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At a Glance
Market Segments
Small-Business (46.7% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
PlaybookUX
Star Rating
(15)4.6 out of 5
Market Segments
Small-Business (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PlaybookUXUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview feature, with a score of 8.8, while PlaybookUX outshines with a score of 9.5, indicating a more robust and user-friendly experience for conducting interviews.
- Reviewers mention that PlaybookUX offers superior photo submission capabilities, scoring 9.3 compared to UserTesting's 7.2, highlighting its effectiveness in gathering visual feedback from participants.
- G2 users note that PlaybookUX's ease of setup is rated at 9.4, significantly higher than UserTesting's 8.7, suggesting that new users may find PlaybookUX more accessible and quicker to implement.
- Users on G2 emphasize the quality of support provided by PlaybookUX, which received a score of 9.6, compared to UserTesting's 9.0, indicating a more responsive and helpful customer service experience.
- Reviewers say that PlaybookUX shines in participant selection, particularly with its in-store and on-site options, scoring 9.3 and 9.5 respectively, which allows for more targeted and effective user research.
- Users report that while UserTesting has a solid test feedback score of 8.6, PlaybookUX's overall functionality, including its feedback collection and real-time analysis, is rated higher, making it a more comprehensive tool for user testing.
Pricing
Entry-Level Pricing
PlaybookUX
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
PlaybookUX
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
9.0
14
8.6
599
Ease of Use
9.2
14
8.4
630
Ease of Setup
9.4
6
8.6
295
Ease of Admin
9.4
6
8.7
231
Quality of Support
9.6
14
9.0
522
Has the product been a good partner in doing business?
10.0
5
8.8
226
Product Direction (% positive)
9.2
14
8.1
589
Features by Category
User Response Methods
9.3
9
7.6
317
|
Verified
9.5
11
8.7
374
|
Verified
9.5
14
8.7
296
|
Verified
9.3
7
7.1
182
|
Verified
8.6
12
8.2
351
|
Verified
Participant Selection
8.9
12
7.4
127
9.3
5
5.6
82
9.5
7
6.9
108
9.0
13
8.1
375
|
Verified
Insights
8.8
13
7.7
344
|
Verified
8.8
13
7.7
312
|
Verified
9.2
12
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PlaybookUX and UserTesting are categorized as User Research
Unique Categories
PlaybookUX has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
PlaybookUX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.7%
Internet
13.3%
Design
13.3%
Banking
13.3%
Philanthropy
6.7%
Other
26.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
PlaybookUX has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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