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Compare PlaybookUX and UserTesting 
Featured Products
At a Glance
Market Segments
Small-Business (46.7% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
PlaybookUX
Star Rating
(15)4.6 out of 5
Market Segments
Small-Business (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PlaybookUXUserTesting
Star Rating
(785)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to PlaybookUX. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their research capabilities.
- According to verified reviews, UserTesting has a much larger user base, with 728 total reviews compared to PlaybookUX's 15. This suggests that UserTesting's feedback is more reliable and reflective of a broader range of user experiences.
- Users say that PlaybookUX shines in ease of use and setup, with many praising its intuitive interface that allows for quick creation of tests and surveys. Reviewers highlight the platform's ability to facilitate user research sessions seamlessly, making it a strong choice for those new to user testing.
- Reviewers mention that while UserTesting offers a robust platform, some users find it challenging to navigate at times. In contrast, PlaybookUX's straightforward design and helpful customer support have been noted as significant advantages, particularly for small businesses.
- Users highlight that UserTesting's commitment to human insights over AI-generated content is a key differentiator, providing a more meaningful research experience. However, PlaybookUX's detailed reporting and recorded feedback features are praised for making data analysis easier and more accessible.
- According to recent feedback, UserTesting's implementation process is generally quick, but some users have expressed a desire for more streamlined onboarding. PlaybookUX, on the other hand, has received accolades for its customer support, with users noting the speed of scheduling tests and the helpfulness of the support team.
Pricing
Entry-Level Pricing
PlaybookUX
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
PlaybookUX
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
9.0
14
8.6
599
Ease of Use
9.2
14
8.4
630
Ease of Setup
9.4
6
8.6
295
Ease of Admin
9.4
6
8.7
231
Quality of Support
9.6
14
9.0
522
Has the product been a good partner in doing business?
10.0
5
8.8
226
Product Direction (% positive)
9.2
14
8.1
589
Features by Category
User Response Methods
9.3
9
7.5
317
|
Verified
9.5
11
8.7
374
|
Verified
9.5
14
8.7
296
|
Verified
9.3
7
7.1
182
|
Verified
8.6
12
8.2
351
|
Verified
Participant Selection
8.9
12
7.4
126
9.3
5
5.5
81
9.5
7
6.9
107
9.0
13
8.1
374
|
Verified
Insights
8.8
13
7.7
344
|
Verified
8.8
13
7.7
312
|
Verified
9.2
12
7.4
312
|
Verified
Generative AI
Not enough data
6.6
83
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PlaybookUX and UserTesting are categorized as User Research
Unique Categories
PlaybookUX has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
PlaybookUX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.7%
Internet
13.3%
Design
13.3%
Banking
13.3%
Philanthropy
6.7%
Other
26.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
PlaybookUX has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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