Compare Planhat and ZapScale 
Featured Products
At a Glance
Market Segments
Mid-Market (61.1% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
Custom
$500.00 Per Month
Planhat
Star Rating
(887)4.5 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatZapScale
Star Rating
(115)4.8 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Planhat excels in providing a clean and intuitive interface, making it easy for users to track customer health and manage accounts effectively. Users appreciate the customizable dashboards that centralize customer data, allowing for quick insights into renewal risks.
- Users say that ZapScale offers a comprehensive 360° customer view by integrating data from various sources like CRM, support, and billing. This feature is particularly praised for helping customer success managers prioritize their efforts and maintain positive customer sentiments.
- According to verified reviews, Planhat has a significantly higher overall G2 Score, indicating greater user satisfaction. With a score of 68.83 and over 870 reviews, users feel more confident in its reliability compared to ZapScale's lower score of 39.99 and limited review activity.
- Reviewers mention that while ZapScale provides ready-made KPIs and playbooks for quick implementation, Planhat's recent updates have enhanced its usability, with users noting improvements in visibility and actionable insights for managing customer relationships.
- Users highlight that ZapScale's predictive analytics are a strong point, helping to mitigate churn effectively. However, some users feel that Planhat's support team, particularly individuals like Sabrina and Harrison, provides exceptional assistance, enhancing the overall user experience.
- G2 reviewers indicate that while both products have strong features, Planhat's ease of setup and user experience scores are lower than ZapScale's. Users have noted that ZapScale's setup process is more straightforward, which can be a deciding factor for teams looking for quick deployment.
Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
ZapScale
Startup Plan
$500.00
Per Month
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
Free Trial
Planhat
No trial information availableZapScale
No trial information availableRatings
Meets Requirements
8.6
736
9.3
108
Ease of Use
8.3
744
9.4
109
Ease of Setup
7.5
501
9.1
74
Ease of Admin
8.2
446
8.9
29
Quality of Support
9.2
715
9.6
107
Has the product been a good partner in doing business?
9.3
442
9.3
29
Product Direction (% positive)
9.2
686
9.6
108
Features by Category
Sales Force Automation
8.4
28
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.2
28
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.5
25
Not enough data
Marketing Automation
7.3
27
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Not enough data
Customer Support
7.2
27
Not enough data
7.0
28
Not enough data
7.4
28
Not enough data
5.8
24
Not enough data
6.3
24
Not enough data
Reporting & Analytics
7.6
29
Not enough data
7.4
29
Not enough data
7.0
26
Not enough data
Mobile & Social
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Not enough data
Platform
8.7
52
Not enough data
8.2
51
Not enough data
8.6
51
Not enough data
7.4
48
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.2
49
Not enough data
7.1
46
Not enough data
Integration
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Not enough data
Generative AI
7.0
18
Not enough data
Agentic AI - CRM
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Not enough data
Customer Information
8.6
556
|
Verified
9.4
91
8.8
549
|
Verified
9.2
89
8.8
560
|
Verified
9.1
88
8.2
545
|
Verified
9.0
89
8.5
513
|
Verified
9.2
89
8.0
489
|
Verified
9.2
88
7.2
420
|
Verified
8.9
84
Predictions
7.9
494
|
Verified
9.3
87
7.4
431
|
Verified
9.0
85
8.3
493
|
Verified
9.2
86
6.6
348
|
Verified
8.6
81
Platform
8.3
545
|
Verified
9.2
90
8.1
517
|
Verified
9.2
90
8.2
489
|
Verified
9.1
84
8.5
496
|
Verified
9.2
87
8.2
521
|
Verified
9.3
87
8.6
518
|
Verified
9.1
87
8.8
508
|
Verified
9.0
87
8.9
475
|
Verified
9.4
86
8.5
518
|
Verified
9.4
87
8.8
521
|
Verified
9.4
88
Generative AI
6.1
170
9.1
46
6.2
173
9.1
46
Agentic AI - Customer Success
6.3
98
Not enough data
6.7
98
Not enough data
6.8
101
Not enough data
6.5
97
Not enough data
6.2
98
Not enough data
Billing and Payments
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Not enough data
Revenue Recognition
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Not enough data
Revenue Optimization
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Not enough data
Product Analytics
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Not enough data
Agentic AI - Product Analytics
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Not enough data
Intelligence
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Not enough data
Sales Team
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Not enough data
Intelligence
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Not enough data
Mapping
6.9
84
Not enough data
8.2
99
Not enough data
Agentic AI - Customer Revenue Optimization
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Not enough data
Platform Basics
8.0
166
Not enough data
7.9
151
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Not enough data
Agentic AI - Customer Journey Mapping
6.4
36
Not enough data
Content
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Not enough data
Collaboration
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Not enough data
Onboarding Setup
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Not enough data
Project Tracking
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
254
Not enough data
7.9
208
Not enough data
Customer Engagement
7.8
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Not enough data
Management
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Not enough data
Generative AI
6.4
31
Not enough data
6.6
31
Not enough data
Categories
Categories
Shared Categories
Planhat and ZapScale are categorized as Customer Success
Unique Categories
ZapScale has no unique categories
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZapScale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.7%
Information Technology and Services
18.3%
Marketing and Advertising
7.9%
Education Management
2.5%
E-Learning
2.2%
Other
31.3%
Information Technology and Services
36.8%
Computer Software
26.3%
Marketing and Advertising
12.3%
Financial Services
3.5%
Accounting
2.6%
Other
18.4%
Discussions
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
ZapScale has no discussions with answers
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