Compare Planhat and Userpilot 
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Custom
Starting at $249.00
Planhat
Star Rating
(885)4.5 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatUserpilot
Star Rating
(972)4.6 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userpilot excels in automating onboarding processes, allowing users to create self-serve flows that guide new customers through essential features. This capability addresses common challenges of users missing important functionalities, which is a significant advantage for teams focused on user engagement.
- Users say that Planhat provides a comprehensive view of customer data by consolidating information from various systems like CRM and analytics tools. This integration helps eliminate data silos, giving teams a 360° view of each customer, which is particularly beneficial for account management and renewal risk visualization.
- Reviewers mention that Userpilot's flexibility in updating and optimizing onboarding flows is a standout feature. Users appreciate the ability to quickly adjust steps and messaging, which is crucial for adapting to evolving product features and improving user experience.
- According to verified reviews, Planhat is praised for its intuitive interface and customizable dashboards, making it easy for users to track customer health and manage accounts effectively. This user-friendly design is a strong point for teams looking for a straightforward analytics tool.
- G2 reviewers highlight that while both products have strong support ratings, Userpilot edges out with slightly higher scores in quality of support. Users feel that the assistance provided is timely and effective, which is essential for teams needing quick resolutions to issues.
- Users report that Planhat's configuration potential allows it to complement existing processes well, but some find it challenging to set up initially. In contrast, Userpilot's ease of setup is frequently noted, making it a more accessible option for teams looking to implement a new tool quickly.
Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Planhat
No trial information availableUserpilot
Free Trial is available
Ratings
Meets Requirements
8.6
735
8.8
772
Ease of Use
8.3
742
8.6
829
Ease of Setup
7.5
499
8.6
623
Ease of Admin
8.2
445
8.7
352
Quality of Support
9.2
714
9.5
697
Has the product been a good partner in doing business?
9.3
441
9.3
348
Product Direction (% positive)
9.2
685
9.4
786
Features by Category
Sales Force Automation
8.4
28
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.2
28
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.5
25
Not enough data
Marketing Automation
7.3
27
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Not enough data
Customer Support
7.2
27
Not enough data
7.0
28
Not enough data
7.4
28
Not enough data
5.8
24
Not enough data
6.3
24
Not enough data
Reporting & Analytics
7.6
29
Not enough data
7.4
29
Not enough data
7.0
26
Not enough data
Mobile & Social
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Not enough data
Platform
8.7
52
Not enough data
8.2
51
Not enough data
8.6
51
Not enough data
7.4
48
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.2
49
Not enough data
7.1
46
Not enough data
Integration
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Not enough data
Generative AI
7.0
18
Not enough data
Agentic AI - CRM
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Not enough data
Customer Information
8.6
556
|
Verified
Not enough data
8.8
549
|
Verified
Not enough data
8.8
560
|
Verified
Not enough data
8.2
545
|
Verified
Not enough data
8.5
513
|
Verified
Not enough data
8.0
489
|
Verified
Not enough data
7.2
420
|
Verified
Not enough data
Predictions
7.9
494
|
Verified
Not enough data
7.4
431
|
Verified
Not enough data
8.3
493
|
Verified
Not enough data
6.6
348
|
Verified
Not enough data
Platform
8.3
545
|
Verified
Not enough data
8.1
516
|
Verified
Not enough data
8.2
489
|
Verified
Not enough data
8.5
496
|
Verified
Not enough data
8.2
521
|
Verified
Not enough data
8.6
517
|
Verified
Not enough data
8.8
508
|
Verified
Not enough data
8.9
475
|
Verified
Not enough data
8.5
518
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
Generative AI
6.1
170
Not enough data
6.2
173
Not enough data
Agentic AI - Customer Success
6.3
98
Not enough data
6.7
98
Not enough data
6.8
101
Not enough data
6.5
97
Not enough data
6.2
98
Not enough data
Billing and Payments
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Not enough data
Revenue Recognition
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Not enough data
Revenue Optimization
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Not enough data
User Behavior
Not enough data
8.6
41
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.4
37
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
37
Not enough data
8.3
35
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
Not enough data
8.9
552
Not enough data
8.1
563
User Support
Not enough data
8.7
581
Not enough data
7.7
477
Not enough data
8.4
507
Walkthrough Type
Not enough data
8.2
498
Not enough data
8.9
547
Platform Basics - Digital Adoption Platform
Not enough data
8.5
103
Not enough data
9.0
117
Analytics - Digital Adoption Platform
Not enough data
8.7
116
Functions - Digital Adoption Platform
Not enough data
8.8
101
Not enough data
9.1
118
Agentic AI - Digital Adoption Platform
Not enough data
7.8
49
Product Analytics
8.6
81
8.6
274
8.2
81
8.6
280
8.9
77
8.6
278
7.7
66
8.2
267
8.4
79
7.7
252
8.3
67
7.8
245
8.3
75
7.5
242
8.5
81
7.4
248
Agentic AI - Product Analytics
6.5
19
6.5
37
7.0
18
6.7
36
6.2
17
7.1
37
6.6
18
6.9
37
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Not enough data
Intelligence
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Not enough data
Sales Team
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Not enough data
Intelligence
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Not enough data
Mapping
6.9
84
Not enough data
8.2
99
Not enough data
Agentic AI - Customer Revenue Optimization
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Not enough data
Platform Basics
8.0
166
Not enough data
7.9
151
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Not enough data
Agentic AI - Customer Journey Mapping
6.4
36
Not enough data
Content
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Not enough data
Collaboration
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Not enough data
Survey Management
Not enough data
8.5
226
Not enough data
8.6
221
Not enough data
8.2
219
Not enough data
7.6
213
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
224
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
212
Not enough data
7.2
193
Not enough data
8.1
211
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Onboarding Setup
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Not enough data
Project Tracking
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
254
Not enough data
7.9
208
Not enough data
Customer Engagement
7.8
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Not enough data
Management
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Not enough data
Generative AI
6.4
31
Not enough data
6.6
31
Not enough data
Categories
Categories
Shared Categories
Planhat and Userpilot are categorized as Product Analytics
Unique Categories
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.7%
Information Technology and Services
18.4%
Marketing and Advertising
7.9%
Education Management
2.5%
E-Learning
2.3%
Other
31.3%
Computer Software
37.2%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.3%
Marketing and Advertising
3.2%
Other
34.0%
Discussions
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Userpilot has no discussions with answers
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