# Planhat, Userpilot vs Pendo Comparison

| | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 926 | 984 | 1,769 | 
| **Largest Market Segment** | Mid-Market (61.0% of reviews) | Mid-Market (55.9% of reviews) | Mid-Market (61.4% of reviews) | 
| **Entry Level Price** | Custom | Starting at $249.00 | Free | 

---
## Top Pros & Cons

### Planhat

Pros:
- Ease of Use (215 reviews)
- Customer Support (155 reviews)

Cons:
- Learning Curve (113 reviews)
- Complexity (78 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

### Pendo

Pros:
- Ease of Use (202 reviews)
- Insights (165 reviews)

Cons:
- Missing Features (67 reviews)
- Limitations (63 reviews)

---
## Ratings Comparison
| Rating | Planhat | Userpilot | Pendo | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (755 reviews) | 8.8 (787 reviews) | 8.5 (1208 reviews) | 
  | **Ease of Use** | 8.3 (764 reviews) | 8.6 (846 reviews) | 8.2 (1271 reviews) | 
  | **Ease of Setup** | 7.5 (520 reviews) | 8.6 (639 reviews) | 7.9 (608 reviews) | 
  | **Ease of Admin** | 8.2 (463 reviews) | 8.7 (353 reviews) | 8.5 (561 reviews) | 
  | **Quality of Support** | 9.2 (731 reviews) | 9.5 (711 reviews) | 8.5 (1052 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (460 reviews) | 9.3 (349 reviews) | 8.9 (536 reviews) | 
  | **Product Direction (% positive)** | 9.2 (706 reviews) | 9.4 (800 reviews) | 8.4 (1121 reviews) | 

---
## Pricing

### Planhat

#### Entry-Level Pricing

Plan: From Start-up to Enterprise

Price: Custom

Description: Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/


[Learn more about Planhat](https://www.g2.com/products/planhat/reviews)

#### Free Trial

No

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

### Pendo

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Key Features:
- Product analytics
- In-app guides
- Net Promoter Score (NPS)  

[Browse all 5 editions](https://www.g2.com/products/pendo-io-pendo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.0/10 | 56 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Sales Force Automation

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Contact & Account Management** | 8.4 (29 reviews) | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (25 reviews) | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.5 (25 reviews) | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (29 reviews) | Not enough data | Not enough data | 
| **Territory & Quota Management** | 6.7 (24 reviews) | Not enough data | Not enough data | 
| **Desktop Integration** | 8.7 (26 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 7.0 (23 reviews) | Not enough data | Not enough data | 
| **Quote & Order Management** | 6.2 (24 reviews) | Not enough data | Not enough data | 
| **Customer Contract Management** | 6.5 (25 reviews) | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Email Marketing** | 7.4 (28 reviews) | Not enough data | Not enough data | 
| **Campaign Management** | 6.9 (27 reviews) | Not enough data | Not enough data | 
| **Lead Management** | 5.9 (25 reviews) | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 5.3 (25 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Case Management** | 7.2 (27 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.0 (28 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 7.4 (28 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 5.8 (24 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 6.3 (24 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Reporting** | 7.7 (30 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.5 (30 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.0 (26 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Social Collaboration Features** | 6.2 (24 reviews) | Not enough data | Not enough data | 
| **Social Network Integration** | 5.6 (23 reviews) | Not enough data | Not enough data | 
| **Mobile User Support** | 5.0 (23 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Customization** | 8.7 (51 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 8.3 (50 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.6 (50 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.4 (47 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 5.6 (44 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 6.7 (46 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.3 (48 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.1 (46 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 7.8 (40 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 7.4 (38 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (18 reviews) | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (17 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.4 (17 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.7 (18 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.9 (17 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.5 (16 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.1 (16 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.0 (16 reviews) | Not enough data | Not enough data | 

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | N/A | N/A |
| **Pendo** | 8.0/10 | 604 |

#### Metrics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | Not enough data | 8.7 (456 reviews) | 
| **Engagement** | Not enough data | Not enough data | 8.7 (473 reviews) | 
| **Entry and Exit Pages** | Not enough data | Not enough data | 8.4 (420 reviews) | 
| **Standard Event Tracking** | Not enough data | Not enough data | 8.8 (466 reviews) | 
| **Custom Event Tracking** | Not enough data | Not enough data | 8.5 (423 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.2 (395 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (357 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.2 (334 reviews) | 
| **Funnels** | Not enough data | Not enough data | 8.3 (396 reviews) | 

#### Reporting

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 8.4 (462 reviews) | 
| **Trending** | Not enough data | Not enough data | 8.5 (427 reviews) | 
| **Retroactive Reporting** | Not enough data | Not enough data | 8.7 (436 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.7 (469 reviews) | 
| **Mobile Reporting** | Not enough data | Not enough data | 7.8 (262 reviews) | 
| **Unification Across Devices** | Not enough data | Not enough data | 8.1 (284 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.2 (449 reviews) | 

#### Other

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **User Data** | Not enough data | Not enough data | 8.7 (439 reviews) | 
| **Site Search Reporting** | Not enough data | Not enough data | 8.0 (305 reviews) | 
| **Load Time Monitoring** | Not enough data | Not enough data | 7.5 (262 reviews) | 
| **Campaign Tracking** | Not enough data | Not enough data | 7.9 (271 reviews) | 
| **E-Commerce** | Not enough data | Not enough data | 7.2 (195 reviews) | 
| **Promotional Messages** | Not enough data | Not enough data | 8.5 (343 reviews) | 
| **Administration Alerts** | Not enough data | Not enough data | 8.2 (297 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.8 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.8 (11 reviews) | 

#### Administration

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | 8.1 (379 reviews) | 
| **QA Testing** | Not enough data | Not enough data | 7.9 (295 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.7 (421 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.5 (453 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.8/10 | 614 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Customer Information

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Customer Health Scores** | 8.7 (566 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Monitoring** | 8.8 (552 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.8 (569 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Playbooks** | 8.2 (548 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Segments** | 8.5 (515 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Product Engagement** | 8.0 (494 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Surveys** | 7.2 (422 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Predictions

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Churn Risk** | 7.9 (501 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Upsell Opportunities** | 7.5 (435 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Custom Triggers** | 8.3 (496 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Machine Learning** | 6.7 (350 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Reporting & Dashboards** | 8.3 (556 reviews) ✓ Verified | Not enough data | Not enough data | 
| **API & Integrations** | 8.1 (529 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Import & Export Tools** | 8.2 (491 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Capability** | 8.5 (506 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.2 (523 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization** | 8.6 (532 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Scalability** | 8.8 (513 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Security** | 8.9 (475 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance & Reliability** | 8.5 (524 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.8 (523 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **AI Text Generation** | 6.1 (170 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.2 (174 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (98 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.7 (98 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.8 (101 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.5 (97 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.2 (99 reviews) | Not enough data | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | N/A | N/A |
| **Pendo** | 8.4/10 | 156 |

#### User Identification

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Demographics** | Not enough data | Not enough data | 7.9 (109 reviews) | 
| **User Segmentation** | Not enough data | Not enough data | 8.5 (136 reviews) | 
| **Geolocation** | Not enough data | Not enough data | 8.0 (103 reviews) | 

#### Tracking & Reporting

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Custom Event Tracking** | Not enough data | Not enough data | 8.5 (125 reviews) | 
| **Real-Time Insights** | Not enough data | Not enough data | 8.5 (131 reviews) | 
| **Attribution** | Not enough data | Not enough data | 8.3 (108 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.5 (142 reviews) | 
| **User Path Tracking** | Not enough data | Not enough data | 8.5 (133 reviews) | 
| **User Activity History** | Not enough data | Not enough data | 8.7 (137 reviews) | 

#### Metrics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (83 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.4 (72 reviews) | 
| **Return** | Not enough data | Not enough data | 8.3 (69 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.4 (66 reviews) | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.7/10 | 125 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Billing and Payments

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Payment Terms** | 7.9 (80 reviews) | Not enough data | Not enough data | 
| **Personalized Billing** | 7.6 (68 reviews) | Not enough data | Not enough data | 
| **Custom Pricing** | 7.5 (74 reviews) | Not enough data | Not enough data | 

#### Revenue Recognition

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Usage Tracking** | 8.2 (97 reviews) | Not enough data | Not enough data | 
| **Deferred Revenue** | 7.0 (69 reviews) | Not enough data | Not enough data | 
| **Revenue Accrual** | 7.5 (74 reviews) | Not enough data | Not enough data | 

#### Revenue Optimization

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **At-Risk Customers** | 8.1 (103 reviews) | Not enough data | Not enough data | 
| **Offer Optimization** | 7.4 (78 reviews) | Not enough data | Not enough data | 
| **Customer Churn** | 8.2 (106 reviews) | Not enough data | Not enough data | 
| **Revenue Forecasting** | 7.8 (92 reviews) | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | 7.4/10 | 43 |
| **Pendo** | 8.0/10 | 26 |

#### User Behavior

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Click Tracking** | Not enough data | 8.6 (42 reviews) | 9.1 (23 reviews) | 
| **Mouse Movement ** | Not enough data | 7.6 (38 reviews) | 8.0 (22 reviews) | 
| **Frustration Tracking** | Not enough data | 6.9 (38 reviews) | 8.6 (23 reviews) | 

#### A/B Testing 

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Error and Bug Tracking** | Not enough data | 6.5 (33 reviews) | 7.4 (19 reviews) | 
| **Split URL Testing** | Not enough data | 6.4 (31 reviews) | 7.0 (19 reviews) | 
| **Data Analysis** | Not enough data | 8.5 (38 reviews) | 8.8 (21 reviews) | 
| **Notes** | Not enough data | 7.0 (30 reviews) | 6.8 (19 reviews) | 

#### Visitor Information

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **User Identification** | Not enough data | 8.9 (37 reviews) | 7.9 (21 reviews) | 
| **Search Box** | Not enough data | 8.3 (35 reviews) | 8.0 (19 reviews) | 

#### Agentic AI - Session Replay

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | 8.5/10 | 635 |
| **Pendo** | 8.3/10 | 432 |

#### User Analysis

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | 8.9 (557 reviews) | 8.6 (345 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (564 reviews) | 8.5 (392 reviews) | 

#### User Support

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **User Segmentation** | Not enough data | 8.7 (584 reviews) | 8.5 (391 reviews) | 
| **Multi-Language Support** | Not enough data | 7.8 (478 reviews) | 7.6 (206 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.4 (508 reviews) | 8.0 (294 reviews) | 

#### Walkthrough Type

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.2 (498 reviews) | 8.1 (296 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 8.9 (548 reviews) | 8.7 (363 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Integration** | Not enough data | 8.4 (105 reviews) | 8.2 (20 reviews) | 
| **Communications** | Not enough data | 9.1 (120 reviews) | 9.1 (23 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.7 (124 reviews) | 9.0 (24 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Customer self-service** | Not enough data | 8.8 (101 reviews) | 8.5 (17 reviews) | 
| **In-app guidance** | Not enough data | 9.2 (126 reviews) | 9.3 (26 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.7 (48 reviews) | 6.2 (10 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.8/10 | 88 |
| **Userpilot** | 7.7/10 | 291 |
| **Pendo** | 8.1/10 | 709 |

#### Product Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Account-Level Analytics** | 8.6 (81 reviews) | 8.6 (273 reviews) | 8.7 (585 reviews) | 
| **User-Level Analytics** | 8.2 (81 reviews) | 8.6 (283 reviews) | 8.7 (633 reviews) | 
| **Segmentation** | 8.9 (77 reviews) | 8.6 (279 reviews) | 8.6 (593 reviews) | 
| **Funnels** | 7.7 (66 reviews) | 8.2 (271 reviews) | 8.2 (504 reviews) | 
| **Alerts** | 8.4 (79 reviews) | 7.7 (252 reviews) | 7.9 (408 reviews) | 
| **Multi-Product Analytics** | 8.3 (67 reviews) | 7.8 (245 reviews) | 8.2 (441 reviews) | 
| **User Scoring** | 8.3 (75 reviews) | 7.5 (242 reviews) | 8.0 (400 reviews) | 
| **Integrations** | 8.5 (81 reviews) | 7.4 (248 reviews) | 7.9 (451 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (19 reviews) | 6.7 (36 reviews) | 6.4 (27 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | 6.7 (36 reviews) | 7.0 (25 reviews) | 
| **Adaptive Learning** | 6.2 (17 reviews) | 7.1 (37 reviews) | 6.7 (22 reviews) | 
| **Proactive Assistance** | 6.6 (18 reviews) | 6.9 (36 reviews) | 7.4 (21 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 10.0 (21 reviews) | 
| **Account level Analytics** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 7.9 (8 reviews) | 

#### AI driven optimization - Product Analytics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.1/10 | 229 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Data Sourcing

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Data Enrichment** | 8.3 (182 reviews) | Not enough data | Not enough data | 
| **Expandability** | 8.4 (175 reviews) | Not enough data | Not enough data | 
| **Content Marketing** | 6.4 (139 reviews) | Not enough data | Not enough data | 
| **Multiple Devices** | 7.3 (141 reviews) | Not enough data | Not enough data | 

#### Intelligence

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Marketing Metrics** | 6.3 (121 reviews) | Not enough data | Not enough data | 
| **Predictive Modeling** | 6.5 (129 reviews) | Not enough data | Not enough data | 
| **Recommendation Engine** | 6.5 (124 reviews) | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.4/10 | 128 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Sales Team

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Flexible Sales Process** | 7.7 (89 reviews) | Not enough data | Not enough data | 
| **Training Mode** | 7.3 (88 reviews) | Not enough data | Not enough data | 
| **Playbooks** | 8.0 (108 reviews) | Not enough data | Not enough data | 

#### Intelligence

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Opportunity Identification** | 7.6 (99 reviews) | Not enough data | Not enough data | 
| **Zero-touch Renewals** | 7.4 (89 reviews) | Not enough data | Not enough data | 
| **Smart Content** | 7.2 (86 reviews) | Not enough data | Not enough data | 

#### Mapping

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Multiple Org Charts** | 6.9 (84 reviews) | Not enough data | Not enough data | 
| **Stakeholder Roles** | 8.2 (99 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (28 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (28 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (28 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (28 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (27 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (29 reviews) | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.7/10 | 179 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Platform Basics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Templates** | 8.0 (167 reviews) | Not enough data | Not enough data | 
| **Exporting** | 7.9 (152 reviews) | Not enough data | Not enough data | 
| **Multi-user Access and Collaboration** | 8.2 (146 reviews) | Not enough data | Not enough data | 
| **Multiple Personas** | 7.7 (132 reviews) | Not enough data | Not enough data | 
| **Data Analytics ** | 7.8 (137 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.4 (36 reviews) | Not enough data | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 6.7/10 | 161 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Content

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Document Collaboration** | 7.2 (122 reviews) | Not enough data | Not enough data | 
| **Versioning** | 6.8 (102 reviews) | Not enough data | Not enough data | 
| **E-Signature** | 5.7 (97 reviews) | Not enough data | Not enough data | 
| **File Request** | 6.2 (93 reviews) | Not enough data | Not enough data | 
| **Feedback** | 7.1 (108 reviews) | Not enough data | Not enough data | 

#### Collaboration

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Billing and Invoicing** | 6.5 (103 reviews) | Not enough data | Not enough data | 
| **Instant Messaging** | 6.3 (100 reviews) | Not enough data | Not enough data | 
| **Project Management** | 8.0 (124 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.0 (139 reviews) | Not enough data | Not enough data | 
| **Time Tracking** | 7.3 (104 reviews) | Not enough data | Not enough data | 
| **Mobile Application** | 4.7 (85 reviews) | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | 7.9/10 | 243 |
| **Pendo** | N/A | N/A |

#### Survey Management

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (229 reviews) | Not enough data | 
| **Question Types** | Not enough data | 8.6 (223 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.2 (222 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | Not enough data | 

#### Survey Customization

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.5 (226 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 7.6 (200 reviews) | Not enough data | 

#### Survey Insights

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | Not enough data | 
| **Data Exporting** | Not enough data | 8.1 (212 reviews) | Not enough data | 
| **Permissions** | Not enough data | 8.3 (205 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.1 (21 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 8.1/10 | 289 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Onboarding Setup

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Workflows** | 8.6 (252 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.1 (256 reviews) | Not enough data | Not enough data | 
| **Checklists** | 8.6 (258 reviews) | Not enough data | Not enough data | 

#### Project Tracking

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Monitoring** | 8.2 (235 reviews) | Not enough data | Not enough data | 
| **Resources** | 7.7 (201 reviews) | Not enough data | Not enough data | 
| **Content** | 8.0 (211 reviews) | Not enough data | Not enough data | 
| **Tasks** | 8.4 (255 reviews) | Not enough data | Not enough data | 
| **Optimization** | 7.9 (208 reviews) | Not enough data | Not enough data | 

#### Customer Engagement

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Portal** | 7.7 (229 reviews) | Not enough data | Not enough data | 
| **Engagement** | 8.0 (224 reviews) | Not enough data | Not enough data | 
| **Branding** | 7.4 (213 reviews) | Not enough data | Not enough data | 
| **Visibility** | 8.3 (229 reviews) | Not enough data | Not enough data | 
| **Collaboration** | 8.1 (233 reviews) | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | N/A | N/A |
| **Userpilot** | N/A | N/A |
| **Pendo** | 8.4/10 | 92 |

#### Metrics

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (83 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.4 (72 reviews) | 
| **Return** | Not enough data | Not enough data | 8.3 (69 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.4 (66 reviews) | 

### Data Quality

| Product | Score | Reviews |
|---|---|---|
| **Planhat** | 7.6/10 | 73 |
| **Userpilot** | N/A | N/A |
| **Pendo** | N/A | N/A |

#### Functionality

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Identification** | 7.6 (54 reviews) | Not enough data | Not enough data | 
| **Correction** | 7.4 (50 reviews) | Not enough data | Not enough data | 
| **Normalization** | 7.5 (46 reviews) | Not enough data | Not enough data | 
| **Preventative Cleaning** | 7.2 (49 reviews) | Not enough data | Not enough data | 
| **Data Matching** | 7.2 (54 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Reporting** | 8.1 (61 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.4 (62 reviews) | Not enough data | Not enough data | 
| **Quality Audits** | 7.2 (48 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.2 (64 reviews) | Not enough data | Not enough data | 
| **Governance** | 8.1 (49 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (31 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.6 (31 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Product Analytics Software](https://www.g2.com/categories/product-analytics)

**Unique to Planhat (9):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Success Software](https://www.g2.com/categories/customer-success), [CRM Software](https://www.g2.com/categories/crm), [Data Quality Tools](https://www.g2.com/categories/data-quality), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)

**Unique to Userpilot (3):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Pendo (4):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Session Replay Software](https://www.g2.com/categories/session-replay), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Planhat | Userpilot | Pendo | 
|---|---|---|---|
| **Small-Business** | 32.8% | 39.3% | 17.5% | 
| **Mid-Market** | 61.0% | 55.9% | 61.4% | 
| **Enterprise** | 6.2% | 4.8% | 21.2% | 

### By Industry

#### Planhat

- **Computer Software:** 37.2%
- **Information Technology and Services:** 18.6%
- **Marketing and Advertising:** 8.1%
- **Education Management:** 2.4%
- **E-Learning:** 2.2%
- **Human Resources:** 2.2%
- **Financial Services:** 2.1%
- **Internet:** 2.0%
- **Consumer Services:** 1.8%
- **Computer & Network Security:** 1.7%
- **Other:** 21.7%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.3%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.9%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

#### Pendo

- **Computer Software:** 32.8%
- **Information Technology and Services:** 15.2%
- **Marketing and Advertising:** 6.9%
- **Financial Services:** 4.4%
- **Hospital & Health Care:** 3.3%
- **Education Management:** 2.3%
- **Human Resources:** 1.9%
- **Computer & Network Security:** 1.8%
- **Transportation/Trucking/Railroad:** 1.6%
- **Higher Education:** 1.6%
- **Other:** 28.2%

---
## Alternatives

### Alternatives to Planhat

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1699 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (851 reviews)

### Alternatives to Userpilot

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (762 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1332 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2880 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)

### Alternatives to Pendo

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2880 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1332 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1048 reviews)

---
## Top Discussions

### Planhat

- Title: [How long did it take to implement?](https://www.g2.com/discussions/49802-how-long-did-it-take-to-implement) — 2 comments *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.](https://www.g2.com/discussions/it-shouldbe-good-if-we-can-export-the-changes-etc-on-playbooks-or-have-a-clear-idea-on-nps-score-expectations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Martha,

Thanks for your question!

We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM..."
- Title: [How can I, launch two simultaneos NPScampaings](https://www.g2.com/discussions/how-can-i-launch-two-simultaneos-npscampaings) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Matheus, your CSM will be in touch shortly and help you to set it up :)

"
- Title: [What's the best way to manage crossell opportunities on planhat?](https://www.g2.com/discussions/40995-what-s-the-best-way-to-manage-crossell-opportunities-on-planhat) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Pedro,

Thanks for your question!

There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can..."

### Userpilot

No discussions available for this product.

### Pendo

- Title: [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) — 2 comments, 2 upvotes
  > **Top comment:** "Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is..."
- Title: [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) — 1 comment
  > **Top comment:** "With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it..."
- Title: [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) — 1 comment
  > **Top comment:** "In software terms, a feature refers to a specific functionality or capability that is designed and implemented within a software application. Features are..."
- Title: [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) — 1 comment
  > **Top comment:** "User analytics and on-screen messages / guides."
- Title: [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) — 1 comment, 1 upvote
  > **Top comment:** "Right now all of our local user groups are in person and do not have a virtual element as it will not be a great experience for those attending..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/planhat-vs-userpilot-vs-pendo-io-pendo)