# Podium vs Score My Reviews Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in its user-friendly interface, with many users appreciating the platform's ease of navigation and the effectiveness of its review management features. One user noted, "I have seen an increase in our reviews by using Podium's reviews management feature, which has been very helpful."
- **Users say** that Score My Reviews offers a hands-off approach to managing customer feedback, with automated text and email invites being particularly praised. A reviewer mentioned, "Score My Reviews has made our review process completely hands off," highlighting its efficiency in streamlining the feedback process.
- **Reviewers mention** that Podium's AI capabilities are a standout feature, with users appreciating how it tracks and summarizes calls. One user stated, "I appreciate Podium's AI system because it keeps track of our calls and records them," indicating that this feature adds significant value to their customer interactions.
- **According to verified reviews** , Score My Reviews shines in customer support, with users noting that the support team was instrumental during the setup process. A user shared, "When we were setting it up, their customer support team was helping us navigate the process," which suggests a strong commitment to user assistance.
- **G2 reviewers highlight** that while Podium has a higher overall satisfaction score, Score My Reviews boasts a slightly better star rating. However, the volume of reviews for Podium indicates a more established presence, with users expressing satisfaction with its comprehensive features, such as the phone system that summarizes calls.
- **Users report** that both platforms are effective, but Podium's recent feedback indicates a more robust feature set, particularly in customization and usability. One user remarked, "The whole platform is easy to use and navigate," which may give Podium an edge for those seeking a more versatile tool.



| | Podium | Score My Reviews | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 2,095 | 35 | 
| **Largest Market Segment** | Small-Business (60.4% of reviews) | Small-Business (94.3% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | $49.00 Per Month | 

---
## Top Pros & Cons

### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (326 reviews)

Cons:
- Messaging Issues (86 reviews)
- Missing Features (84 reviews)

### Score My Reviews

Pros:
- Review Increase (5 reviews)
- Ease of Use (3 reviews)


---
## Ratings Comparison
| Rating | Podium | Score My Reviews | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 9.3 (1774 reviews) | 9.8 (33 reviews) | 
  | **Ease of Setup** | 9.1 (1102 reviews) | 9.6 (20 reviews) | 
  | **Ease of Admin** | 9.3 (903 reviews) | 9.9 (17 reviews) | 
  | **Quality of Support** | 9.0 (1632 reviews) | 10.0 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (921 reviews) | 9.9 (15 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1738 reviews) | 7.8 (32 reviews) | 

---
## Pricing

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

### Score My Reviews

#### Entry-Level Pricing

Plan: Premium

Price: $49.00 Per Month

Description: Score My Reviews provides a review management platform for businesses. 

Key Features:
- Get Reviews
- Monitor Reviews
- Custom Reports and Dashboards

[Learn more about Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.5/10 | 46 |
| **Score My Reviews** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Reliability** | 8.0 (40 reviews) | Not enough data | 
| **Data Security** | 8.7 (41 reviews) | Not enough data | 

#### Interaction

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Complex Query Handling** | 8.0 (42 reviews) | Not enough data | 
| **Natural Conversation** | 8.2 (41 reviews) | Not enough data | 
| **Understanding** | 8.3 (41 reviews) | Not enough data | 
| **Context Management** | 8.3 (41 reviews) | Not enough data | 
| **Customizability** | 8.3 (40 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **User Interaction Learning** | 8.1 (41 reviews) | Not enough data | 
| **Error Learning** | 7.8 (42 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Creativity** | 8.1 (42 reviews) | Not enough data | 
| **Content Accuracy** | 7.9 (42 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **API Flexibility** | Feature Not Available | Not enough data | 
| **Update Frequency and Utility** | 8.4 (42 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 8.5 (41 reviews) | Not enough data | 
| **Software Integration** | 8.5 (40 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (9 reviews) | Not enough data | 
| **Decision Making** | 6.9 (9 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.0/10 | 268 |
| **Score My Reviews** | N/A | N/A |

#### Messenger

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Sequencing** | 8.3 (158 reviews) | Not enough data | 
| **AI** | 7.7 (208 reviews) | Not enough data | 
| **Live Chat** | 9.1 (223 reviews) | Not enough data | 
| **Customization Interface** | Feature Not Available | Not enough data | 

#### Channels

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Social Media** | 7.9 (211 reviews) | Not enough data | 
| **Website** | 8.6 (221 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.3 (239 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 8.0 (195 reviews) | Not enough data | 

#### Customers

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Targeting** | 8.2 (153 reviews) | Not enough data | 
| **Profiles** | 8.4 (155 reviews) | Not enough data | 
| **Analytics** | 8.5 (223 reviews) | Not enough data | 
| **Lead Gathering** | 8.3 (222 reviews) | Not enough data | 
| **Sales Conversion** | 8.5 (223 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 4.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 4.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 4.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.9 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (13 reviews) | Not enough data | 
| **Decision Making** | 4.9 (13 reviews) | Not enough data | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.9/10 | 68 |
| **Score My Reviews** | N/A | N/A |

#### Platform Basics

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Reporting** | 8.6 (66 reviews) | Not enough data | 
| **Interoperability** | 8.5 (64 reviews) | Not enough data | 
| **Performance** | 9.1 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Dashboard** | 9.1 (65 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (65 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Cloud** | 8.5 (63 reviews) | Not enough data | 
| **Mobility** | 9.1 (65 reviews) | Not enough data | 
| **Messaging** | 9.3 (65 reviews) | Not enough data | 

#### Platform Content

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Automation** | 9.0 (64 reviews) | Not enough data | 

#### Agentic AI - Automotive Marketing

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | 6.7 (9 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.7/10 | 275 |
| **Score My Reviews** | N/A | N/A |

#### Text Messaging

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Bulk SMS** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (243 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 8.4 (187 reviews) | Not enough data | 
| **Automatic Replies** | 8.6 (240 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.3 (213 reviews) ✓ Verified | Not enough data | 
| **MMS Marketing** | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.5 (233 reviews) ✓ Verified | Not enough data | 
| **Transactional SMS** | 8.5 (216 reviews) ✓ Verified | Not enough data | 

#### SMS Platform

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Reporting** | 8.5 (223 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.6 (224 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | 7.6 (202 reviews) ✓ Verified | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 8.2 (206 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (24 reviews) | Not enough data | 
| **Decision Making** | 5.7 (24 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.1/10 | 432 |
| **Score My Reviews** | N/A | N/A |

#### Channels

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Multi-Channel Coverage** | 8.2 (327 reviews) | Not enough data | 
| **Open Listening** | 8.1 (324 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Communications Strategy Development** | 8.3 (340 reviews) | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.5 (376 reviews) | Not enough data | 
| **Inbound Identification** | 8.4 (367 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (339 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 7.5 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (232 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.6/10 | 95 |
| **Score My Reviews** | N/A | N/A |

#### Productivity Tools

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Notes** | 8.4 (87 reviews) | Not enough data | 
| **Internal Discussion** | Feature Not Available | Not enough data | 
| **Assignments and Tasks** | Feature Not Available | Not enough data | 
| **Workflows** | Feature Not Available | Not enough data | 
| **Templates** | 9.2 (90 reviews) | Not enough data | 
| **Integrations** | 8.4 (87 reviews) | Not enough data | 
| **Tagging System** | 8.0 (88 reviews) | Not enough data | 

#### Analytics

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Feature Not Available | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (23 reviews) | Not enough data | 
| **Decision Making** | 6.0 (23 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.8/10 | 33 |
| **Score My Reviews** | N/A | N/A |

#### Responses

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Personalization** | 9.2 (15 reviews) | Not enough data | 
| **Route To Human** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.8 (15 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Sales Follow-Up** | 8.7 (17 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.8 (20 reviews) | Not enough data | 
| **Lead Generation** | 8.5 (17 reviews) | Not enough data | 
| **Document Processing** | 8.8 (16 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (18 reviews) | Not enough data | 

#### Platform

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Conversation Editor** | 8.8 (16 reviews) | Not enough data | 
| **Integration** | 9.0 (17 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (15 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Independent Decision Making** | 8.6 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (15 reviews) | Not enough data | 
| **Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Problem Solving** | 7.9 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 8.5 (16 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (15 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.5/10 | 36 |
| **Score My Reviews** | N/A | N/A |

#### Responses

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Customization** | 8.7 (33 reviews) | Not enough data | 
| **Control** | 8.4 (33 reviews) | Not enough data | 
| **Route To Human** | 8.9 (33 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | 8.2 (32 reviews) | Not enough data | 

#### Platform

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Live chat** | Feature Not Available | Not enough data | 
| **Integrations** | Feature Not Available | Not enough data | 
| **Branding** | 8.5 (31 reviews) | Not enough data | 
| **Analytics** | 8.4 (32 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (32 reviews) | Not enough data | 
| **Collection of information** | 8.9 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 8.1 (32 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (31 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.3/10 | 346 |
| **Score My Reviews** | N/A | N/A |

#### Conversational Platform

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Personalization** | 8.7 (297 reviews) | Not enough data | 
| **Omnichannel** | 8.4 (253 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (166 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (182 reviews) | Not enough data | 

#### Support Automation

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Intelligent Routing** | 8.5 (258 reviews) | Not enough data | 
| **Seamless Escalation** | 8.3 (166 reviews) | Not enough data | 
| **Transcripts** | 8.7 (169 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (174 reviews) | Not enough data | 

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 7.5 (153 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (155 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 8.4/10 | 800 |
| **Score My Reviews** | N/A | N/A |

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 7.7 (246 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (244 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Pop-up Chat** | 9.2 (699 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (725 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.1 (509 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (665 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 7.3 (295 reviews) | Not enough data | 

####  Internal Use

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Customization ** | 8.2 (617 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.9 (677 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.6 (646 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (627 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (634 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (598 reviews) ✓ Verified | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 6.6/10 | 42 |
| **Score My Reviews** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 6.8 (11 reviews) | Not enough data | 
| **Call Management** | 6.5 (11 reviews) | Not enough data | 
| **Network monitoring** | 6.2 (10 reviews) | Not enough data | 
| **Integrations** | 5.8 (11 reviews) | Not enough data | 
| **Virtual PBX** | 5.8 (10 reviews) | Not enough data | 
| **SIP trunking services** | 6.5 (10 reviews) | Not enough data | 

#### Basic Communication

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Phone Calls** | 8.4 (42 reviews) | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Feature Not Available | Not enough data | 
| **Desk-to-Desk Calls** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.2 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (7 reviews) | Not enough data | 

#### Access

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Feature Not Available | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Hold Music** | 6.7 (39 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.1 (39 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Podium** | 7.3/10 | 764 |
| **Score My Reviews** | 9.0/10 | 21 |

#### Consumer Intelligence

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Customer Feedback** | 9.1 (634 reviews) ✓ Verified | 9.6 (9 reviews) | 
| **Competitive Intelligence** | 8.4 (519 reviews) | 8.1 (6 reviews) | 
| **Sentiment Analysis** | 8.5 (561 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.4 (526 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Dashboard** | 8.9 (652 reviews) ✓ Verified | 10.0 (11 reviews) | 

#### Media Monitoring

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Social Networks Monitoring** | 8.5 (519 reviews) | 7.9 (7 reviews) | 
| **Social Media Management** | 7.3 (203 reviews) | Feature Not Available | 
| **Digital Media Monitoring** | 8.3 (513 reviews) | Feature Not Available | 

#### In-House Management

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Employee Performance** | 8.6 (504 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (504 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **AI Text Generation** | 7.5 (139 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (12 reviews) | Not enough data | 
| **Decision Making** | 5.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Podium** | N/A | N/A |
| **Score My Reviews** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Podium | Score My Reviews | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers)



---
## Reviewer Demographics

### By Company Size

| Segment | Podium | Score My Reviews | 
|---|---|---|
| **Small-Business** | 60.4% | 94.3% | 
| **Mid-Market** | 34.7% | 5.7% | 
| **Enterprise** | 4.9% | 0% | 

### By Industry

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

#### Score My Reviews

- **Construction:** 40.0%
- **Apparel & Fashion:** 11.4%
- **Cosmetics:** 8.6%
- **Marketing and Advertising:** 5.7%
- **Automotive:** 5.7%
- **Transportation/Trucking/Railroad:** 2.9%
- **Retail:** 2.9%
- **Management Consulting:** 2.9%
- **Insurance:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Other:** 14.3%

---
## Alternatives

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)

### Alternatives to Score My Reviews

- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (373 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5515 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4040 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1339 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)

---
## Top Discussions

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

### Score My Reviews

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/podium-vs-score-my-reviews)