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At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (92.7% of reviews)
Entry-Level Pricing
Starting at $25.00 Per Month
$0.00 Per Month
Plivo
Star Rating
(747)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Free Trial is available
Browse all 3 pricing plansPostscript
Star Rating
(159)4.9 out of 5
Market Segments
Small-Business (92.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Plivo excels in its Bulk SMS functionality with a score of 9.5, making it a preferred choice for businesses needing to send large volumes of messages efficiently. In contrast, Postscript, while strong in Two-Way Text Messaging at 8.4, does not match the same level of performance for bulk messaging.
- Reviewers mention that Postscript shines in Quality of Support, achieving a remarkable score of 9.9, which is significantly higher than Plivo's 8.6. Users appreciate the responsiveness and helpfulness of Postscript's support team, making it a strong contender for businesses that prioritize customer service.
- G2 users highlight that Plivo's API Call Speed is rated at 9.1, which is crucial for businesses that rely on quick and efficient communication. Postscript, while offering solid functionality, does not provide the same level of speed, which can be a drawback for time-sensitive applications.
- Users on G2 report that Postscript's Ease of Setup is rated at 9.4, indicating a user-friendly onboarding process. In comparison, Plivo's score of 8.9 suggests that while it is still manageable, it may require a bit more effort to get started.
- Reviewers mention that Plivo's Text Scheduler feature, rated at 9.1, is particularly beneficial for businesses looking to automate their messaging campaigns. Postscript, while offering automation features, does not have a dedicated scheduler that matches this level of functionality.
- Users say that Postscript's Product Direction score of 9.7 reflects a strong commitment to innovation and future enhancements, which is appealing for businesses looking for a long-term partner. Plivo's score of 7.8 indicates that users may have concerns about its future development and feature updates.
Pricing
Entry-Level Pricing
Plivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Postscript
Starter
$0.00
Per Month
For brands just getting started with SMS. $100 usage credit during your first 30 days.* Usage and carrier fees may apply. See pricing page for further details.
- Campaigns and automations
- Unlimited segments
- Dedicated toll-free number
Free Trial
Plivo
Free Trial is available
Postscript
Free Trial is available
Ratings
Meets Requirements
9.1
522
9.5
94
Ease of Use
9.0
534
9.4
101
Ease of Setup
8.9
402
9.4
39
Ease of Admin
9.0
394
9.6
40
Quality of Support
8.6
477
9.9
100
Has the product been a good partner in doing business?
9.0
385
9.8
40
Product Direction (% positive)
7.8
488
9.7
91
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication Channels
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
8.3
8
Not enough data
6.4
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Implementation
9.0
7
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
7.2
6
9.5
76
7.8
6
8.4
73
7.5
6
9.1
73
6.4
6
8.9
66
Feature Not Available
9.4
78
5.6
6
9.3
78
6.9
6
9.1
77
6.9
6
9.0
65
SMS Platform
8.3
6
8.4
74
7.8
6
9.3
76
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.6
6
8.8
58
9.4
6
8.8
59
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Functionality
9.0
334
|
Verified
Not enough data
9.0
322
|
Verified
Not enough data
8.8
311
|
Verified
Not enough data
Support
8.7
331
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
278
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Conversational Platform
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Internal Use
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics - Phone Verification
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Not enough data
Additional Features - Phone Verification
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Campaigns
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Plivo and Postscript are categorized as SMS Marketing
Unique Categories
Plivo is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, WhatsApp Marketing, Conversational Marketing, Phone Verification, Digital Customer Service Platforms, Customer Communications Management, Chatbots, Multi-Factor Authentication (MFA), Communication Platform as a Service (CPaaS), Live Chat, Mobile Marketing, Help Desk, Customer Self-Service, and RCS Business Messaging
Postscript has no unique categories
Reviews
Reviewers' Company Size
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Postscript
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.9%
Retail
24.0%
Apparel & Fashion
21.3%
Consumer Goods
12.7%
Health, Wellness and Fitness
8.7%
Food & Beverages
8.7%
Other
24.7%
Discussions
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 Comment
Official Response from Plivo
You can see detailed pricing at https://www.plivo.com/pricing/Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 Comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
Postscript has no discussions with answers
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