G2 reviewers report that Quo excels in overall user satisfaction, reflected in its higher G2 Score compared to Podium. Users appreciate Quo's convenience and essential features, which contribute to a smoother daily workflow.
Users say that Podium stands out for its ability to centralize communications, pulling messages from various platforms like Google Business Profile and SMS into one feed. This feature is particularly praised for making it easier to manage customer interactions.
Reviewers mention that Quo's customer support is a significant strength, with users highlighting the patience and thoroughness of support agents. One user noted how an agent stayed on the line for over an hour to resolve issues, showcasing Quo's commitment to customer care.
According to verified reviews, Podium's Text-to-Pay feature is a game-changer for businesses, allowing customers to make payments easily via text. This functionality has been well-received, enhancing the user experience for both businesses and their clients.
Users highlight that while both platforms are user-friendly, Quo edges out slightly with its higher ratings in ease of setup and administration. Reviewers appreciate how quickly they can get started and manage their accounts without hassle.
G2 reviewers note that Podium's focus on online reviews and reputation management is a strong selling point, with features that automatically send review invitations after service. This automation helps businesses maintain a positive online presence effortlessly.
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How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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