
SpotOn
No trial information available
Ratings
Meets Requirements
9.1
1,731
8.5
193
Ease of Use
9.3
1,750
8.5
195
Ease of Setup
9.1
1,082
8.4
180
Ease of Admin
9.3
883
8.3
97
Quality of Support
9.0
1,608
9.1
191
Has the product been a good partner in doing business?
9.2
901
8.8
97
Product Direction (% positive)
9.0
1,717
8.5
192
Features by Category
AI ChatbotsHide 32 FeaturesShow 32 Features
7.5
45
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Retail POSHide 11 FeaturesShow 11 Features
Not enough data
7.8
23
POS
Not enough data
9.0
23
Not enough data
6.6
18
Not enough data
7.5
19
Not enough data
8.8
22
Not enough data
8.9
23
Marketing
Not enough data
6.4
19
Not enough data
6.5
18
Administration
Not enough data
7.4
18
Not enough data
8.2
19
Not enough data
9.1
20
Not enough data
7.7
19
Restaurant POSHide 11 FeaturesShow 11 Features
Not enough data
8.0
168
Administration
Not enough data
8.3
161
Not enough data
7.2
146
Not enough data
7.1
146
Not enough data
Feature Not Available
Not enough data
8.4
157
Not enough data
7.2
146
Meal Service
Not enough data
8.2
155
Not enough data
8.4
151
Not enough data
8.2
155
Not enough data
8.7
158
Not enough data
7.9
151
Conversational MarketingHide 21 FeaturesShow 21 Features
7.0
264
Not enough data
Messenger
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Not enough data
Channels
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
Customers
8.2
153
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Not enough data
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Automotive MarketingHide 16 FeaturesShow 16 Features
7.9
66
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
7.7
270
Not enough data
Text Messaging
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.1
426
Not enough data
Channels
8.2
324
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
7.6
92
Not enough data
Productivity Tools
8.4
86
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
87
Not enough data
8.4
86
Not enough data
8.0
86
Not enough data
Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Shared Inbox
5.8
22
Not enough data
6.1
22
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.8
24
Not enough data
Responses
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
Automation - AI Agents
8.7
15
Not enough data
8.8
18
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Platform
9.0
14
Not enough data
8.8
15
Not enough data
9.2
14
Not enough data
Autonomy - AI Agents
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Not enough data
Generative AI
8.6
15
Not enough data
8.7
14
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.5
35
Not enough data
Responses
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.3
342
Not enough data
Conversational Platform
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Not enough data
Support Automation
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Not enough data
Generative AI
7.5
152
Not enough data
7.5
154
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.4
796
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
6.6
42
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Online Reputation ManagementHide 18 FeaturesShow 18 Features
7.4
757
8.5
6
Consumer Intelligence
9.1
630
|
Verified
8.3
6
8.4
518
Feature Not Available
8.5
559
|
Verified
Not enough data
Reporting
Feature Not Available
9.0
5
8.4
524
|
Verified
Feature Not Available
8.9
648
|
Verified
8.7
5
Media Monitoring
8.5
518
Feature Not Available
7.3
199
Feature Not Available
8.3
511
8.0
5
In-House Management
8.6
503
Feature Not Available
8.6
503
|
Verified
Not enough data
Generative AI
7.5
138
Not enough data
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
POSHide 30 FeaturesShow 30 Features
Not enough data
Not enough data
Payments
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium
Podium
SpotOn
SpotOn
Podium and SpotOn are categorized as Online Reputation Management
Unique Categories
Podium
SpotOn
SpotOn is categorized as Restaurant POS and Retail POS
Reviews
Reviewers' Company Size
Podium
Podium
Small-Business(50 or fewer emp.)
60.3%
Mid-Market(51-1000 emp.)
34.8%
Enterprise(> 1000 emp.)
4.9%
SpotOn
SpotOn
Small-Business(50 or fewer emp.)
60.0%
Mid-Market(51-1000 emp.)
38.1%
Enterprise(> 1000 emp.)
1.9%
Reviewers' Industry
Podium
Podium
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
SpotOn
SpotOn
Restaurants
59.0%
Food & Beverages
19.5%
Hospitality
8.1%
Retail
4.8%
Higher Education
1.0%
Other
7.6%
Alternatives
Podium
Podium Alternatives
Birdeye
Birdeye
Add Birdeye
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Plivo
Plivo
Add Plivo
Swell
Swell
Add Swell
SpotOn
SpotOn Alternatives
Toast
Toast
Add Toast
Square Point of Sale
Square Point of Sale
Add Square Point of Sale
Aloha Cloud
Aloha Cloud
Add Aloha Cloud
Restroworks Restaurant POS
Restroworks Restaurant POS
Add Restroworks Restaurant POS
Discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 Comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
SpotOn
SpotOn Discussions
N/A
1 Comment
Official Response from Appetize
N/ARead more
Monty the Mongoose crying
SpotOn has no more discussions with answers
See all discussions
Ask Podium a QuestionContact Podium
Ask SpotOn a QuestionContact SpotOn

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Podium
Podium
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SpotOn
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